NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.94

4.9 Rating 15,170 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 15,170 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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NorthernRunner.com 5 star review on 1st February 2026

Jennifer Harding-Kirk

175

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. My order arrived quickly and fitted perfectly.”

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Posted 1 year ago

“Really good service, my partner is very pleased with the trainers!”

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Posted 1 year ago

“1st Class knowledgeable and informative Customer Service”

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Posted 1 year ago

“Solid service - one of my first items had a minor fault, sent it back, new one came very quickly. I'd definitely use NR again.”

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Posted 1 year ago

“These guys are why I love buying from independents, a full range of gear and a straight forward, efficient and timely customer experience. Totally recommend them and I will happily spend my money here in the future.”

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Posted 1 year ago

“Recently purchased a pair of running shorts. Quick delivery. Unfortunately the shorts were a size too small so had to return them, again quick response from Northern Runners and full refund issued promptly. Regular replies and updates. Would definitely use again and recommend to others.”

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Posted 1 year ago

“Always good service and very prompt - thank you”

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Posted 1 year ago

“Trainers arrived on time, did not need to contact the seller. Good service.”

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Posted 1 year ago

“Got the shoes I wanted at a bargain price. Quick delivery.”

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Posted 1 year ago

“Everything was smooth and easy. The running shoes arrived quickly and I am very happy with them. It is great to find a stockist of Topo shoes as they are the only ones I find comfortable to run in.”

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Posted 1 year ago

“Ordered the wrong size trail shoe. NorthernRunner were very quick at providing me with a new pair and were very effiecient in delivery. Will use again and competiive prices.”

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Posted 1 year ago

“Speedy and well organised system of ordering, delivery and return. I had to return trainers and request bigger size. My enquiry was responded to quickly and new shoes received within 2 days. I would use Northern Runner in future for running gear”

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Posted 1 year ago

“Great runners! Really comfortable, look good. Hope they’re going to get my feet smoothly round my upcoming trip to New York!”

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Posted 1 year ago

“Always go over and above resulting in a top quality service.”

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Posted 1 year ago

“Had a good experience with NorthernRunner. Good price, easy online retail interface, delivered quickly.”

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Posted 1 year ago

“3rd order from northern runner always a good price and fast delivery through Royal Mail . Will use again”

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Posted 1 year ago

“Very happy with recent purchases. Arrived quicker than expected.”

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Posted 1 year ago

“Very helpful shop. I tried on lots of different trainers on the treadmill in order to choose the correct ones. I had recently had complex hip surgery (my 6th surgery on same hip) and this was very important. We found some trainers that suited me and I liked but I preferred a different colour. They then put in hand ordering the ones I wanted and they were delivered to my home the next day. Great customer service. Thank you.”

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Posted 1 year ago

“Always a pleasure to deal with these people”

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Posted 1 year ago

“Really good service and shoes are just as expected”

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Posted 1 year ago

NorthernRunner.com is rated 4.9 based on 15,170 reviews