NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.94

4.9 Rating 15,167 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 15,167 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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NorthernRunner.com 5 star review on 1st February 2026

Jennifer Harding-Kirk

175

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant customer service and swift delivery”

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Posted 1 year ago

“Outstanding service with clear information and updates and very quick delivery”

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Posted 1 year ago

“Great service, item despatched quickly, would definitely recommend and use again. Thanks!”

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Posted 1 year ago

“I recently ordered a pair of HOKA shoes. Everythign was great from the ordering process to delivery. Good communication and packaging was also secure. A nice company from whom to buy your favorite items.”

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Posted 1 year ago

“Great service, quick delivery and no quibble return and refund for unwanted items.”

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Posted 1 year ago

“My order was delivered very quickly and no issues with the service provided or the product I received”

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Posted 1 year ago

“The item was delivered on time. NorthernRunnder had the best price on the market.”

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Posted 1 year ago

“As always, great pre-order advice and swift delivery. Service that you can rely on. I can highly recommend the VJ Exters which was my latest purchase.”

NorthernRunner.com 5 star review on 14th October 2024

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Posted 1 year ago

“My order was processed and dispatched promptly.”

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Posted 1 year ago

“Ordered a pair of Hoka Speedgoat 5s for XC. Arrived promptly and fitted perfectly. Thanks NorthernRunner!”

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Posted 1 year ago

“Had to exchange some shoes that were too big and the replacement pair was sent really promptly. I also got a personalised email to say they were on their way which was really nice. Excellent customer service and attention to detail, and would definitely recommend!”

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Posted 1 year ago

“Great price and prompt delivery. Will certainly order from Northern Runner again.”

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Posted 1 year ago

“Item arrived quickly, no issues.”

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Posted 1 year ago

“To be honest, I'd never heard of "Northern Runner" until the name and site came up when searching for a pair of HOKA Skyward X running shoes that were completely sold out everywhere, including with HOKA. After a quick Trustpilot check, which highly rated "Northern Runner', I decided to take the chance and give them a go. I was not disappointed. From the moment I made my purchase and paid for the order, the service and communication from Northern Runner was nothing less than excellent, timely and highly polished. The first thing I got, was a very professional "order acknowledgment' from Northern Runner in the form of an email detailing, in a statement fashion, everything about my order, plus all that I needed to know about Northern Runner and their Order process. The next communication I received was a "Your order is on its way" email, which again was highly detailed and easy to understand, plus provided a tracking link for the order. So far, an excellent service. And just to add to the excellent experience, having paid slightly extra for an express delivery, the shoes actually turned up a day earlier than expected and having done so, were brand new and immaculate, as per the attached picture. I have to say, for a "small, local" independent business, as I think Northern Runner" are, their product, customer service, delivery and process architecture, is absolutely excellent and second to none. It takes a lot of thought, process and hard work, to make something look and "feel" that easy, and Northern Runner are certainly right up there with anyone of whom I've made a high value product purchase from. I would highly recommend Nothern Runner and will certainly be coming back to them as a first option when looking to buy any more sporting material. Absolutely excellent product and service. Thank you.”

NorthernRunner.com 5 star review on 13th October 2024

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Posted 1 year ago

“Ordered one day and delivered next, no issues, actually advertised which they have on stock which is great.”

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Posted 1 year ago

“I have made multiple purchases from Northern Runner, and will happily make more. Excellent choice, easy to use Website, very speedy delivery and, of course, great prices 😀”

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Posted 1 year ago

“Much better price than the big websites but delivered just as quickly. Would definitely use again.”

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Posted 1 year ago

“Quick delivery. High quality shoes. I’m very happy with the service and would recommend it to others”

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Posted 1 year ago

“Always buy my shoes from NR! Speedy delivery and always accommodating if I have rang to ask questions!”

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Posted 1 year ago

“Delivered promptly”

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Posted 1 year ago

NorthernRunner.com is rated 4.9 based on 15,167 reviews