Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: Lee Mill Road, Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge, United Kingdom
Rating: 4.77

4.8 Rating 5,979 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 5,979 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

Location:

Lee Mill Road,
Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB,
Hebden Bridge
United Kingdom
HX7 7AB

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Polite, knowledgable and friendly”

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Posted 3 years ago

“Excellent booking service.”

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Posted 3 years ago

“I am new to Off Peak Luxury breaks, and my experience of this company and the staff has been excellent, all my questions answered and follow up emails and phone calls (at the requested time) to keep me informed at all stages of the process, and special thanks to Leigh 😊”

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Posted 3 years ago

“I found it a pleasure talking to the receptionist very friendly and very helpful highly recommend 😀 👍”

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Posted 3 years ago

“There are good choices of excellent hotels throughout the country. The offers are very good value for money and I like the choice of 1 or more nights. Easy to book the hotel.”

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Posted 3 years ago

“First time booking. Very pleasant experience.”

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Posted 3 years ago

“Friendly and knowledgable service.”

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Posted 3 years ago

“Very quick to reply to concerns regarding our choice of venue.”

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Posted 3 years ago

“Extremely pleasant young lady (Laura) took our booking. She was very helpful, pleasant and efficient.”

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Posted 3 years ago

“Break appears to be an absolute bargain!!”

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Posted 3 years ago

“Very kind and most helpful”

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Posted 3 years ago

“I always find the staff friendly and helpful”

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Posted 3 years ago

“I spoke to Leigh who dealt with our booking.She was pleasant and polite.I received a return call quickly to confirm our booking. Good and prompt service. We have used OPL for a few years and have always been happy with the service received.”

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Posted 3 years ago

“Painless, efficient and really easy to use.”

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Posted 3 years ago

“Tony was so helpful !!!”

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Posted 3 years ago

“Very straightforward.”

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Posted 3 years ago

“Last minute booking,lady who took booking very nice and friendly,and ran through everything before booking confirmed..Very easy..and straight forward.”

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Posted 3 years ago

“I phoned to check some details before booking and spoke to Mary who was lovely and so helpful. She contacted the hotel to check availability and rang me back and even called me to check I’d had the confirmation email. I look forward to booking with you again”

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Posted 3 years ago

“After receiving the email below, I would just like to state that attention to detail is important. My name is Mr Everson & NOT Mr Evans, which you can imagine from your perspective as a Hotel Booking Service is a quite important piece of information to be correct. Your No.1 job as a Hotel Booking Service is to provide hotels with your customers bookings In this you failed, so I will not be giving you a higher rating than 1 and do not appreciate begging emails to try and get me to adjust my score rating Luke Everson Dear Mr Evans, We have just received your 1 star review, I am sorry that you felt it was necessary to leave us such a low score and comments. Had we been made aware that your reservation was not in place for the correct dates, we would have looked into this with the hotel for you. Unfortunately, we were not made aware, or given an opportunity to assist. I can confirm as per your confirmation, your booking is for 11th April 2 nights. The way our calendars/system works with some hotels, including the Wood Norton, the booking drops straight into the hotels system and also a confirmation email is sent to the hotel confirming your name and the date of your stay. It's disappointing to hear that your booking was not in for the correct month, however I am pleased to hear the hotel rectified this problem promptly. I am unsure why your booking was in for May, but can reassure you no error was made on our side because of the way that our calendars work with The Wood Norton. It would be appreciated if you could reconsider the low score left for us and comments. Do let us know if we can assist with anything. We hope you enjoy your stay. KInd regards Sophia Assistant Reservations Manager offpeakluxury.com 0333 2125 594”

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Posted 3 years ago

Dear Mr Everson My sincere apologies for addressing you incorrectly, this was indeed an oversight on our part. Regarding your booking, we can only apologise that the hotel had this to arrive on the incorrect date, however, this was an error on their part. Your booking was made with us for 11th April and your booking confirmation sent to you was for the correct dates. After seeing your review online, I immediately called the hotel to be informed that the error with your arrival date had been resolved and that you had checked in. The hotel also assured me that you were happy with the outcome. As my colleague mentioned, we are disappointed to receive a one-star review through no fault of our own. I have called the hotel this morning to ensure that there were no further issues during your stay and the hotel assured me that you had a lovely stay. Kind regards Off Peak Luxury

Posted 3 years ago

“I had to phone as I could not book a second room for friends within the same offer. The call handler was extremely helpful, polite and efficient and found a solution that suited our needs. I was very impressed.”

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Posted 3 years ago

Offpeakluxury.com is rated 4.8 based on 5,979 reviews