Official Hoverboard Reviews

Name: Official Hoverboard
Address: Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking, London
Rating: 4.79

4.8 Rating 3,486 Reviews

95 %

of reviewers recommend Official Hoverboard

4.8

Based on 3,486 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email

About Official Hoverboard:

Official CE Certified Hoverboard (Swegway / Segway) Supplier. We Provide Nothing Less Than Perfect Products - "Excellence Is Our Benchmark". Wide Range Of Colours And Sizes To Choose From. Accessories Including Hoverkarts Are Available. Follow Us On Our Social Media Platforms For Latest Updates. 24/7 Customer Support

Visit Website

Phone:

02032897465

Email:

Info@OfficialHoverboard.co.uk

Location:

Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking
London
IG110BD

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Official Hoverboard 5 star review on 4th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ABSOLUTELY AWFUL !!!!!! These are scammers and they don’t reply and then send fake goods !!!”

Helpful Report

“Take longer than 4 hours to charge last for a max of 20 mins do not do half the things said to do”

Helpful Report

“Poor customer service. Bought for sons Christmas. Only used a couple of times due to winter weather. 3rd use and it wouldn't hold its charge. Emailed thinking a replacement would be sent due to the fact it is an expensive and new item. Got told I had to video the fault which I did. Then got a mail to say precisely how I should package this myself and pay to return it to them so hoverboard could take a look at it. Whole process has been drawn out and my son has not been able to use. I do not see why I should have to pay to send back a faulty product. Ridiculous. This will now not be resolved for the upcoming Easter school break when my child should have been getting to utilise it.”

Helpful Report

“Bought 2 of the x10 hooverboard and kart bundle. This place has no contact number to reach them on. One of the hooverboard a does not work properly hold any charge etc. the customer service is not acceptable especially when this was a gift which one of children can now not use!”

Helpful Report

“Absolutely disgusting service, now going to trading standards , sent me a faulty unit for Xmas , now in March and they still refuse to sort it out . Won’t answer phones , won’t reply to emails , all they did was sent a repaired unit which was also still faulty , I have returned that again and they’re now ignoring me . So Iv nothing to show for my money . Avoid this company at all costs .”

Helpful Report

“Our Hoverboard paintwork immediately chipped on billing with screws scraping the paint. The battery does not stay charged and depletes within 20 minutes of use and now the safety strap for the Kart has snapped. We only purchased in December and my 7 year old daughter has only managed to use it a maximum of 5 times. An extremely disappointing purchase”

Helpful Report

“Absolutely terrible company, zero customer service, completely ignore any requests made for support. Don't believe all the good reviews, if you check they are all from the US, they don't export outside the UK so how on earth have people in the US had the utter displeasure of using them!? Currently going through small claims to gain a refund. Definitely do not use these people its a total scam, and waste of money!”

Helpful Report

“My son loves his hover board, however the charger broke after using it twice, and was told by customer service that he had broke it and there was no way it was a faulty charger. After a few back and forth emails they refused to replace the charger and basically said I was lying about the fault even tho I semt in pictures for proof that the joint had failed. I have managed to get a charger for it for less than half the price off amazon, and will not be buying from them again, The product I recommend, the Company I do not!!!”

Helpful Report

“listen to others below!! Faulty dangerous product and terrible customer service. The hoverkart is faulty and yet they still have asked me via email to try it again. I am now being forced to take further action against this company. Would never buy again and certainly wouldn't recommend anyone does.”

Helpful Report

“I would not recommend this company whatsoever we bought two hover boards G4 For Christmas presents Priced at £259 each down from £499 one for our son and one for our daughter one works perfectly fine and the other never work from day one From day one of been in contact with them their communication has been absolutely subzero chasing them all the time getting nowhere near the end of January and still no sign of resolving this issue they tried to tell me I had to pay £15 for us to send it back after much dispute and emails They finally said they were going to send me a package prepaid Two weeks on we still haven’t received it and getting nowhere this company Without a shadow of a doubt this is the worst experience I have had ever It just seems like they have taken our money and run.”

Helpful Report

“Faulty items no contact zero customer service”

Helpful Report

“Same as most no communication one side faulty my opinion go elsewhere they even have the hoover back over a week ago still no response starting procedures for refund very un happy!!!!!”

Helpful Report

“Please please don’t buy from this company they sold us faulty hoverboard that obviously was not checked before sending out and now I cannot get hold of them and they are not looking like they’re going to honour any sort of warranty”

Helpful Report

“I have tried communicating with officialhoverboard.co.uk however they do not like to respond, this seems to be a common theme to their reviews! The hoverboard arrived but doesn’t function correctly, only one side operates despite trying to calibrate. The unit also arrived with damage to the body”

Helpful Report

“Not received our order and money has been taken and no one is responding to my emails”

Helpful Report

“Poor! STAY AWAY!!!!! Hoverboard arrived broke, only one side of the hoverboard worked After 2-3 emails they have gone quiet after i requested a refund Next step is calling the bank for a charge back OH162414519”

Helpful Report

“Late delivery arrived after stated date so ordered elsewhere because came after daughters birthday No response to any emails”

Helpful Report

“If I could give a zero I would. Hoverboard came without a crucial safety aspect of the hoverboard. Much disappointment on Christmas Day. Not good enough.”