Login
Start Free Trial Are you a business? Click Here

Panda London Reviews

4.8 Rating 9,932 Reviews
B
Happiness Grade

Panda London have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process.

A

Price - Excellent

94.44%
Industry Average
We ordered our mattress topper and it was delivered the next day it is nice and comfortable and has made a big difference because my partner was getting back ache before it was a good price and we chose it because of the easy return period if it is not suitable also.
- D Foster
Good quality and price
- A
I am happy with my purchase of the mattress topper,which is comfortable and supportive.It was a good price and I was impressed by the very quick delivery.
- A
A

Delivery - Fast

97.18%
Industry Average
Easy process via Dunelm ,,promt delivery , within twenty four hours .
- A
Next day delivery just waiting the 36 hours for the foam to expand before trying for a comfortable night sleep.
- A
Super fast delivery seems great so far
- A
F

Returns Process - Difficult

33.33%
Industry Average
Good quality, stays in place, and felt like good pressure relief but within days we both ended up with lower back ache that resolved when we stopped using it. Also by morning is a bit warm for us- seems to absorb and reflect back some body heat? Have started the returns process which hopefully will be honoured.
- MR
So I decided to send it back through there returns portal to which they told me I couldn’t return it as it was over the specified time! I then had to ring them and explain it had only been three days and was told not to worry they would email me by the end of the day with a returns label - guess what - nothing, so the following day I had to live chat to which it was finally sorted.
- A Hammond
B-

Refunds - Average

66.67%
Industry Average
Quick delivery and refund . Ordered 2 by mistake ,bit confused as to whether ordered on website. early days but seems good upto now.
- S
wasnt to my liking due to waterproof baking and i wanted one with no plastic, but company gave a quick and hassleless refund
- E Lov
Unfortunately the topper was lost in transit but Justin sorted this out to ensure I got my refund.
- P
98.04%
Industry Average
Great product and quick service.
- A
Great product and service
- A
Amazing fast service! Easy website.
- B Steel