Official Hoverboard Reviews

Name: Official Hoverboard
Address: Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking, London
Rating: 4.80

4.8 Rating 3,364 Reviews

95 %

of reviewers recommend Official Hoverboard

4.8

Based on 3,364 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Official Hoverboard:

Official CE Certified Hoverboard (Swegway / Segway) Supplier. We Provide Nothing Less Than Perfect Products - "Excellence Is Our Benchmark". Wide Range Of Colours And Sizes To Choose From. Accessories Including Hoverkarts Are Available. Follow Us On Our Social Media Platforms For Latest Updates. 24/7 Customer Support

Visit Website

Phone:

02032897465

Email:

Info@OfficialHoverboard.co.uk

Location:

Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking
London
IG110BD

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Official Hoverboard 5 star review on 24th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t believe all the other recent fake reviews! since Xmas. We ( and another family friend) bought electric scooters from them for Xmas, both of them are poor quality and faulty and not safe to use. We have both been constantly trying to contact them by phone and email but no one answers or responds. If you call them an automated answer says the lines are closed and to send an email but no one ever responds Stay well clear !!!”

Helpful Report

“Have been trying over a week to have the returns procedure on the electric scooter, no responce. Be cautious... if it sounds to good...”

Helpful Report

“Don’t buy it’s not worth the money it last 15 mins and didn’t even make 2 miles on the middle speed and fast speed, they told me you have to have it on the walking mode but what’s the point of that you might aswell walk. Absolutely useless and rude people. Will be going to trading standard.”

Helpful Report

“So for starters, I was told my delivery was next day and that was incorrect. The scooter its self is nothing like I expected maybe its fault, but it doesn't even go past 7km/h on a flat. The light looks like the front cover has got a massive scratch or crack I can't tell because it's got so many scratches on the front of the light. If the main problem with is the speed/acceleration can be fixed then I will happily change my review.”

Helpful Report

“Company is untrustworthy, I’ve had a similar experience to the other reviewer. They failed to deliver on the original date promised. Failed to deliver on the next date they promised. They didn’t get in touch to apologise or explain what was going on. When I eventually managed to contact them (again I got no response via telephone, live chat, email, web form for over a day in spite of 24/7 support promise), I was told they didn’t know when/if they could deliver my order. If they had been honest and upfront about this sooner I could have got my son a board he wanted from somewhere else and got a refund. We reluctantly agreed to an alternative design, providing it was the bundle (I.e. kart in matching design.) it arrived today... with a plain black kart. Totally selfish company who put their own needs ahead of their customer’s.”

Helpful Report

“Order due 20th November, order delayed without any contact, when I contacted them to ask when it would be ready they advised no later than 3rd December, still no delivery of my order today, despite contacting them over the last 3 days via their WhatsApp chat, i have had no response and their contact number doesn't work when trying to phone them”

Helpful Report

“Avoid this company. Had a board on order since October. We are now today on December 1st and still no board. Even though had emails to say it’s on its way. Can’t get hold of anyone on the number attached to Google and website. So dropped them a email and the response is laughable... please people avoid this company!!! I am having hells job getting my board/refund from them!!!”

Helpful Report

“The customer service was very disappointing. When I reported to them that there was an issue with my product and it was still in warranty, they replied with I have purposely done this. Furthermore they have stopped replying to me after I requested the price for the parts I need to purchase even though my product is 2 weeks old and still has its 12 month warranty. Very disappointing will not be ordering from here again.”

Helpful Report

“I bought a scooter it come with a broken charger and then you send me another one out and it's had loads of scratches and marks all over it never again will I buy off this company”

Helpful Report

“Buying an electric scooter then seeing I could've bought a better version for cheaper on a different website, customer service gave me no price difference. When requesting for a return the item apparently it must be "returned unused and the same condition it arrived in" I've opened the box and used it for 5 minutes and noticed the speed is ridiculously slow and now I can't get my money back because I've briefly tried the item...”

Helpful Report

“I ordered a M365 Scooter for next day delivery however as far as im aware it has not yet arrived.... no big deal that the order is late however I've had no dispatch information or tracking information for my order..... and I have been trying to get in touch with the company since 9 am this morning with numerous phone calls, WhatsApp messages and emails! And I have nobody has got back to me. The level of customer care / correspondence for my order that I have received is unacceptable. I am still waiting to speak to somebody about my order and its 15.39.”

Helpful Report

“My scooter has broken after 4 times of riding it”

Helpful Report

“Non existent customer service! Quick and timely assistance with sales enquiry but unavailable for customer service enquiry. Product purchased faulty in less than 2 weeks and even with all the reassurances on their website about customer service, as mentioned earlier, it's non existent. It seems as if they've disappeared. When I call the customer service line, someone is literally disconnecting the call and my polite email asking for assistance was also ignored, even though they claim to respond within 24 hours. At this point, I'm genuinely feeling like this company is an elaborate scam. To disappear and become incommunicado like this is very worrying. PLEASE don't give yourself this heartache.”

Helpful Report

“Shocking company do not do business with these people they won’t look after you. Use an established shop not these frauds”

Helpful Report

“Poor quality. Poor customer service. Wouldn't use again. Wouldn't reccomend to anyone.”

Helpful Report

“So bad”

Helpful Report

Hi Kizhan, please email us on Info@OfficialHoverboard.co.uk elaborating on your review. We value every feedback in order to improve the quality of our customer care. Thank you.

Official Hoverboard is rated 4.8 based on 3,364 reviews