NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.93

4.9 Rating 15,616 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 15,616 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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NorthernRunner.com 5 star review on 1st February 2026

Jennifer Harding-Kirk

175

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really helpful team when asking questions by email. Not always obvious how a shoe might fit (I have a high instep) but the team are really knowledgeable and give you plenty of options. I didn't opt for the recommendation they made, however, it did give me a few other options to consider. They always keep you informed when your shoes are out for delivery and I was very pleased with the Ultraventure 4 Womens Trail Running Shoes (Purple/Dark Teal) I recently received. I can't buy this brand easily on the High Street and they were recommended by my podiatrist so I've been glad to have found Northern Runner for shoes. This is the second pair I've bought from them and I'm very happy with their service.”

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Posted 1 year ago

“Quick delivery, excellent service and the staff are always super friendly and helpful”

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Posted 1 year ago

“Shoes arrived quickly, no issues.”

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Posted 1 year ago

“Cheaper than other places Quick delivery Have used these guys for over 10 years - they’re great.”

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Posted 1 year ago

“Arrived promptly, great price, fab trainers”

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Posted 1 year ago

“I have ordered several items in the past from Northern Runner and I have always had great service. They also offer great advice if you are unsure about a certain product. Never been disappointed.”

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Posted 1 year ago

“Have been my ‘go to’ for running shoes for quite a while now, namely because they usually have my preferred brand (Altra) in stock and are prompt to dispatch them (always useful when I’ve left it a little too long to replace my old ones in advance of a race I’ve entered!). Also very good in exchanges when I’ve decided to try a different style and subsequently discover after trying them on that I should have stuck with my tried and trusted one!”

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Posted 1 year ago

“Great little store. Good products, comms and delivery.”

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Posted 1 year ago

“Was not aware of the company before I ordered. Checked reviews and majority positive. Very good price for goods purchased. They arrived ahead of schedule and were well packed. Good order”

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Posted 1 year ago

“Excellent service. Promptly sent out and great pair of Brooks runners.”

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Posted 1 year ago

“Had what I needed, ordering was easy and delivery was fast. Shoes were exactly what I wanted at a great price and they arrived on time. Can’t ask for better than that.”

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Posted 1 year ago

“Absolutely perfect. Goof value on Altra runners. Fast delivery.”

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Posted 1 year ago

“Love the shoes.”

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Posted 1 year ago

“Great service and quick delivery”

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Posted 1 year ago

“Excellent service. My go to company for trainers.”

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Posted 1 year ago

“good stock options and quick delivery”

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Posted 1 year ago

“Northern Runner were excellent as usual. I can always rely on them for fast FREE delivery with their products at very good prices. I would definitely recommend them and much prefer using this small independent running specialist.”

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Posted 1 year ago

“Arrived quickly, keeping me dry running in wet Welsh meadows so far!”

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Posted 1 year ago

“Very speedy delivery. Would definitly use this company again.”

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Posted 1 year ago

“Fantastic service and top level communication!”

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Posted 1 year ago

NorthernRunner.com is rated 4.9 based on 15,616 reviews