Panda London have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
From order to delivery we were so pleased with the prompt service and you kept us updated throughout.
The price was the best we found at Very and now that we are using it we will always use and recommend Panda to friends and family.
”
- A
“
I am very satisfied with the quality-price ratio.
”
- I
“
Next day delivery to my surprise. Easy to unfold from its wrapper. Best topper I’ve had. You can’t put a price on a good nights sleep. Would highly recommend.
”
- A
“
Delivery was speedy and the topper feels cooler which is great in this hot weather! It is very comfortable. The straps are excellent at holding the topper in place.
”
- " Kate
“
Very comfortable, just as described. Quick delivery to France and easy to set up.
”
- A
“
Wonderful mattress topper and superb mattress cover. So very pleased with my purchase. Delivery was excellent as well. Not cheap but you get what you pay for! Would definitely purchase again!
”
- A
“
Good quality, stays in place, and felt like good pressure relief but within days we both ended up with lower back ache that resolved when we stopped using it. Also by morning is a bit warm for us- seems to absorb and reflect back some body heat? Have started the returns process which hopefully will be honoured.
”
- MR
“
So I decided to send it back through there returns portal to which they told me I couldn’t return it as it was over the specified time! I then had to ring them and explain it had only been three days and was told not to worry they would email me by the end of the day with a returns label - guess what - nothing, so the following day I had to live chat to which it was finally sorted.
”
- A Hammond
“
Took my money for investment but never delivered
Sup*reme*asset*7**@**gm*ail.**com helped me get my refund.
”
- A
“
I am going to try and get a refund if possible.
”
- A
“
I am still fighting for my full refund! I do not want a replacement now as that time has now passed! Nor would I recommend you.
”
- R
“
Very happy with service and product
”
- A
“
Professional and slick delivery. Hope the product is as good as the service!
”
- C Court
“
From order to delivery we were so pleased with the prompt service and you kept us updated throughout.
The price was the best we found at Very and now that we are using it we will always use and recommend Panda to friends and family.
”
- A
