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Official Hoverboard Reviews

4.8 Rating 3,364 Reviews

95 %

of reviewers recommend Official Hoverboard

Company Reviews

Product Reviews

4.8

Based on 3,364 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Official Hoverboard:

Official CE Certified Hoverboard (Swegway / Segway) Supplier. We Provide Nothing Less Than Perfect Products - "Excellence Is Our Benchmark". Wide Range Of Colours And Sizes To Choose From. Accessories Including Hoverkarts Are Available. Follow Us On Our Social Media Platforms For Latest Updates. 24/7 Customer Support

Visit Website

Phone:

02032897465

Email:

Info@OfficialHoverboard.co.uk

Location:

Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking
London
IG110BD

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Official Hoverboard 5 star review on 24th February 2024

Official Hoverboard 5 star review on 24th January 2024

Official Hoverboard 5 star review on 24th January 2024

Official Hoverboard 5 star review on 17th December 2023

Official Hoverboard 5 star review on 11th September 2023

Official Hoverboard 5 star review on 19th December 2022

Official Hoverboard 5 star review on 16th December 2022

23

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Without question the worst company I have ever dealt with. £300 hoverboard and kart that after being sent back and forth for repair (at a cost of £15 to me for postage !) they have admitted the board overheats and shuts down and from their diagnostics they say the battery will run for 24 minutes use on a full charge and think this is enough time/value for money for a 10 year old child that wants to play out on it. Customer service is a disgrace and I would highly recommend you shop elsewhere as for the money you pay the products are cheap tat and the customer service reflects this. Stay away........”

“AVOID! Our hoverboard became faulty after less than 3 weeks! Sent it back, they had to replace the side wheel, motor and motherboard! Didn’t send charger back to me and tried to say I had not sent it back to them (not true), they then said they would send another charger, this does not work. They’ve then sent another charger, the hoverboard still is not charging! Have emailed and now getting no response. I have reported to trading standards, avoid at all costs.”

“Worst company ever! Beware, they make you pay for the items and send you parts only!! Then they don't send you a replacement or even the parts to complete the item you paid for. They will want to charge you to return it and then not refund you. Please be smart and buy a Hoverboard from a different company. This company is a fraud!!”

“We bought a G2 Off Road Hoverboard for my sons Xmas present, he used it 3 times & it wouldn’t charge. Returned it for repair to be told it was chargeable as it was caused by water damage. My daughters Gyroor has worked fine for over a year in the same conditions. In my opinion I believe the G2 should be sold as an indoor toy only, it’s marketed as an off road toy which it obviously isn’t and isn’t fit for purpose. Certainly not worth £279!”

“I had this hover board for 4/5 days. I had used it on the kart once on flat ground and ridden the hover board 2/3 times in the house. I emailed official hover board to let them know that it was grinding when in the house and loudly grinding when on the kart! It also started going crazy at one point and both plastic guards had popped up. After numerous emails they finally asked for me to return it. I also popped a note in the box to explain my problems. I then received a dpd notification today to say a parcel was on its way. I guessed it was this. But no email from official hoverboard to say what they have repaired ect. I have received my old one back with still the same problems- the plastic popped up. So basically it still makes noises and grinds and is not fit to use.”

“Absolutely disgusting company. My son used the kart for a short while on Christmas day. Paint started coming off all over the board. The kart is attached correctly, there is only one way this can be attached. The foam pads are in the correct place. (Both of these points they accused me of doing wrong) The main problem is when you accelerate at full speed, the metal base of the seat (which has no padding to protect the kart) comes into contact with the kart. This has damaged the board & chipped loads of paint off. On top of this there is paint coming off all over. To which they replied that this is because of how its applied. Totally unacceptable. They have stopped replying to my emails & the phone number on the site does not work. I have sent countless photos showing everything fitted correctly & a video showing the damage. Please avoid this joke of a company. My son is so gutted his main present is ruined after first use.”

“Placed an order on 26th December 2022, that was advertised to be delivered same day. One week after, order yet to be delivered. Requested for order cancellation was then made on the 28th of December and till date no refund has been made.”

“The contact number on the website isn’t working…no way to contact the customer support 😤”

“I purchased a Hoover board for my son for Christmas. The charger stopped working on the second charge. I tried several times to contact the supplier but had no reply. I decided to purchase another charger which I still have not received!!! Again I have tried to contact Hoverboard (supplier) and have still had no contact!! Shocking service!!!”

“I ordered a hover board bundle for my daughter for Christmas after it was advertised that the hoverboard had a guaranteed delivery date of 22nd December. DPD made contact the following morning after I had ordered the item and said that the delivery would probably be after Christmas. Having contacted Official Hoverboard asking for a full refund so that I could go to a shop in time to buy a hover board for Christmas Day, I was emailed by customer services stating that the hoverboard would definitely arrive before Christmas and that they have a contract with DPD to guarantee delivery before Christmas. No hoverboard later, and zero contact from either DPD or official Hoverboard has left me completely infuriated. Why advertise a guaranteed delivery date that can’t be kept, especially when it is a child’s gift for Christmas ??The worst part is that there was enough time for me to recover the situation before Christmas Day if the cost of this item was refunded when I asked. I deeply regret using Official Hoverboard to purchase this Christmas gift.”

“This review simply relates to the fact that it hasn't been delivered. The 1-2 working days should have seen it delivered by Thursday 22nd December. DPD are now indicating that this will not now be delivered until Wednesday 28th. This is a Christmas present that cannot be given on Christmas Day, disappointing a child. I will now try to get something else at short notice and I will return the item when it eventually gets to me. Disappointing service.”

“Ordered 2 boards, one is fine, the other makes a terrible grinding noise, sent it back for a replacement and they just sent the same one back to me with the same fault. Would not deal with again”

“Orderd hoverboard and kart bundle was delivered by DPD 2 days later ( great ) but only hoverboard has been delivered NO KART. No contact number to get through to speak to someone.”

“Have ordered a Hoverboard on the 11th November have not recived it yet on the 17th of December?”

“I placed an order for 2 hoverboards and karts in August. They have not fulfilled the order. 15 weeks and they still have not refunded the £398 paid. This is a company I would avoid at all costs.”

“I ordered 2 weeks ago still no parcel and I keep getting told tomorrow.”

“I ordered a hoverboard and kart from official Hoverboard at a cost of £270. The kart and hoverboard were delivered by DPD in 2 seperate packages at different times on the same day. The kart was on my doorstep when I arrived home but not the hoverboard. I have a lovely picture fro. DPD of the hoverboard box on my front doorstep for all to see but unfortunately it was not there when I arrived home. I contacted Hoverboard Official who have advised that they cannot take the matter further and "Sorry for any inconvenience caused". Im sorry but this is more than an inconvenience this is a financial loss and I will be taking matters further.”

“I am very sad that the product is very dirty and like used. I hope it can be brand new or at least it is clean enough. Fair to say, the customer service response is fast enough, wish the refund process is smooth too.”

“Fraudulent site, stay away”

“Do not use this company… I sent my faulty hoverboard back in January at a cost to myself. It’s now September and I have still not received a replacement or a refund, we have emailed numerous times and sent a letter. You can’t speak to anyone. I am shocked and very upset that my child is still without the Christmas present we brought for them. Terrible service!!!”

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Official Hoverboard is rated 4.8 based on 3,364 reviews