Official Hoverboard Reviews

Name: Official Hoverboard
Address: Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking, London
Rating: 4.79

4.8 Rating 3,486 Reviews

95 %

of reviewers recommend Official Hoverboard

4.8

Based on 3,486 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email

About Official Hoverboard:

Official CE Certified Hoverboard (Swegway / Segway) Supplier. We Provide Nothing Less Than Perfect Products - "Excellence Is Our Benchmark". Wide Range Of Colours And Sizes To Choose From. Accessories Including Hoverkarts Are Available. Follow Us On Our Social Media Platforms For Latest Updates. 24/7 Customer Support

Visit Website

Phone:

02032897465

Email:

Info@OfficialHoverboard.co.uk

Location:

Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking
London
IG110BD

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Official Hoverboard 5 star review on 4th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Within 2 weeks the front end of the charger got stuck in the hoverboard whilst charging and broken into 2 pieces. Front part stuck inside the hoverboard. The cable was brittle and poor design led cause this damage. Customer service mentioned it was not handled as per instruction and hence broken. Well inserting the charger into device is not rocket science as we handle numerous devices every day fin day today life. Poor customer service and asked to purchase another charger.”

Helpful Report

“Asked cancel the item before it arrived as it was the wrong colour. It arrived anyway, I’ve been trying to return. The company hit in touch 6days later and asked me to pay a further £30 for returns (on top of the £250 I’d already paid)…and I e still not recieved the returns label. I’ve written several emails, no response. No customer care phone number. So I’m £280 down and skint this Christmas. Very poor customer care. I’m heading to citizens advice and my bank to see if they can help. This has been going on for 17 days!!”

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“We bought a hoverboard and kart. The kart has arrived damaged. I have sent the company an email with a photo of the damaged part. No response after 3 days. I appreciate it is busy, the automatic reply confirming receipt of the email advises 48 hours for response. It was a lot of money to spend on a broken christmas present. I will update this review when a response is received.”

Helpful Report

“Stay away from these scumbags Scammers just be aware. Was told 3to5 days delivery but it’s been more than 21 days still no delivery and no communication.never answer the phone and no reply for emails either. Luckily I have paid with credit card and going to open an charge back from the bank.”

Helpful Report

“Ordered the Hooverboard attachment on 24th November, it is now 15th December and still nothing, your delivery and postage is a total lie. I have sent 2 emails and still no response to either and tried to call but all lines are closed due to covid. I am absolutely gutted as this was my sons main gift for Christmas, i do not see it arriving any time soon either.”

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“Failure To deliver order, failure To return emails, success in taking money from my account and not delivering. Success in charging £20.00 for a Sunday delivery service that never arrives.”

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“Terrible - nothing received. No contact or refund. Do not use.”

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“Continued to mess me around whenever I had a fall no help .then ask for 100 pounds to fix it”

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“W was airing over 2 weeks on order and still not here no contact what so ever with them and no one answers you back”

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“Never received item and took over £300 no contact what so ever tried phone wats app and email and nothing scam avoid at all costs!”

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“I ordered the G2 Hoverboard but it was not as described, they claim to use Samsung batteries but after my inspection, I found that in fact, they use Chinese cells battery, I think they misleading their customers who believe they are buying a Hoverboard with Samsung battery, They also mislead customers by showing a higher number of the other product reviews instead of specific related product reviews on the product page.”

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“I placed an order on 19th November and my money was taken straight away. Confirmation said delivery 1-2 days but I haven’t heard anything and cannot get a response via email or Instagram and the number isn’t in use.”

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“If I could give no stars I would I ordered 6 days ago and spend over £300 no tracking number or anything to tell we’re my order is tried to ring phone lines off no one replying in email or wats app it’s a joke good at taking money but not sending items!!”

Helpful Report

“Poor quality when purchased screws missing to hold handle bars in place took 2 days to get response and week to get screws my 12 year old used it 3 weeks and the frame snapped when he was on it after 10 days they have refused to repair replace or refund stating it was in a accident IT WAS NOT failed to supply warranty details just stated frame not covered also failed to supply guarantee details and contact number would never recommend or use again. Would love to add the photos which I’ve taken but no option still no refund either”

Helpful Report

“Misleading, appalling customer service. Had several issues with the scooter I purchased. If I could give 0 stars I would.”

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“Do not buy from this company. Literally the worst customer service I have ever received. Bought an X7 Pro Scooter. The battery range in "real use" is about 10% of the advertised range, plus the disc brakes make a terrible grinding noise. Highlighted the issue on day one, they eventually agreed that I could return it for testing which took over a week and they sent it back saying it was fine. Came back filthy dirty and with scratches on. They will not do anything to resolve these issues. They are a sub-standard company selling sub-standard products. Spend your money elsewhere.”

Helpful Report

“I bought an electric scooter and it was the worst decision I could make this year! They sent me an electric scooter with a broken piece on the handlebar .... I made the return and after more than a month insisting that they make me a refund, I have opened a dispute with my bank, I got the refund. I don't recommend it at all. Don't waste your time and money on this mob.”

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“Complete joke of a company DO NOT USE! They are clearly fake reviews. I had to get my money via MasterCard. The scooter they sent is dangerous”

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“Bought scooter for my son 2 months ago And didn’t work after a few weeks sent it back and just getting excuses from a sarcastic customer service advisor they have had the scooter nearly 3 weeks now and now getting told engineers off work Please avoid buying from this company Would never buy from these again One star is to much for these”

Helpful Report

“If I could give 0 starts I would I brought a scooter for my child for Xmas the scooter didn’t work it’s now March still No scooter or refund and the company enjoy ignoring all communication. And have now decided to put an automated response on emails because they are “so busy” just love taking money! Rubbish service DO NOT BUY”

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Official Hoverboard is rated 4.8 based on 3,486 reviews