Official Hoverboard Reviews

Name: Official Hoverboard
Address: Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking, London
Rating: 4.80

4.8 Rating 3,477 Reviews

95 %

of reviewers recommend Official Hoverboard

4.8

Based on 3,477 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Official Hoverboard:

Official CE Certified Hoverboard (Swegway / Segway) Supplier. We Provide Nothing Less Than Perfect Products - "Excellence Is Our Benchmark". Wide Range Of Colours And Sizes To Choose From. Accessories Including Hoverkarts Are Available. Follow Us On Our Social Media Platforms For Latest Updates. 24/7 Customer Support

Visit Website

Phone:

02032897465

Email:

Info@OfficialHoverboard.co.uk

Location:

Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking
London
IG110BD

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Official Hoverboard 5 star review on 4th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 weeks ago still no parcel and I keep getting told tomorrow.”

Helpful Report

“I ordered a hoverboard and kart from official Hoverboard at a cost of £270. The kart and hoverboard were delivered by DPD in 2 seperate packages at different times on the same day. The kart was on my doorstep when I arrived home but not the hoverboard. I have a lovely picture fro. DPD of the hoverboard box on my front doorstep for all to see but unfortunately it was not there when I arrived home. I contacted Hoverboard Official who have advised that they cannot take the matter further and "Sorry for any inconvenience caused". Im sorry but this is more than an inconvenience this is a financial loss and I will be taking matters further.”

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“I am very sad that the product is very dirty and like used. I hope it can be brand new or at least it is clean enough. Fair to say, the customer service response is fast enough, wish the refund process is smooth too.”

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“Fraudulent site, stay away”

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“Do not use this company… I sent my faulty hoverboard back in January at a cost to myself. It’s now September and I have still not received a replacement or a refund, we have emailed numerous times and sent a letter. You can’t speak to anyone. I am shocked and very upset that my child is still without the Christmas present we brought for them. Terrible service!!!”

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“Customer service if you have an issue is lacking, had the hoverboard for 7 months and stopped charging, now have to send whole thing back and at my expense! As there is a warranty it should be covered for a replacement, this is the danger with buying online!”

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“We haven’t received the hoverboard and kart ordered for my daughters birthday. The parcel has gone back to shipit logistics ltd who have no phone number. Official hoverboard has no phone number “due to covid” 3 years on 🙄 I’ve emailed hoverboard multiple times and no response. I’m £300 down and no present for my daughters birthday. The customer service and the logistics company they use for delivery are shocking. do not buy from them!!!”

Helpful Report

“Terrible customer service, I have replied 3 times to an offer to purchase a replacement T-bar for a damaged part due to loose bolts. Received no response once the offer was made.”

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“We ordered two hoverboards with hoverkart attachments included and have nothing but problems, both with the hoverboards themselves and with their customer service. The hoverboards we purchased on the website stated a top speed of up to 15 KM/H but the device we received states it is only up to 12 KM/H. The website also stated that the minimum user weight was 30KG but the box we received clearly states a minimum user weight of 40KG on the side. The hoverboards will occasionally turn themselves off, leaving a child drifting with no way of controlling anything. As a result of this my son bumped into a kerb which bent the flimsy metal on his hoverkart in two. We have had hoverboards previously which were much more responsive that these. There is a noticable delay when leaning to the hoverboard actually responding which makes them very difficult to control. The battery on them barely lasts an hour despite being advertised as lasting up to 2 hours. Despite all these problems they are refusing to issue us with a refund, instead requesting that we return the devices so that they can inspect them.”

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“Hover board sent and it doesn’t work, have emailed you to arrange collections and refund and had no response. I very upset little boy on his 7th birthday”

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“No front wheel”

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“ABSOLUTELY AWFUL !!!!!! These are scammers and they don’t reply and then send fake goods !!!”

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“Take longer than 4 hours to charge last for a max of 20 mins do not do half the things said to do”

Helpful Report

“Poor customer service. Bought for sons Christmas. Only used a couple of times due to winter weather. 3rd use and it wouldn't hold its charge. Emailed thinking a replacement would be sent due to the fact it is an expensive and new item. Got told I had to video the fault which I did. Then got a mail to say precisely how I should package this myself and pay to return it to them so hoverboard could take a look at it. Whole process has been drawn out and my son has not been able to use. I do not see why I should have to pay to send back a faulty product. Ridiculous. This will now not be resolved for the upcoming Easter school break when my child should have been getting to utilise it.”

Helpful Report

“Bought 2 of the x10 hooverboard and kart bundle. This place has no contact number to reach them on. One of the hooverboard a does not work properly hold any charge etc. the customer service is not acceptable especially when this was a gift which one of children can now not use!”

Helpful Report

“Absolutely disgusting service, now going to trading standards , sent me a faulty unit for Xmas , now in March and they still refuse to sort it out . Won’t answer phones , won’t reply to emails , all they did was sent a repaired unit which was also still faulty , I have returned that again and they’re now ignoring me . So Iv nothing to show for my money . Avoid this company at all costs .”

Helpful Report

“Our Hoverboard paintwork immediately chipped on billing with screws scraping the paint. The battery does not stay charged and depletes within 20 minutes of use and now the safety strap for the Kart has snapped. We only purchased in December and my 7 year old daughter has only managed to use it a maximum of 5 times. An extremely disappointing purchase”

Helpful Report

“Absolutely terrible company, zero customer service, completely ignore any requests made for support. Don't believe all the good reviews, if you check they are all from the US, they don't export outside the UK so how on earth have people in the US had the utter displeasure of using them!? Currently going through small claims to gain a refund. Definitely do not use these people its a total scam, and waste of money!”

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“My son loves his hover board, however the charger broke after using it twice, and was told by customer service that he had broke it and there was no way it was a faulty charger. After a few back and forth emails they refused to replace the charger and basically said I was lying about the fault even tho I semt in pictures for proof that the joint had failed. I have managed to get a charger for it for less than half the price off amazon, and will not be buying from them again, The product I recommend, the Company I do not!!!”

Helpful Report

“listen to others below!! Faulty dangerous product and terrible customer service. The hoverkart is faulty and yet they still have asked me via email to try it again. I am now being forced to take further action against this company. Would never buy again and certainly wouldn't recommend anyone does.”

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Official Hoverboard is rated 4.8 based on 3,477 reviews