NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.94

4.9 Rating 15,560 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 15,560 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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NorthernRunner.com 5 star review on 13th June 2026

178

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent choice, great price and fast delivery! Win win!!”

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Posted 2 years ago

“Great customer service. Ordered online after speaking on the phone. Will be buying again once my size back in stock.”

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Posted 2 years ago

“First time using NR and will definitely use again. Ordered online and took careful notice of their returns policy just in case the Scott Palini trainers were not the same fit as my existing pair. Unfortunately they were too tight on the width. Returned as per the clear instructions. Confirmation email received two days later that they had arrived. Approx a week later the credit appeared on my credit card statement. Excellent service and communication from placing the order to handling the return. Top marks.”

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Posted 2 years ago

“Good service Good shoes. Will definitely use them again.”

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Posted 2 years ago

“First time order from Northern Runner, had the (unusual) sizing I needed at a good price and delivery was incredibly quick. Will be using again in future”

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Posted 2 years ago

“Quick and efficient response thankyou.”

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Posted 2 years ago

“Brooks Beast 23s were offered at the most competetive price with free delivery that took just a couple of days. Great service.”

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Posted 2 years ago

“I was struggling to get an item locally so went online. Great product range and fantastic speed of delivery. Much appreciated.”

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Posted 2 years ago

“Ordered a pair of Brooks Hyperion GTS which were a lot better value than at other retailers. Goods expected within 5 days but received e mails regularly updating and they arrived within 2 days. Very good service.”

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Posted 2 years ago

“Excellent Service,receive my trainers promptly would recommend Northern Runner”

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Posted 2 years ago

“Ordered an OMM 25l Classic rucksack - good price, plus ordering and delivery smooth and easy”

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Posted 2 years ago

“Perfect recommendations. Great service and fast delivery.”

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Posted 2 years ago

“Thank you for my Brooks running shoes. They arrived quickly and were very affordable. Unfortunately, due to a recent groin strain caused by a martial arts injury, I have been unable to road test them yet, but rest assured, I should be doing this this coming weekend.”

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Posted 2 years ago

“Bought Hoka Bondi 8 as I damaged my back halfway through CRUK 62 miles challenge. A good price and very quickly dispatched, they arrived more quickly than anticipated! Bounced my way through last week. Will buy from here again.”

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Posted 2 years ago

“Very good”

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Posted 2 years ago

“I ordered a pair of Hoka Mach 5s. I was kept informed of the delivery status throughout and they arrived within a couple of days. I also received a loyalty reward. I've placed several orders with NorthernRunner and have always been impressed with their service.”

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Posted 2 years ago

“Speedy and good value!”

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Posted 2 years ago

“Great price and speedy dispatch.”

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Posted 2 years ago

“Really helpful with info on exact shoes sizes (measuring insole lengths so I could compare with shoes I currently have.) Really helpful reserving a pair of shoes when there was only one pair left in stock(as I was waiting on a different pair to be released before competing my purchase.) Really good comms regarding arrival of stock. Really swift fulfilment with the shoes dispatched on a next day delivery. I really appreciated the level of service provided by the staff at Northern Runner. Having used them several times previously, also had a bit of credit to redeem too through their rewards scheme.”

NorthernRunner.com 5 star review on 1st April 2024

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Posted 2 years ago

“Bought a few pairs as I wasn't sure about the fit, very easy to return unwanted pairs”

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Posted 2 years ago

NorthernRunner.com is rated 4.9 based on 15,560 reviews