Official Hoverboard Reviews

Name: Official Hoverboard
Address: Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking, London
Rating: 4.80

4.8 Rating 3,477 Reviews

95 %

of reviewers recommend Official Hoverboard

4.8

Based on 3,477 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Official Hoverboard:

Official CE Certified Hoverboard (Swegway / Segway) Supplier. We Provide Nothing Less Than Perfect Products - "Excellence Is Our Benchmark". Wide Range Of Colours And Sizes To Choose From. Accessories Including Hoverkarts Are Available. Follow Us On Our Social Media Platforms For Latest Updates. 24/7 Customer Support

Visit Website

Phone:

02032897465

Email:

Info@OfficialHoverboard.co.uk

Location:

Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking
London
IG110BD

Write Your review

Tell us how Official Hoverboard made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Official Hoverboard 5 star review on 4th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received item and took over £300 no contact what so ever tried phone wats app and email and nothing scam avoid at all costs!”

Helpful Report

“I ordered the G2 Hoverboard but it was not as described, they claim to use Samsung batteries but after my inspection, I found that in fact, they use Chinese cells battery, I think they misleading their customers who believe they are buying a Hoverboard with Samsung battery, They also mislead customers by showing a higher number of the other product reviews instead of specific related product reviews on the product page.”

Helpful Report

“I placed an order on 19th November and my money was taken straight away. Confirmation said delivery 1-2 days but I haven’t heard anything and cannot get a response via email or Instagram and the number isn’t in use.”

Helpful Report

“If I could give no stars I would I ordered 6 days ago and spend over £300 no tracking number or anything to tell we’re my order is tried to ring phone lines off no one replying in email or wats app it’s a joke good at taking money but not sending items!!”

Helpful Report

“Poor quality when purchased screws missing to hold handle bars in place took 2 days to get response and week to get screws my 12 year old used it 3 weeks and the frame snapped when he was on it after 10 days they have refused to repair replace or refund stating it was in a accident IT WAS NOT failed to supply warranty details just stated frame not covered also failed to supply guarantee details and contact number would never recommend or use again. Would love to add the photos which I’ve taken but no option still no refund either”

Helpful Report

“Misleading, appalling customer service. Had several issues with the scooter I purchased. If I could give 0 stars I would.”

Helpful Report

“Do not buy from this company. Literally the worst customer service I have ever received. Bought an X7 Pro Scooter. The battery range in "real use" is about 10% of the advertised range, plus the disc brakes make a terrible grinding noise. Highlighted the issue on day one, they eventually agreed that I could return it for testing which took over a week and they sent it back saying it was fine. Came back filthy dirty and with scratches on. They will not do anything to resolve these issues. They are a sub-standard company selling sub-standard products. Spend your money elsewhere.”

Helpful Report

“I bought an electric scooter and it was the worst decision I could make this year! They sent me an electric scooter with a broken piece on the handlebar .... I made the return and after more than a month insisting that they make me a refund, I have opened a dispute with my bank, I got the refund. I don't recommend it at all. Don't waste your time and money on this mob.”

Helpful Report

“Complete joke of a company DO NOT USE! They are clearly fake reviews. I had to get my money via MasterCard. The scooter they sent is dangerous”

Helpful Report

“Bought scooter for my son 2 months ago And didn’t work after a few weeks sent it back and just getting excuses from a sarcastic customer service advisor they have had the scooter nearly 3 weeks now and now getting told engineers off work Please avoid buying from this company Would never buy from these again One star is to much for these”

Helpful Report

“If I could give 0 starts I would I brought a scooter for my child for Xmas the scooter didn’t work it’s now March still No scooter or refund and the company enjoy ignoring all communication. And have now decided to put an automated response on emails because they are “so busy” just love taking money! Rubbish service DO NOT BUY”

Helpful Report

“MIsleading - They advertise a battery life of 2 hours on their site, I purchased a board and kart then emailed to enquire why I was only getting 40 minutes. I was told this was expected which directly contradicts what they say on their website”

Helpful Report

“this product was not good and in 2 weeks it had stopped working we had sent it back and they said they could not return our money even though we only had it for 2 week they said they would fix the product but only if we paid but it still had warranty they still have our scooter and they said it will cost us money to return the scooter to us”

Helpful Report

“DO NOT BUY FROM THIS COMPANY! I ordered a hoverboard kart for my daughters 10th birthday, the box was battered all on one side when it came and soaking wet, we unpacked goods which were luckily all fine, we had no choice to get rid of the box. When setting up the kart my partner realised he’d ordered the wrong one, so unused we put it in another box as it was and asked if we could send back and the problem we had with original packaging, this was in the 14 days which all goods can be sent back, we were told no absolutely not unless in original packing, I explained this was impossible, to which the response was DPD photo looked ok, yes on the good side!! I’ve been ripped off by £60 and a very upset little girl. I should have read trust pilot before buying. Disgusting service”

Helpful Report

“Unable to contact this company, have made many many attempts via email and telephone for after sales service as had endless issues with this scooter which should be covered under a warranty process if they would return my calls and emails. Buyers beware..”

Helpful Report

“Selling replica scooters and passing them off as the real thing. Refuse to reply to messages. Trading standards are being informed! No doubt this company will dissolve and they will start as something else. AVOID!!”

Helpful Report

“*BEWARE* Possibly the worst company I have ever had the misfortune to deal with. Bought my daughter a hoverboard and Kart for Xmas, hoverboard AND hoverkart were faulty, have been trying to sort this out since Boxing Day and it is now 27th January, don’t reply to emails, don’t reply to contact on website! Literally just take your money and never speak to you again! Stay well clear! 😡”

Helpful Report

“AVOID!!! You don’t even deserve the one star!!! Bought as a Christmas present for our son, it has a fault with it so he’s not able to use it. All messages, emails and calls have been unanswered. Shocking, as I see your happy to take peoples money still and people can still buy them.AVOID this company!”

Helpful Report

“Useless in UK. Illegal to use as it's classed as a motor vehicle under the RTA 1988. Hence has to be insured. No insurer, not even Lloyds of London will cover them, in short uninsurable. So police will confiscate and not give you the item back. Unless you only use on private land of your own or with the private land owners permission. Just giving info so you make informed decision when purchasing. Alot of this depends on the jobsworth you come across to be fair. Peace”

Helpful Report

“Dont buy don’t buy £250 for this board used twice then a burning smell from motor,sent it back and they charged £40 apparently not covered by warranty,buy from a more reputable source,buy from these cowboys at your own risk!!!!”

Helpful Report

Official Hoverboard is rated 4.8 based on 3,477 reviews