Official Hoverboard Reviews

Name: Official Hoverboard
Address: Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking, London
Rating: 4.80

4.8 Rating 3,477 Reviews

95 %

of reviewers recommend Official Hoverboard

4.8

Based on 3,477 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Official Hoverboard:

Official CE Certified Hoverboard (Swegway / Segway) Supplier. We Provide Nothing Less Than Perfect Products - "Excellence Is Our Benchmark". Wide Range Of Colours And Sizes To Choose From. Accessories Including Hoverkarts Are Available. Follow Us On Our Social Media Platforms For Latest Updates. 24/7 Customer Support

Visit Website

Phone:

02032897465

Email:

Info@OfficialHoverboard.co.uk

Location:

Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking
London
IG110BD

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Official Hoverboard 5 star review on 4th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would not recommend this company whatsoever we bought two hover boards G4 For Christmas presents Priced at £259 each down from £499 one for our son and one for our daughter one works perfectly fine and the other never work from day one From day one of been in contact with them their communication has been absolutely subzero chasing them all the time getting nowhere near the end of January and still no sign of resolving this issue they tried to tell me I had to pay £15 for us to send it back after much dispute and emails They finally said they were going to send me a package prepaid Two weeks on we still haven’t received it and getting nowhere this company Without a shadow of a doubt this is the worst experience I have had ever It just seems like they have taken our money and run.”

Helpful Report

“Faulty items no contact zero customer service”

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“Same as most no communication one side faulty my opinion go elsewhere they even have the hoover back over a week ago still no response starting procedures for refund very un happy!!!!!”

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“Please please don’t buy from this company they sold us faulty hoverboard that obviously was not checked before sending out and now I cannot get hold of them and they are not looking like they’re going to honour any sort of warranty”

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“I have tried communicating with officialhoverboard.co.uk however they do not like to respond, this seems to be a common theme to their reviews! The hoverboard arrived but doesn’t function correctly, only one side operates despite trying to calibrate. The unit also arrived with damage to the body”

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“Not received our order and money has been taken and no one is responding to my emails”

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“Poor! STAY AWAY!!!!! Hoverboard arrived broke, only one side of the hoverboard worked After 2-3 emails they have gone quiet after i requested a refund Next step is calling the bank for a charge back OH162414519”

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“Late delivery arrived after stated date so ordered elsewhere because came after daughters birthday No response to any emails”

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“If I could give a zero I would. Hoverboard came without a crucial safety aspect of the hoverboard. Much disappointment on Christmas Day. Not good enough.”

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“It's not working flashing on one side”

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“Had to buy new go kart for my lad as u don’t get back to Ppl”

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“Within 2 weeks the front end of the charger got stuck in the hoverboard whilst charging and broken into 2 pieces. Front part stuck inside the hoverboard. The cable was brittle and poor design led cause this damage. Customer service mentioned it was not handled as per instruction and hence broken. Well inserting the charger into device is not rocket science as we handle numerous devices every day fin day today life. Poor customer service and asked to purchase another charger.”

Helpful Report

“Asked cancel the item before it arrived as it was the wrong colour. It arrived anyway, I’ve been trying to return. The company hit in touch 6days later and asked me to pay a further £30 for returns (on top of the £250 I’d already paid)…and I e still not recieved the returns label. I’ve written several emails, no response. No customer care phone number. So I’m £280 down and skint this Christmas. Very poor customer care. I’m heading to citizens advice and my bank to see if they can help. This has been going on for 17 days!!”

Helpful Report

“We bought a hoverboard and kart. The kart has arrived damaged. I have sent the company an email with a photo of the damaged part. No response after 3 days. I appreciate it is busy, the automatic reply confirming receipt of the email advises 48 hours for response. It was a lot of money to spend on a broken christmas present. I will update this review when a response is received.”

Helpful Report

“Stay away from these scumbags Scammers just be aware. Was told 3to5 days delivery but it’s been more than 21 days still no delivery and no communication.never answer the phone and no reply for emails either. Luckily I have paid with credit card and going to open an charge back from the bank.”

Helpful Report

“Ordered the Hooverboard attachment on 24th November, it is now 15th December and still nothing, your delivery and postage is a total lie. I have sent 2 emails and still no response to either and tried to call but all lines are closed due to covid. I am absolutely gutted as this was my sons main gift for Christmas, i do not see it arriving any time soon either.”

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“Failure To deliver order, failure To return emails, success in taking money from my account and not delivering. Success in charging £20.00 for a Sunday delivery service that never arrives.”

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“Terrible - nothing received. No contact or refund. Do not use.”

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“Continued to mess me around whenever I had a fall no help .then ask for 100 pounds to fix it”

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“W was airing over 2 weeks on order and still not here no contact what so ever with them and no one answers you back”

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Official Hoverboard is rated 4.8 based on 3,477 reviews