Official Hoverboard Reviews

Name: Official Hoverboard
Address: Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking, London
Rating: 4.79

4.8 Rating 3,486 Reviews

95 %

of reviewers recommend Official Hoverboard

4.8

Based on 3,486 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email

About Official Hoverboard:

Official CE Certified Hoverboard (Swegway / Segway) Supplier. We Provide Nothing Less Than Perfect Products - "Excellence Is Our Benchmark". Wide Range Of Colours And Sizes To Choose From. Accessories Including Hoverkarts Are Available. Follow Us On Our Social Media Platforms For Latest Updates. 24/7 Customer Support

Visit Website

Phone:

02032897465

Email:

Info@OfficialHoverboard.co.uk

Location:

Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking
London
IG110BD

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Official Hoverboard 5 star review on 4th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is absolutely terrible. I have been emailing for weeks now trying to resolve an issue with my daughters electric scooter. I have now had to pay £20 to return the scooter for it to be looked at, this is after having to send many emails without a reply. Doubt I will get it sorted and will be blamed after looking at the other reviews. She has had the scooter since December and ridden it a handful of times”

Helpful Report

“DO NOT BUY FROM HOVERBOARD OFFICIAL (XGEN Technology Ltd). My experience with this company has been nothing short of appalling. After my scooter suffered a serious electrical failure, with burnt electrical components that I believe presented a significant fire risk, the company refused to replace it. Instead, they claimed the failure was caused by water ingress. What's even more concerning is that they now rely on the scooter having an IP54 rating. This was never made clear to me at the time of purchase as a limitation that could lead to such a catastrophic failure. Their position is effectively that a scooter sold for outdoor use, and apparently only rated to IP54, can suffer a serious electrical failure from what they describe as water ingress. If that means normal road spray, puddles or even mud splashes can result in burnt electrical components, then in my opinion that raises serious concerns about the product's durability and safety. I have had to exchange more than 70 emails to try to resolve this matter. I have had calls abruptly ended, repeatedly had to chase for responses, commissioned an independent electrical inspection, and even took steps to ensure the company was not struck off whilst my dispute remained unresolved. To make matters worse, they informed me they intended to dispose of my scooter after a fixed period despite the dispute remaining active, forcing me to expressly withdraw permission for them to destroy or dispose of my property. Be aware that although the business trades as Hoverboard Official, the legal company behind it is XGEN Technology Ltd. Based on my experience, I cannot recommend this company. Customer service has been poor, communication has been frustrating, and I have been left with what I believe to be a dangerous failed product and no satisfactory resolution. DO NOT BUY.”

Helpful Report

“Absolutely shocking the hoverboard. It has not worked from day 1 and I raised a faulty item issue back in January. I am still yet to receive my replacement product and I have not received a reply from the emails I have sent. I have a child who is missing out on a Christmas present 6 months later. Will not use again”

Helpful Report

“The service is appalling and the treatment from customer care was even worse. The prices on this website are higher than many other websites, yet products are marketed as being “on sale.” I ordered a hoverboard in time for my son’s birthday and Holy Communion, but what arrived was clearly scratched and appeared used. Instead of properly resolving the issue, customer services only offered a refund if I returned the item myself to a DPD drop-off point. I was also expected to pay £20 for Saturday delivery for the replacement. Although they later offered to cover the Saturday delivery cost, no goodwill gesture or compensation was offered despite the inconvenience caused entirely by their mistake. To make matters worse, the only option given was for me to purchase another hoverboard upfront and wait for a refund on the damaged one. This meant I was temporarily out of pocket by around £400 because of their error. The customer care manager, Jesse, repeatedly stated that they were “resolving the issue” and therefore there was nothing further they could do, while completely ignoring the fact that the problem should never have happened in the first place. I also requested a phone call to discuss the matter properly, only to be told their phone lines were “not working.” Overall, an extremely disappointing experience, poor customer service, and a company that takes very little accountability when things go wrong. I would not recommend ordering from them.”

Helpful Report

“Please avoid this company at all costs. Hoverkart does not work, and the customer service is non existent. We are left with a very upset 9 year old, and company taking no responsibility for a product sold at £250 that clearly doesn't work. Their trick is to ask customers for multiple videos to time waste, with no interest to rectify the situation.”

Helpful Report

“Terrible quality. Didn’t work on arrival. Won’t pay for pick up.”

