NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.93

4.9 Rating 15,553 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 15,553 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

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NorthernRunner.com 5 star review on 13th June 2026

178

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick turnaround and good communication with the shop. Will use again.”

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Posted 2 years ago

“Simple to use, great value for money and fast delivery”

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Posted 2 years ago

“Im only an occasional buyer but have been treated really well with advice promptly given. Delivery is extremely quick. A great personal service”

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Posted 2 years ago

“Order receieved extremely promptly and good communication at all stages - highly recommended!”

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Posted 2 years ago

“Always rapid delivery and excellent support when required.”

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Posted 2 years ago

“Great running shoes, great seller, thanks”

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Posted 2 years ago

“Ordered Hoka trainers. An excellent service and received item extremely promptly.”

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Posted 2 years ago

“Excellent swift service. Great running shoes”

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Posted 2 years ago

“I had been recommended by my podiatrist to try a couple of pairs of trainers following a foot fracture and tear of one of my foot tendons. I purchased 3 different types of shoe from Northern Runner. However, each were not suitable for different reasons. I returned them in person to their store in Newcastle. I was refunded immediately and in addition to this, the guy I spoke to (I forget his name) looked at my feet and within 10 seconds was able to tell me what size and type of shoe would be ideal. I tried them on and he wasn’t wrong. The most comfortable fitting shoe I’ve ever had and I feel no pain when walking in them (unlike other footwear I own). It surprised me the guy found a shoe first time as I have such high arches and wide feet. I usually search for hours to find a decent shoe. The one I tried on was so good I’ve purchased an additional 2 pairs as Brooks don’t make them anymore. A massive thanks to the guy in there. Great customer service. I’ll not buy my shoes from anywhere else now!”

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Posted 2 years ago

“Really fast delivery and really fast Hokas that fit perfectly, great!”

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Posted 2 years ago

“Arrived promptly.”

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Posted 2 years ago

“Quick delivery, good communication, prompt customer service. Will definitely use again.”

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Posted 2 years ago

“Great service. Very quick delivery. Unfortunately the shoes did not fit but easy return process.”

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Posted 2 years ago

“Excellent choice, great price and fast delivery! Win win!!”

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Posted 2 years ago

“Great customer service. Ordered online after speaking on the phone. Will be buying again once my size back in stock.”

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Posted 2 years ago

“First time using NR and will definitely use again. Ordered online and took careful notice of their returns policy just in case the Scott Palini trainers were not the same fit as my existing pair. Unfortunately they were too tight on the width. Returned as per the clear instructions. Confirmation email received two days later that they had arrived. Approx a week later the credit appeared on my credit card statement. Excellent service and communication from placing the order to handling the return. Top marks.”

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Posted 2 years ago

“Good service Good shoes. Will definitely use them again.”

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Posted 2 years ago

“First time order from Northern Runner, had the (unusual) sizing I needed at a good price and delivery was incredibly quick. Will be using again in future”

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Posted 2 years ago

“Quick and efficient response thankyou.”

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Posted 2 years ago

“Brooks Beast 23s were offered at the most competetive price with free delivery that took just a couple of days. Great service.”

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Posted 2 years ago

NorthernRunner.com is rated 4.9 based on 15,553 reviews