NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.94

4.9 Rating 16,069 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 16,069 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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NorthernRunner.com 5 star review on 21st August 2026

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service from Northern Runner. My size was out of stock. They let me know when they were back in stock after I emailed. The trainers arrived 48hrs after ordering. This is the second time I've ordered from them and won't be the last.”

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Posted 3 months ago

“Excellent range of running shoes at very competitive prices. Great service and delivery.”

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Posted 3 months ago

“Good delivery and very swift refund on returned size. Best trainers I've ever found for my wide feet. Brilliant”

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Posted 3 months ago

“First time ordering from this company and I'm delighted with the service, which was quick and trouble free 😀”

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Posted 3 months ago

“Swift, efficent service. Well packed A1 product. Thank you.”

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Posted 3 months ago

“Delivery was incredibly quick. Brilliant service.”

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Posted 3 months ago

“Fantastic service. Good price. Dispatched very quickly and, after a tiny glitch with the courier, were with me pretty much the next day. Hokas a perfect fit, very comfortable and support my feet well. Very happy with Northern Runner - recommended supplier. I will be using them again.Thank you.”

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Posted 3 months ago

“Good price, prompt delivery. Item as described.”

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Posted 3 months ago

“Easy to order and item arrived within 2 days of being sent out so fine.”

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Posted 3 months ago

“Excellent shoes . Have previously served me well go”

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Posted 3 months ago

“Originally, I went into the shop in Newcastle. The customer service there is excellent. Unfortunately, they didn't have the model I wanted in the shop. So I looked on their website when I got home and ordered them. They arrived quickly, and the price was better than elsewhere.”

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Posted 3 months ago

“No problem with Northern Runner.... Just very disappointed with the item. Bought these to give me comfort on the coast to coast walk. Meant to be for wide feet, wide toe box, all day comfort..... But they were not right for my feet. Ended up with blisters on toes and inner heel.... The width was hurting as I was walking and made me walk backward which led to quad spasms.. Couldn't finish the Coast to Coast... Had to be picked up. So disappointed. The trails will wait.. You just don't know until you try out the shoes and sadly these didnt work for my feet.”

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Posted 3 months ago

“I ordered a pair of Olympus 6 Altra trail shoes. Northern Runner where cheaper than some well known sites for this pair of shoes. The postage was faster than the said days given and free which is always a bonus.”

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Posted 3 months ago

“Very quick delivery!”

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Posted 3 months ago

“Great product. Arrived quickly.”

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Posted 3 months ago

“Found the Altra shoes I was looking for at NorthernRunner at a good price. Great service and prompt delivery. Good customer interaction too.”

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Posted 3 months ago

“Very pleased with my trainers. I ordered the Hoka Clifton 10 which are extremely comfortable and accomodate my orthotics under the innersole, without issue. I need to wear well fitting footwear due to MSK (muscuoskeletal) issues, so I'll be ordering more pairs when the new seasonal colours are released. Highly reccomend.”

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Posted 3 months ago

“Brilliant! Next day delivery was simply amazing.Hoka Clifton 10 were a present for my daughter who has just started running. A great product from a wonderful independent company. Incidentally you were recommended to me by two friends, who were advised by you on the most suitable product. Although I didn’t need to use them, your T&Cs were extremely generous!”

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Posted 3 months ago

“Everything as expected. Quick, professional service.”

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Posted 3 months ago

“A very quick despatch of a quality product. The Brooks Cascadia 19 wide fit is one of the most comfortable running shoes I have had to date.”

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Posted 3 months ago

NorthernRunner.com is rated 4.9 based on 16,069 reviews