Helpful Report

“Absolute joke, my sons christmas present didnt work, customer service keeps asking for videos, no mention of a refund or an exchange, just want another video of it not working. The phone number does not work. Do NOT purchase from this scam company”

Helpful Report

“We bought an All Terrain board for my little boy at Xmas. It was used indoors for a few hours on Xmas Day and ridden down a concrete path once and the next day one of the wheels is making a loud grinding noise! Hoverboard don’t answer the phone and even on 6th Jan have a answerphone saying due to busy period, you have to email. Iv sent 3 videos requested by them and they still haven’t diagnosed the problem saying they cannot hear the grinding (which is very obvious from the footage) and have asked me to send the same video again! These boards are not cheap but I choose to purchase based on quality, H&S and customer service and I’m sorry I did!”

Helpful Report

“Bought a Hoverboard and go kart converter kit. After a few months the board has stopped working. Emailed the company, they responded asking me to make a video and send it to them, stating if its faulty I can return and they will repair. Sent the video, Since then they have not responded to my emails, I have been calling the phone number off the website and it has been saying "they are not taking calls during this busy time".......its been 3 months. AVOID AVOID AVOID waste of money!”

Helpful Report

“I do not recommed. My wife bought a hoverboard for our child. It lasted a day. This company sells Faulty products. The products are not genuine and come with no paperwork of authentication. The electrical items have not been tested to UK regulations therefore are unstable and unsafe.”

Helpful Report

“Did not hold up to their guaranteed Xmas delivery, told one week before Xmas that it MIGHT turn up so offered an alternative which wasn't the one we wanted, so as you have a 9 yr old that has asked Santa for a hover board you don't want to disappoint so had no choice but to go with the hoverboard that she didn't ask l for just so we knew it would arrive in time for Xmas!”

Helpful Report

“Worst company ever they don’t respond to emails they didn’t even send the right colour. A few months after use it doesn’t work either. Scammers”

Helpful Report

“Don’t buy anything from them but if you have already made a mistake if anything goes wrong with your scooter get it repaired locally even if you have warranty for the very small things like a charger o and cable they ask you to send it back to them and then you receive an email that you need to change motor and battery if you deny that you have sent them fully functioning then they come with another story that this has been damaged during the transit end of the story is they will charge you £200 for the charger which you could get in £15”

Helpful Report

“Shocking experience with the customer service department ment to have 12 month warranty but told basically to buy another scooter never again will I order from this cowboy company”

Helpful Report

“Item was delivered later than promised according to their website. When opened on my son’s birthday (same day it arrived) the charter did not work and there seemed to be issues with the hoverboard itself. After chasing I finally received a new charger a week later. That did work but proved there was an issue with the board, only the right side worked properly and the left was intermittent. Now chasing a response to return it. The customer service from this company is shocking. From ignoring you to condescending. They are not available at weekends and start late each day. Will only recommend people avoid this company and this product based on my experiences”

Helpful Report

“TX85 Scooter was no good came with missing screws and screws with no hole to fitt a allen key. scooter did not operator properly scooter speed up then cut back. I returned the scooter four days after perchase on the 31/08/2023 and still havent recieve a refund todays date 27/02/2024”

Helpful Report

“Absolutely disgusting but my son the scooter and he’s only used it since Christmas Day didn’t work sent it back now they reckon it’s water damage and they want me to pay £290 to fix it it only cost me £250 to buy it cost me £20 to send it back absolutely disgusting customer service will never buy from these again. Please do not buy you will get conned”

Helpful Report

“We received a hoverboard, it did not work, kept going round in circles, made banging noise, kept stopping. No help from the company, they do not answer their telephone or answer emails, I think they are a disgraceful company. We have a very disappointing grandson. Who does not understand why he cannot be sent a replacement We have been in touch with trading standards, who have told us what to do and that the law is on our side. This should not be necessary, a good company should have sorted this out,”

Helpful Report

“Bought 2 g2 off road bundles as a Christmas gift one of them broke on Christmas Day just went round in circles can’t get hold of anyone on phone only email and they take days to get in touch and it’s all automated it’s been 2 weeks and still not received a returns label this is not a trustworthy company DONOT use them”

Helpful Report

“Whatever you do do not buy from this place. Opened our daughters hover board on Christmas Day and its broken. Company not replying to emails or not taking calls. Stay clear of this company!!!”

Helpful Report

Official Hoverboard is rated 4.8 based on 3,486 reviews