Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: Lee Mill Road, Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB, Hebden Bridge, United Kingdom
Rating: 4.77

4.8 Rating 5,987 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 5,987 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

Visit Website

Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

Location:

Lee Mill Road,
Brook Leigh, Lee MillRoad, Hebden Bridge, West Yorkshire, HX7 7AB,
Hebden Bridge
United Kingdom
HX7 7AB

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A pleasant, helpful and straightforward discussion.”

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Posted 6 years ago

“They took the trouble to find several alternatives at very short notice. We ended up at a lovely hotel that we would not have found without Offpeakluxury!”

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Posted 6 years ago

“excellent customer service and advice HELENA was particularly helpful and went the extra mile”

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Posted 6 years ago

“Great deal for a short break at new year. Could not be happier.”

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Posted 6 years ago

“When dates not,available made alternative choices”

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Posted 6 years ago

“Everything. I rang up 10-15 times to make a reservation for a night away. I was told that the night I wanted was unavailable on your system but that you would ring the hotel directly to check (several people did this). Everytime someone got back to me I was told there was no availability, this is despite me ringing the hotel directly and being told that the Offpeakluxury deal was infact available. I'm so cross that several people lied to me because they seemingly couldn't be bothered to ring up and organise it (surely that's your job?). Furthermore the value of the stay is £215 and my voucher is for £250 but I was told that there are no extras available on your package and that I would have to carry the £35 credit forwards towards another stay. I can assure you that I will NEVER use your services again and that I feel I have been conned. On the Rookery Hall website when you book a room directly, you are able to add champagne and afternoon tea as extras...why can't you do the same? A complete scam of a company who set to make money either way when someone buys a voucher.”

Helpful Report

Posted 6 years ago

Thank you for your feedback however we are sorry to hear of your frustration. We have traced the calls relating to your reservation and can see the full history of your enquiry (7 calls were made to us and 8 calls were made to you by our reservations team including messages left on your answerphone). When the initial call was made, which was on a Saturday, we informed you that the date was closed out on our website and therefore we were unable to take your reservation. The availability on our website is updated by the hotel, not ourselves. We called the hotel on your behalf and established that the Revenue Manager had closed out the date. We offered to contact the manager on Monday when they returned to the office. In the meantime you called the hotel and were told that a room was available which may have been the case however we could not over-ride the decision made by the manager at the hotel. We had also been advised that two Weddings were due to take place during your intended stay which may have been the reason for the close out. After corresponding with the hotel the Revenue Manager accepted our request and we were able to process your reservation which included a discount for an upgraded room. We are sorry it took longer than expected to get this matter resolved. Regarding the balance on your voucher we are waiting to hear back from the hotel regarding a further room upgrade. We can see your package already includes Champagne and canapes, together with a late check-out. We will be in touch as soon as we receive a reply. Reservations Manager Offpeakluxury

Posted 6 years ago

“Victoria carefully call me back few times to find out. I had booked everything correctly. User friendly website also.”

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Posted 6 years ago

“Simple straightforward. Seems to have been a smooth process.”

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Posted 6 years ago

“Lady I spoke to explained/solved the problem I was having in booking online; she then booked my stay very efficiently and in a very friendly way. I wish I had taken her name (Helena?) as she was a total pleasure to deal with.”

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Posted 6 years ago

“Good offers, and good service.”

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Posted 6 years ago

“Speedy responses to my enquiries and quick to sort out the booking needs that we had. The offpeak luxury adviser was friendly and professional. Thank you”

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Posted 6 years ago

“I only new about you yesterday and made a booking. Toni was the person i spoke to and arranged sam'e and was most pleasant.”

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Posted 6 years ago

“Very helpful and courteous staffs”

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Posted 6 years ago

“Very easy to follow, Easy to use.”

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Posted 6 years ago

“Dinner reservation difficult using the contact info provided. Phone not answered. Left voice mail and emailed info, both ignored or not acted on. Hotel has many issues.”

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Posted 6 years ago

“Quick response”

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Posted 6 years ago

“straight forward booking then when i raised a query it was promptly answered will book again”

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Posted 6 years ago

“Straightforward booking experience. Friendly and efficient service. Pleasure to deal with Sophie. A gift from our children, so will be happy to add further review on completion of hotel experience.”

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Posted 6 years ago

“I spoke with Elaine who made the process of booking so easy and she was such a happy person too. The offer was too good to miss, and we are so looking forward to our two day break. Thank you so much.”

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Posted 6 years ago

“Good selection no hidden extras easy to navigate made selection easy. I was very surprised to see your booking fee attached to my final bill sorry to say unlike the hotel information this was I feel hidden”

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Posted 6 years ago

Offpeakluxury.com is rated 4.8 based on 5,987 reviews