Offpeakluxury.com Reviews

Name: Offpeakluxury.com
Address: 81 Leonard Street, , London, London
Rating: 4.77

4.8 Rating 6,057 Reviews

98 %

of reviewers recommend Offpeakluxury.com

Company Reviews

Metrics

Info

4.8

Based on 6,057 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Offpeakluxury.com:

Offpeakluxury.com offers luxury hotel short breaks to some of the finest romantic hotels, luxury country hotels and boutique townhouses in the UK and Ireland.

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Phone:

0845 2871 007

Email:

marketing@offpeakluxury.com

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Offpeakluxury.com 5 star review on 24th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good website and a consumer friendly booking system. Let's hope the stay is as good!”

Helpful Report

Posted 9 years ago

“Poorly designed website. Difficult to see and compare what is being offered. Prices display as "from £..."; only later on in the process does one receive the actual price. A bewildering number of deals, none of which are quite what they seem. Website is designed for the one-off special occasion visitor, to quickly fleece them of some money whilst slightly disappointing them. An example would be the afternoon tea offer: it's just a couple of scones on a plate - the extra one has paid compared to booking direct with the hotel is more than the worth of the tea. The other parts of the offer e.g. late check-out are worthless, as one could ask the hotel for that direct, and it's not guaranteed anyway.”

Helpful Report

Posted 9 years ago

Thank you for your feedback which has been looked into. Our price is displayed as "from £..." as it depends on the number of nights the customer wishes to stay. As soon as this is input together with the arrival date the per person rate is shown for all the packages available. When moving on to the first page of the booking process the full amount is shown when paying by debit card. It is a concern that you say our packages are not quite what they seem as this should certainly not be the case. Regarding the afternoon tea it was cream tea that was included in your package. This is a scone with tea or coffee and not sandwiches with a selection of cakes. Priority is given to our customers for those parts of the package that are subject to availability and therefore are more likely to be received than when booking direct. Please do contact me if any parts of your package were not received and I will look into this for you.

Posted 9 years ago

“A very easy web site to deal with, good information on hotel and prices. Makes getting away happier if there has been no hassle in the booking.”

Helpful Report

Posted 9 years ago

“The receptionist was very efficient and helpful”

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Posted 9 years ago

“I never write reviews but I was compelled to write one about OPL. The customer adviser (Stacey) was absolutely first class, she gave me all the advice I needed, was very knowledgeable and helpful. It's nice to find a company and it's employees who actually care about their customers. Thank you”

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Posted 9 years ago

“I knew where I wanted to stay and they made the booking easy although I did not try and book a specific room.”

Helpful Report

Posted 9 years ago

“Straightforward to book once we had found the hotel we were looking for. Didn't find an easy way to search for a hotel we knew we wanted.”

Helpful Report

Posted 9 years ago

Thank you for your comments. We have various search options available on our website, one of which is shown at the top of our home page under "Browse all hotels". This brings up a list of all our hotels, together with the region in which they are located, and then further details can be accessed by clicking on the hotel name. An alternative is our "Advanced search" button which is on the right hand side of our home page. This can be used when you know the hotel name and is also ideal when you are unsure as to where to stay. You can select various options including the location, facilities, maximum budget and the arrival date. Our reservations team is always happy to help and they are available 7 days a week till 10pm by phone and email. I hope you have an enjoyable stay.

Posted 9 years ago

“The response time from Offpeakluxury was second to none. Our booking was a last minute ( on the day) and Stacey was quick and efficient to ensure we got the rooms we wanted and the early checking time”

Helpful Report

Posted 9 years ago

“uncomplicated booking procedure. Video of hotel very good, your web site is user friendly”

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Posted 9 years ago

“Quick and easy to negotiate around the site. Lots of great offers to choose from.”

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Posted 9 years ago

“Easy to use site”

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Posted 9 years ago

“Ease. Cost. Efficiency. Quick confirmation. Clear details.”

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Posted 9 years ago

“Easy site to navigate. Very pleasant and efficient person on phone”

Helpful Report

Posted 9 years ago

“All completed as expected with good service.”

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Posted 9 years ago

“Our booking was made by telephone.”

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Posted 9 years ago

“Provided the right hotel at a price that suited us.”

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Posted 9 years ago

“friendly and efficient member of staff”

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Posted 9 years ago

“Victoria was very helpful and understanding”

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Posted 9 years ago

“Good customer service over phone”

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Posted 9 years ago

“The lady we spoke to called us back, as promised.”

Helpful Report

Posted 9 years ago

Offpeakluxury.com is rated 4.8 based on 6,057 reviews