NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.94

4.9 Rating 15,162 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 15,162 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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NorthernRunner.com 5 star review on 1st February 2026

Jennifer Harding-Kirk

175

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As usual first class service. Easy ordering online and next day delivery is necessary (extra). Accurate despatch”

Helpful Report

Posted 1 year ago

“great service”

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Posted 1 year ago

“Great service, friendly staff!”

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Posted 1 year ago

“Friendly helpful staff and great service. Highly recommended.”

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Posted 1 year ago

“Bought my previous running shoes from NorthernRunner and found the time and advice they gave (despite being 300miles away) was spot on. Lovely people who care about and are so knowldgeable around what they sell. So natural to return to them again, and their speed of turnaround to send out online purchases is brilliant too. And when I ordered the wrong size and sent it back - no fuss - which is just what you need. Anyway - can't recommend any higher.”

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Posted 1 year ago

“Tip top service, thanks. It’s often too rare to find the exact model, in the exact size - actually available in stock 👍🏼 Thanks”

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Posted 1 year ago

“Good competitive prices with excellent service and prompt delivery. Definitely would buy from Northern Runner again.”

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Posted 1 year ago

“Unfortunately the shoes I ordered turned out to be too narrow to accommodate my foot condition. I returned them as per the order instructions and was refunded the next day. Excellent service.”

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Posted 1 year ago

“Quick delivery, great communication, item arrived in good condition. I like that they have some brands that aren't available everywhere. I'll definitely use them again.”

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Posted 1 year ago

“Life Nightrunner Hi Viz jacket Dispatched quickly and arrived on time. I purchased a size large and it fits perfectly with just a little room to allow some air flow. I have a 42 inch chest. Can’t comment on the waterproof qualities as it hasn’t rained since I purchased the jacket”

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Posted 1 year ago

“Great company! My order of new trainers arrived really quickly, very happy to be out running with them!”

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Posted 1 year ago

“Speedy and easy delivery! Thank you so much x”

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Posted 1 year ago

“Items arrived on time, and reasonably priced. Would recommend ordering from northernrunner.”

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Posted 1 year ago

“Great deal on an awesome pair of shoes, order was accurate, arrived as expected in pristine brand new condition, tracking and order updates all decent, no issues at all, happy days.”

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Posted 1 year ago

“All good. Good value too”

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Posted 1 year ago

“Excellent choice and service”

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Posted 1 year ago

“Great service. Love my new Hoka trainers”

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Posted 1 year ago

“Quick, efficient service”

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Posted 1 year ago

“Brilliant service and shoes arrived so quickly! Thank you!”

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Posted 1 year ago

“What a fantastic company. Show ordered no longer available made contact immediately to offer alternative at same price. What great customer service as a fitness professional this means so much”

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Posted 1 year ago

NorthernRunner.com is rated 4.9 based on 15,162 reviews