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Official Hoverboard Reviews

4.8 Rating 3,364 Reviews

95 %

of reviewers recommend Official Hoverboard

Company Reviews

Product Reviews

4.8

Based on 3,364 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Official Hoverboard:

Official CE Certified Hoverboard (Swegway / Segway) Supplier. We Provide Nothing Less Than Perfect Products - "Excellence Is Our Benchmark". Wide Range Of Colours And Sizes To Choose From. Accessories Including Hoverkarts Are Available. Follow Us On Our Social Media Platforms For Latest Updates. 24/7 Customer Support

Visit Website

Phone:

02032897465

Email:

Info@OfficialHoverboard.co.uk

Location:

Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking
London
IG110BD

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Official Hoverboard 5 star review on 24th February 2024

Official Hoverboard 5 star review on 24th January 2024

Official Hoverboard 5 star review on 24th January 2024

Official Hoverboard 5 star review on 17th December 2023

Official Hoverboard 5 star review on 11th September 2023

Official Hoverboard 5 star review on 19th December 2022

Official Hoverboard 5 star review on 16th December 2022

23

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Misleading, appalling customer service. Had several issues with the scooter I purchased. If I could give 0 stars I would.”

“Do not buy from this company. Literally the worst customer service I have ever received. Bought an X7 Pro Scooter. The battery range in "real use" is about 10% of the advertised range, plus the disc brakes make a terrible grinding noise. Highlighted the issue on day one, they eventually agreed that I could return it for testing which took over a week and they sent it back saying it was fine. Came back filthy dirty and with scratches on. They will not do anything to resolve these issues. They are a sub-standard company selling sub-standard products. Spend your money elsewhere.”

“I bought an electric scooter and it was the worst decision I could make this year! They sent me an electric scooter with a broken piece on the handlebar .... I made the return and after more than a month insisting that they make me a refund, I have opened a dispute with my bank, I got the refund. I don't recommend it at all. Don't waste your time and money on this mob.”

“Complete joke of a company DO NOT USE! They are clearly fake reviews. I had to get my money via MasterCard. The scooter they sent is dangerous”

“Bought scooter for my son 2 months ago And didn’t work after a few weeks sent it back and just getting excuses from a sarcastic customer service advisor they have had the scooter nearly 3 weeks now and now getting told engineers off work Please avoid buying from this company Would never buy from these again One star is to much for these”

“If I could give 0 starts I would I brought a scooter for my child for Xmas the scooter didn’t work it’s now March still No scooter or refund and the company enjoy ignoring all communication. And have now decided to put an automated response on emails because they are “so busy” just love taking money! Rubbish service DO NOT BUY”

“MIsleading - They advertise a battery life of 2 hours on their site, I purchased a board and kart then emailed to enquire why I was only getting 40 minutes. I was told this was expected which directly contradicts what they say on their website”

“this product was not good and in 2 weeks it had stopped working we had sent it back and they said they could not return our money even though we only had it for 2 week they said they would fix the product but only if we paid but it still had warranty they still have our scooter and they said it will cost us money to return the scooter to us”

“DO NOT BUY FROM THIS COMPANY! I ordered a hoverboard kart for my daughters 10th birthday, the box was battered all on one side when it came and soaking wet, we unpacked goods which were luckily all fine, we had no choice to get rid of the box. When setting up the kart my partner realised he’d ordered the wrong one, so unused we put it in another box as it was and asked if we could send back and the problem we had with original packaging, this was in the 14 days which all goods can be sent back, we were told no absolutely not unless in original packing, I explained this was impossible, to which the response was DPD photo looked ok, yes on the good side!! I’ve been ripped off by £60 and a very upset little girl. I should have read trust pilot before buying. Disgusting service”

“Unable to contact this company, have made many many attempts via email and telephone for after sales service as had endless issues with this scooter which should be covered under a warranty process if they would return my calls and emails. Buyers beware..”

“Selling replica scooters and passing them off as the real thing. Refuse to reply to messages. Trading standards are being informed! No doubt this company will dissolve and they will start as something else. AVOID!!”

“*BEWARE* Possibly the worst company I have ever had the misfortune to deal with. Bought my daughter a hoverboard and Kart for Xmas, hoverboard AND hoverkart were faulty, have been trying to sort this out since Boxing Day and it is now 27th January, don’t reply to emails, don’t reply to contact on website! Literally just take your money and never speak to you again! Stay well clear! 😡”

“AVOID!!! You don’t even deserve the one star!!! Bought as a Christmas present for our son, it has a fault with it so he’s not able to use it. All messages, emails and calls have been unanswered. Shocking, as I see your happy to take peoples money still and people can still buy them.AVOID this company!”

“Useless in UK. Illegal to use as it's classed as a motor vehicle under the RTA 1988. Hence has to be insured. No insurer, not even Lloyds of London will cover them, in short uninsurable. So police will confiscate and not give you the item back. Unless you only use on private land of your own or with the private land owners permission. Just giving info so you make informed decision when purchasing. Alot of this depends on the jobsworth you come across to be fair. Peace”

“Dont buy don’t buy £250 for this board used twice then a burning smell from motor,sent it back and they charged £40 apparently not covered by warranty,buy from a more reputable source,buy from these cowboys at your own risk!!!!”

“My son saved up for this E Scooter (he was so excited) but it arrived with a faulty battery. We followed the app test to prove this but trying to get a refund is near impossible. Yes we are on lockdown and resources are limited, however the company are still able to sell products. The customer service is poor, I just hope that they will eventually respond to our emails and refund my son his money.”

“Its a waste of money dont buy it”

“Awful service friend ordered faulty item and now ignoring her. Single parent 2 small kids. Out of order!”

“Never ever order from this website. Ordered my son a scooter for Christmas opened it ready to wrap for him. Inserted the charger and faulty from day one. Sent videos and endless calls and emails stating it was faulty. I was told there was nothing wrong with charger and thats how they fit.They then told me because the scooter was already fully charged to let my son open it Christmas day and ride it until the battery went dead, and try charging scooter as it was fully charged and we could not tell if it was charging. Christmas day afternoon my son went out on it, came home when battery ran out to charge it up. And guess what? Wouldn't charge sent an email, tried ringing countless times and sent message. Due to it being Christmas week guess what it was closed. Its now 4 weeks on have a very very upset son who still has not had his Christmas present. Appalling customer service and we still are awaiting a refund.”

“Have emailed you now four times asking to return this unsafe product. Screws are not safe front wheel wobbles and issues with batttery. Delivery number #OH161171419. i want it collected and refunded. People dont trust this company”

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Official Hoverboard is rated 4.8 based on 3,364 reviews