“Zaneta was excellent and sorted out any problems efficiently and kept me in the loop at all times. Delivery was also seamless and would totally recomend them”
“My experience with OfficeSupermarket has been nothing short of infuriating. They sent me a faulty chair, which I only discovered after assembling it a few days post-delivery. When I reached out to their support team to explain that I didn’t have the time or energy to disassemble and repackage the chair for return, I expected a degree of understanding and assistance. Instead, I was met with complete rigidity and a blatant disregard for my situation. They robotically insisted on their terms and conditions, demanding that I repack the chair as it was, regardless of the inconvenience to me.
I asked for a simple replacement or refund, but the advisor, Zanteta, displayed an appalling lack of empathy and professionalism, outright ignoring my requests. It’s as if customer satisfaction is the least of their concerns. This was my first purchase from OfficeSupermarket, and it has left me full of regret. It’s outrageous that I am being penalized for receiving a defective product that wasn’t my fault in the first place.
I will never shop with them again, and I strongly urge others to avoid this platform. Save yourself the stress and disappointment! Order number: OSM37283”
Thank you for your review and I am sorry to hear of your experience. Having looked into this, I can see that we offered to replace the chair, however our couriers would not collect any items that are not boxed. However, you could use the box that the new chair arrives in, to place the faulty chair in. We could then arrange collection. It appears that you did not respond to our offer to send out a replacement chair. Please let us know if you would still like a replacement, and we can get this delivered next working day.
Thank you for your review. I can see that you have commented V v good service, however you have only given 1 stars. Please could you edit and update either the comments or the star rating. Many thanks
“I purchased a faux-leather club chair,it arrived promptly within 72 hours at a sensible time of day.
It is just what we imagined it to be,it is made of very good quality material and very sturdy.
Well done Office Supermarket!”
“The furniture looks great and appears to be very sturdy. The furniture was flat packed but I paid for the installation service and that was money well spent. The 2 delivery guys were very polite and constructed the cupboards very efficiently, removing all packaging when they left.”
“Excellent service; I used the option of having the furniture assembled for me and the delivery men were lovely and polite, on time, communicated well and were efficient. The furniture is good quality, and looks lovely in a home office environment.”
