Panda London Reviews

Name: Panda London
Rating: 4.85

4.9 Rating 7,090 Reviews

97 %

of reviewers recommend Panda London

4.9

Based on 7,090 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02089355380

Email:

info@pandalondon.com

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Panda London 5 star review on 11th April 2024

J Lewis

Panda London 5 star review on 9th April 2024

W Newman

Panda London 5 star review on 2nd April 2024

F Sullivan

Panda London 5 star review on 25th December 2023

Panda London 5 star review on 15th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far so good - 3 nights so far, hence 3 star.”

Helpful Report

“Lovely pillow, great quality and it felt so squishy and cosy but not suitable for front sleepers. It’s just too high!”

Helpful Report

“I would have give this a four star for how it feels to lie on and the comfort etc. However come on panda have a think how you're making these straps. Making them so they stupidly go on and angle is terrible as it keeps just pulling off under the mattress. This should have been designed so the straps go right underneath from the sides and not on the corners of a mattress.”

Helpful Report

“I haven’t been using it long enough to give a fair review but it’s extremely well made and I’m hopeful”

Helpful Report

“Update: After posting this review I was thankfully called by Callan from Panda, who got right to work to make this right and was able to organise the correct collection 2 days later, right before the holidays. The experience was disappointing but they did make it right in the end so I've updated the review accordingly from 1 to 3. Thank you. After liking their pillows, I ordered the Panda Hybrid Bamboo Mattress last month as we needed a new one we were quite excited. We were disappointed however to find that it was much firmer than expected going by the description. That was fine though as that's the way online purchases can work, and there is the 100 night guarantee, so we asked to return and ordered a mattress from another company. This was actioned and we waited for the courier but this is where everything sadly went south. After selecting a date with the courier, which was almost 2 weeks later, they finally called on the day to say they were coming to deliver our "new mattress". Confused we clarified this was a return but no the courier somehow had another Panda mattress to deliver to us and wouldn't be able to take away the one we already have due to not "having the slips". They washed their hands of it and cancelled the delivery so I've now been left with a heavy king size mattress that I've had to move myself since our new one is coming and will no doubt be stuck with over the whole holiday season now. I've tried to contact Panda today to try and rectify the situation ASAP as there's no place for this massive mattress but I've got no response via email hours later and their phone line just goes to voicemail extension "1001". A very disappointing experience. I won't be buying from Panda again.”

Helpful Report

“The topper is comfortable. When I opened it I noticed a mark in the centre indicating it has been previously used. I emailed the company and have not heard back from them. That part I'm not impressed with”

Helpful Report

“Received “bamboo” mattress protector as present for child. It is very plastic, surprised the sides were plastic which really didn’t need to be. Also delivered in a plastic bag with plastic label tie. All in all not very sustainable as claimed. Product quality is otherwise reasonable and delivery was good.”

Helpful Report

“Purchased for my partner first night to sleep will see how it goes but feels lovely so far”

Helpful Report

“I was really hopeful this was going to ease my back and hip pain unfortunately it has not made any difference and unfortunately because my matress is high anyway the sheet won’t won’t fit over the topper and my matress. On the plus side it is very comfortable to lay on.”

Helpful Report

“Ordered a single and folded in half down the middle lengthwise leaving a very deep crease. Praying that it will straighten out because it's just where I would be lying on it. Hoping I can come back in 12/16 hours from now and remove this review.”

Helpful Report

“I purchased my mattress protector ln December 2020. Overall it is easy to put on and feels comfortable when in use. Given that it is not as cheap as some available I have been a little disappointed that the stitching has come apart for about 1cm along one edge. It doesn't seem to be getting any worse probably down to the good fit of the idea and lack of movement when on the bed. However, I would have expected better than that.”

Helpful Report

“What has happen to these pillows? I bought one of these pillows last year and despite my original uncertainties I stuck with it and it has proved to be a comfortable and supportive pillow. I decided to order another specifically based on the experience of this pillow but the new pillow is very different. It’s much softer and less supportive. It’s feels inferior to my original pillow - why?”

Helpful Report

“Prompt service, This a very comfortable pillow However it is on the smaller side which means my regular pillow cases are now looser fitting than I would like. it's not a deal breaker, It's just something to consider before purchasing”

Helpful Report

“Love the product it’s a shame you got my order wrong ordered 1 super king duvet cover set and 1 king duvet cover set but received 2 kings still waiting for the super king set to be delivered”

Helpful Report

Thank you for the review and we're sorry to hear this. We tried to locate the order via the e-mail provided and we were unable to. We will be e-mailing you today to retrieve the order details so we can resolve this for you. Sweet Dreams, Panda Team.

“The pillow could have more memory foam. I wished it offered more support to those that sleep on the side.”

Helpful Report

“Looks nice, feels nice and nice and cool for a couple of hours then it heats up and does not disperse the heat which is the main reason I bought it for”

Helpful Report

“Guarantee registration does not allow for more than one of same product in same purchase (same order number). Had to provide individual family names to create guarantee for each product when purchased by one family member only. Topper is so far of good quality and comfortable.”

Helpful Report

“I bought a new Harrison Spinks mattress in October, which despite feeling lovely in store, turns out to be too firm. Saw so many "best buys" recommending this topper, so thought I'd give it a try. I now get a good amount of cushioning and squidge, but still not enough to wake up totally free of aches and pains and definitely still can't lie on my side as doesn't provide enough pressure relief. I weigh just shy of 8st, so others may get less benefit. I was however very impressed with service, packaging and delivery. I would say it's an excellent choice is your mattress just need more cushioning or starting to wear out.”

Helpful Report

“I ordered a panda pillow as it was recommended by a friend. I had been using a different brand memory foam pillow for years & needed to replace my current pillow. I like the panda pillow but it is a little too soft, I like a firm pillow.”

Helpful Report

Thank you for the feedback Christine! If you could reach out to us with your order details, we may be able to provide a solution for this. Sweet Dreams, Panda Team.

“I like the fact that it does keep me cool in the summer and I used to sleep on top of duvet since the material feels great. However because of the design of the duvet and the picture I saw advertised I was not sure if the duvet needed a cover or not. With time the material did start to gather so now I keep it protected with a duvet cover. What originally drew me to the product was the materials it was made from, so I was happy with the purchase. Overall I am still happy with the products and when winter comes I tend to use an extra blanket.”

Helpful Report

Panda London is rated 4.9 based on 7,090 reviews