Official Hoverboard Reviews

Name: Official Hoverboard
Address: Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking, London
Rating: 4.79

4.8 Rating 3,486 Reviews

95 %

of reviewers recommend Official Hoverboard

4.8

Based on 3,486 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email

About Official Hoverboard:

Official CE Certified Hoverboard (Swegway / Segway) Supplier. We Provide Nothing Less Than Perfect Products - "Excellence Is Our Benchmark". Wide Range Of Colours And Sizes To Choose From. Accessories Including Hoverkarts Are Available. Follow Us On Our Social Media Platforms For Latest Updates. 24/7 Customer Support

Visit Website

Phone:

02032897465

Email:

Info@OfficialHoverboard.co.uk

Location:

Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking
London
IG110BD

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Official Hoverboard 5 star review on 4th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order on 26th December 2022, that was advertised to be delivered same day. One week after, order yet to be delivered. Requested for order cancellation was then made on the 28th of December and till date no refund has been made.”

Helpful Report

“The contact number on the website isn’t working…no way to contact the customer support 😤”

Helpful Report

“I purchased a Hoover board for my son for Christmas. The charger stopped working on the second charge. I tried several times to contact the supplier but had no reply. I decided to purchase another charger which I still have not received!!! Again I have tried to contact Hoverboard (supplier) and have still had no contact!! Shocking service!!!”

Helpful Report

“I ordered a hover board bundle for my daughter for Christmas after it was advertised that the hoverboard had a guaranteed delivery date of 22nd December. DPD made contact the following morning after I had ordered the item and said that the delivery would probably be after Christmas. Having contacted Official Hoverboard asking for a full refund so that I could go to a shop in time to buy a hover board for Christmas Day, I was emailed by customer services stating that the hoverboard would definitely arrive before Christmas and that they have a contract with DPD to guarantee delivery before Christmas. No hoverboard later, and zero contact from either DPD or official Hoverboard has left me completely infuriated. Why advertise a guaranteed delivery date that can’t be kept, especially when it is a child’s gift for Christmas ??The worst part is that there was enough time for me to recover the situation before Christmas Day if the cost of this item was refunded when I asked. I deeply regret using Official Hoverboard to purchase this Christmas gift.”

Helpful Report

“This review simply relates to the fact that it hasn't been delivered. The 1-2 working days should have seen it delivered by Thursday 22nd December. DPD are now indicating that this will not now be delivered until Wednesday 28th. This is a Christmas present that cannot be given on Christmas Day, disappointing a child. I will now try to get something else at short notice and I will return the item when it eventually gets to me. Disappointing service.”

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“Ordered 2 boards, one is fine, the other makes a terrible grinding noise, sent it back for a replacement and they just sent the same one back to me with the same fault. Would not deal with again”

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“Orderd hoverboard and kart bundle was delivered by DPD 2 days later ( great ) but only hoverboard has been delivered NO KART. No contact number to get through to speak to someone.”

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“Have ordered a Hoverboard on the 11th November have not recived it yet on the 17th of December?”

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“I placed an order for 2 hoverboards and karts in August. They have not fulfilled the order. 15 weeks and they still have not refunded the £398 paid. This is a company I would avoid at all costs.”

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“I ordered 2 weeks ago still no parcel and I keep getting told tomorrow.”

Helpful Report

“I ordered a hoverboard and kart from official Hoverboard at a cost of £270. The kart and hoverboard were delivered by DPD in 2 seperate packages at different times on the same day. The kart was on my doorstep when I arrived home but not the hoverboard. I have a lovely picture fro. DPD of the hoverboard box on my front doorstep for all to see but unfortunately it was not there when I arrived home. I contacted Hoverboard Official who have advised that they cannot take the matter further and "Sorry for any inconvenience caused". Im sorry but this is more than an inconvenience this is a financial loss and I will be taking matters further.”

Helpful Report

“I am very sad that the product is very dirty and like used. I hope it can be brand new or at least it is clean enough. Fair to say, the customer service response is fast enough, wish the refund process is smooth too.”

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“Fraudulent site, stay away”

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“Do not use this company… I sent my faulty hoverboard back in January at a cost to myself. It’s now September and I have still not received a replacement or a refund, we have emailed numerous times and sent a letter. You can’t speak to anyone. I am shocked and very upset that my child is still without the Christmas present we brought for them. Terrible service!!!”

Helpful Report

“Customer service if you have an issue is lacking, had the hoverboard for 7 months and stopped charging, now have to send whole thing back and at my expense! As there is a warranty it should be covered for a replacement, this is the danger with buying online!”

Helpful Report

“We haven’t received the hoverboard and kart ordered for my daughters birthday. The parcel has gone back to shipit logistics ltd who have no phone number. Official hoverboard has no phone number “due to covid” 3 years on 🙄 I’ve emailed hoverboard multiple times and no response. I’m £300 down and no present for my daughters birthday. The customer service and the logistics company they use for delivery are shocking. do not buy from them!!!”

Helpful Report

“Terrible customer service, I have replied 3 times to an offer to purchase a replacement T-bar for a damaged part due to loose bolts. Received no response once the offer was made.”

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“We ordered two hoverboards with hoverkart attachments included and have nothing but problems, both with the hoverboards themselves and with their customer service. The hoverboards we purchased on the website stated a top speed of up to 15 KM/H but the device we received states it is only up to 12 KM/H. The website also stated that the minimum user weight was 30KG but the box we received clearly states a minimum user weight of 40KG on the side. The hoverboards will occasionally turn themselves off, leaving a child drifting with no way of controlling anything. As a result of this my son bumped into a kerb which bent the flimsy metal on his hoverkart in two. We have had hoverboards previously which were much more responsive that these. There is a noticable delay when leaning to the hoverboard actually responding which makes them very difficult to control. The battery on them barely lasts an hour despite being advertised as lasting up to 2 hours. Despite all these problems they are refusing to issue us with a refund, instead requesting that we return the devices so that they can inspect them.”

Helpful Report

“Hover board sent and it doesn’t work, have emailed you to arrange collections and refund and had no response. I very upset little boy on his 7th birthday”

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“No front wheel”

Helpful Report

Official Hoverboard is rated 4.8 based on 3,486 reviews