Panda London Reviews

Name: Panda London
Rating: 4.84

4.8 Rating 9,881 Reviews

97 %

of reviewers recommend Panda London

4.8

Based on 9,881 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02089355380

Email:

info@pandalondon.com

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Panda London 5 star review on 23rd November 2025

Panda London 5 star review on 28th June 2025

117

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t been using it long enough to give a fair review but it’s extremely well made and I’m hopeful”

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“Great product, as described, arrived on-time.”

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“I have a fairly new latex mattress which is a bit on the firm side. I expected to get a really good nights sleep on this new mattress but sadly it was it bit too firm. Decided to try the Panda topper to see if this would make a difference. So glad I did. I am getting a much better nights sleep now”

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“Mattress topper high quality and very comfortable”

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“Arrived on time Had a slight smell that soon went very comfortable, would recommend”

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“Comfy and reasonable price”

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“Great pillows, would recommend”

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“Only used it for one night and I would highly recommend it feels like your floating”

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“I am very happy with this purchase. Pillow is very comfortable and soft and supports the neck which is the main reason i bought it. Its got a cooling feel to it so its perfect for the summer. Quick delivery within 5 days. Price is reasonable for it. If it was slightly firmer then it would be perfect as sometimes it feels like its a little too soft, but thats me personally.”

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“As explained to Callum? Over the phone. I have a new bed with medium mattress and don’t sleep well as have a bad back and maybe it is the wrong firmness. I chose a topper from your site. I used it last night for the first time. What a difference. I slept all through and did not wake up with the bad back. Really delighted. Best wishes all. Portsmouth Bob”

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“Have only just received it for spare bed - not had the opportunity to use it yet!”

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“The mattress topper is so comfortable and the duvet is really warm and cosy. However, I am disappointed with the Hybrid pillow as it's far too firm. Only used for two nights but I'll be using my original pillow tonight... 😴”

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“Received my Panda Hybrid Pillow today. Already know I’m going to sleep well tonight. Pillow has the right amount of firmness.”

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“Family recommended the item.”

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“Problem with Panda website but Callum sorted out the order over the phone. We spoke a few times and he was always helpful. He's a rarity in the customer service business, and the company is way ahead of their competitors in both the product and customer service areas. Looking forward to using the topper.”

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“I have always had Excellent customer service from Panda whenever I had contacted them. Their Mattress Toppers and pillows are so comfortable, I can’t imagine my bed without them. Definitely recommend 100%”

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“First night used woke up without backache. Delivery was as promised.”

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“Received my mattress topper today. Extremely speedy delivery. Looking forward to see if it works.”

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“My sister bought one several months ago as her new mattress was too hard, she is extremely happy with the comfort it gives her . She recommended Panda to me.”

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“Purchased kingsize mattress topper from Costco, excellent price and excellent product, helped improve my sleep”

Helpful Report

Panda London is rated 4.8 based on 9,881 reviews