Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: Lee Mill Road, Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge, United Kingdom
Rating: 4.77

4.8 Rating 5,980 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 5,980 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

Location:

Lee Mill Road,
Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB,
Hebden Bridge
United Kingdom
HX7 7AB

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant young lady took us through the booking process. The website is excellent, but the offers were disappearing vey quickly. Our internet was jumping around, so I decided to book over the telephone and it was so easy. We and our friends are looking forward to our midweek hotel break. Many thanks.”

Helpful Report

Posted 3 years ago

“Fairly easy to use the website”

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Posted 3 years ago

“Very happy, will come back again”

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Posted 3 years ago

“Beautiful hotels, really great deals and very helpful staff.”

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Posted 3 years ago

“We have used Offpeak for many years. Never any problems and properties are almost always great . This time however a nightmare with the website booking as it wouldn’t accept my email and password despite resetting it. In the end I booked with a different email. It has been sorted but that’s and hour of my life I won’t get back.”

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Posted 3 years ago

“Very helpful staff on the phone to find a lovely hotel at a good price.”

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Posted 3 years ago

“Very efficient and helpful.”

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Posted 3 years ago

“We had an unexpected family emergency the weekend we had booked for our break. Hayley could not have been more helpful. She dealt with the hotel and managed to rearranged our booking . Excellent service , thank you very much Hayley.”

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Posted 3 years ago

“Very pleasant and helpful operator”

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Posted 3 years ago

“Easy to follow when giving details”

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Posted 3 years ago

“Easy booking process and excellent and rapid response from Customer Service in addressing queries.”

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Posted 3 years ago

“Excellent service very polite very helpful booking was so easy when speak to the person at the other end of phone I could not flout the service”

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Posted 3 years ago

“Simple booking process with excellent special offer. £50 less than booking direct with the hotel.”

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Posted 3 years ago

“EASY TO USE BOOKING SITE,&GREAT VALUE FOR MONEY”

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Posted 3 years ago

“We paid for a upgrade unfortunately the hotel didn’t have the room we requested and instead of just returning the balance they refused, I spent a whole day of break calling them to rectify, the only staff member that understood or cared was Haley”

Helpful Report

Posted 3 years ago

Good afternoon We can see that your original booking was for a Deluxe room and your voucher gifted to you covered the cost of a Classic room, therefore the small supplement was paid at the time of making your original booking to upgrade to a Deluxe room. When you requested to cancel your booking, you asked that the original voucher including the upgrade fee was given back to you in the form of a monetary voucher, which we issued for the full amount. When you came to rebook your stay, it was explained at the time there were no Deluxe rooms available and only a Superior room was available for your new dates, this information was accepted by you and the price difference from the two rooms remains on your voucher. We were not made aware of any issue with your room upon your arrival at the hotel. We are very sorry to hear that your sleep was interrupted by a delivery at the hotel. This unfortunately is beyond our control. After speaking with the hotel, they can only apologise regarding your interrupted sleep and had waived your drinks bill as a gesture of goodwill. Regards Offpeakluxury

Posted 3 years ago

“Hayley was excellent & took time to make sure we had exactly what we requested”

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Posted 3 years ago

“Easy to deal with Professional service”

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Posted 3 years ago

“Love this website I’ve housed it before x”

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Posted 3 years ago

“A little more welcoming would be nice.”

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Posted 3 years ago

“Excellent, efficient service. Found the answer to a query and made the booking in a speedy and helpful way”

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Posted 3 years ago

Offpeakluxury.com is rated 4.8 based on 5,980 reviews