NorthernRunner.com Reviews

Name: NorthernRunner.com
Address: 52 Low Friar Street, Newcastle Upon Tyne
Rating: 4.94

4.9 Rating 16,116 Reviews

99 %

of reviewers recommend NorthernRunner.com

4.9

Based on 16,116 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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NorthernRunner.com 5 star review on 21st August 2026

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Delivery quick and very competitive price. Thank you”

Helpful Report

Posted 6 months ago

“I needed to return a pair of shoes that unfortunately were too narrow for me and phoned the office for advice on a suitable alternative. The gentleman I spoke to was very knowledgeable and took the time to recommend an alternative wide fitting shoe, which I am pleased to say arrived within 48 hours and are a perfect fit.”

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Posted 6 months ago

“Great service, order arrived quickly and items as expected. Good quality brands at good prices.”

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Posted 6 months ago

“they are perfect for what I needed so easy to order and was delivered with in a couple of days”

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Posted 6 months ago

“Great company to purchase running shoes and kit from”

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Posted 6 months ago

“Both pairs of running shoes arrived early and safely. Fantastic service 👍”

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Posted 6 months ago

“Have bought three pairs of shoes, online, from NorthernRunner now. The website is easy to use and they always arrive when they say. Great service, thank you.”

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Posted 6 months ago

“Well done guys”

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Posted 6 months ago

“Great service as always! My go to site for running gear.”

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Posted 6 months ago

“Easy ordering, great communication and very speedy delivery with good updates. Highly recommend and would definitely order from again.”

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Posted 6 months ago

“I recently bought two pairs of running shoes from Northern Runner. Ordering was simple and the shoes arrived sooner than expected. I had to return one pair as they were too small. As soon as they were delivered I received an email stating that I had been refunded for the returned shoes - no quibble. Excellent service all round.”

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Posted 6 months ago

“I bought a pair of Inov8 shoes from Northern runner. They were a tad too small so I returned them for a replacement. The communication was superb and the delivery really quick. Additionally, the shoes were really good value. So, overall, I am very pleased and would strongly recommend this company.”

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Posted 6 months ago

“Very quick and efficient delivery and great value for money”

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Posted 6 months ago

“Thank you for a fast and easy stress free purchase”

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Posted 6 months ago

“Sadly I had to send the shoes back as the rocker is too strong (why has everything got rockers now?) Northern Runner however, are very good. Small, friendly, knowledgeable, non corporate. If they do feel able to help me walk my shoes need to be: Neutral Lowish drop - 8mm or less No strong rocker Not too flexible Wide ish (the ones I returned are a little too wide) If this sounds desperate, it's because it is. But I know Northern Runner are full of knowledge about their subject and I live in hope. In the meantime, if you need shoes, this is where you should go.”

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Posted 6 months ago

“First impressions matter. My first online order with Northern Runner in Feb 2026. I'm pretty sure that it is the fastest dispatched & delivered online order I've ever received on normal/standard postage. On top of this, the price was the best online. I wish I had used them above all others years ago. Impressive all round.”

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Posted 6 months ago

“Ordered twice now and excellent”

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Posted 6 months ago

“Product was exactly as described. Reviews and descriptions helped me decide on right product. Shopped with NorthernRunner for years and never been disappointed.”

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Posted 6 months ago

“Great store, will use again once I have worn these trainers out.”

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Posted 6 months ago

“As previously, good quality products exactly as advertised arrived in good time. What’s not to love? Thank you Northern Runner for consistently good service.”

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Posted 6 months ago

NorthernRunner.com is rated 4.9 based on 16,116 reviews