Thank you for your review. I can see that the products you ordered are on a 10-15 working day lead time and this is clearly stated on the product page, and the delivery page. If you would like to cancel the order, then please let us know and we can do this for you without having to raise a dispute with PayPal
“The Workwise Filing Cabinet has runners a non-standard distance apart (37 cm) and I still cannot find suspension files that fit. Also the runners do not go to the back of the cabinet so the capacity is smaller than I thought.”
Thank you for your review and I am sorry to hear you are having difficulty with the item. If you could send us some images showing the issues you are having we can advise how to resolve this for you. Please send to our customer service email that will be found on your order confirmation email.
“Alaskan grey oak cupboard is great, the only problem was it was delivered ‘kerb side’!! Needed for ground floor private home, so had to be put under carport until DIY man came. If it could be delivered to home/office ground floor it would be perfect”
Thank you for your review. Regarding the delivery, we do offer a few delivery options including room of choice and installation. These can be selected during the check out process, where the costs and lead time are also calculated.
“We were certainly very pleased with the quality of the filing cabinets. There was a problem with the communication regarding the delivery. The box of the second cabinet had many holes, dents in it but fortunately the cabinet inside had not been damaged at all. Thank you for a very good product”
“I really thought the service for ordering was excellent. The reason I have given an average rate is because i cannot fit in my foolscap box files that have a sturdy top and bottom to keep in better condition to ones without this. If the unit could be just that little bit higher to accommadate these would have got an excellent. i ordered online so did not chat with anyone but emails were sent on order and the progress, which was no problem”
Thank you for your review and the positive comments regarding the ordering process and the overall communication you received. In terms of the product, we do offer products that can accommodate foolscap box files, so please let us know if you still have a requirement for these.
“The office chair we ordered is exactly what we wanted.
The delivery was from a 3rd party ( assume directory from the maker ) so wasn't sure about the delivery for a moment. The packaging was damaged but the chair was fine.”
“First class from start to finish. We were let down by a major online catalogue and needed four cabinets delivering to us Next Day.
And at midday the next day, the goods arrived to our Erith depot.
Fabulous quality, easy assemble.”
“Ordered 2 black office desks. The smaller of the too arrived with a damaged top due to the delivery driver not taking care of it. The replacement arrived today and it's perfect thank you. Can't fault the customer service at all.
The desks are really well made and will last a long time 🙂.”
