NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.94

4.9 Rating 16,076 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 16,076 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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NorthernRunner.com 5 star review on 21st August 2026

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptional service, quick delivery. And quick refund when I sent some trainers back. Wouldn’t hesitate to use this company again.”

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Posted 4 months ago

“Great quick service, no hassles when I had to return a product (trying out a new model trainer). Informative reviews. Highly recommended.”

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Posted 4 months ago

“Got some great running shoes at a great price. Packaged well and received on time.”

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Posted 4 months ago

“I’ve ordered Altra trainers several times from Northern Runner and always been impressed by their prompt service and ease of contact. Excellent company!”

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Posted 4 months ago

“Excellent, goods arrived super quickly and are just as expected, thank you.”

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Posted 4 months ago

“I think this is third time I’ve used this company. Always Vvery competitively priced and great service. Very happy.”

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Posted 4 months ago

“Great service. Swift free delivery. Shoes weren't quite right for my feet so popped in store which was convenient for me as was during the easter hols for a no fuss return and got some good advice for my next pair! :)”

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Posted 4 months ago

“Delivery was swift and painless service was great! A very easy purchase I would difinatelly us this online store again. Many thanks”

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Posted 4 months ago

“Sent me a wide fitting in error for order No.WEB314740 , so I sent an email on the 1st April requesting they cover the cost of return postage as it was their error after all. Yet to receive a reply as of today the 10th April. They don't answer their phones, but I left two voice messages where their messaging service advises it's better to send an email, rather than leave a phone message, as they'll aim to get back in 24hours!!! Yeah right. I think its better I don't ever deal with them again after this. Leave it to you to decide whether you should. You've been warned!!!”

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Posted 4 months ago

“Everything was spot on”

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Posted 4 months ago

“Good service! Good Shoes! Good delivery!”

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Posted 4 months ago

“It was time to purchase a new pair of Brooks Addiction 2 Walkers. I did a search and Northern Runner’s came up as as the cheapest option. Experiences elsewhere before made a bit nervous of just clicking but visiting the site it was clear that this was a proper business. The system worked faultlessly and the shoes came very slickly and were perfect, brand new shoes. So this is a five star purchase: best price in the market; faultless service and and great quality shoes.”

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Posted 4 months ago

“Quick delivery and product is great”

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Posted 4 months ago

“An excellent selection of running gear and at very good prices. My order came quickly. Overall, very satisfied customer.”

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Posted 4 months ago

“Easy to order and delivery was efficient and quick. Good communication. I found my trainers and they were reduced which was brilliant. Great service.”

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Posted 4 months ago

“Great shoes and arrived exactly when told they would”

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Posted 4 months ago

“They have a great choice of trainers that were specific to my individual need - I needed extra wide fitting shoes that proved tricky to source elsewhere. Not only did Northern Runner have them in stock, they also had them at a fantastic price!”

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Posted 4 months ago

“II brought a pair of Topo running shoes from NorthernRunner - I had never heard of them before but after looking on line - and Im somewhat surprised typing with Co Pilot on laptop which recommended this type of shoe - I contacted NorthernRunner and was very impressed with their quick responses via email. Once ordering I was also extremely impressed how quickly my new running shoes arrived and absolutely love them. Just got to wait for a foot injury to sort itself out but they are extremely comfortable. Would I recommend NorthernRunner - of course I would with hesitation :)”

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Posted 4 months ago

“Great value trainers delivered earlier than expected. All round great experience. Thank you!”

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Posted 4 months ago

“Very pleased with the service from NorthernRunner, found what I wanted at a good price and the items arrived quickly, would be very happy to use them again”

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Posted 4 months ago

NorthernRunner.com is rated 4.9 based on 16,076 reviews