Panda London have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
Great pillow, very comfy. Worth the price
”
- L
“
Love our new Panda hybrid bamboo mattress topper. Delivery was within 3 days of ordering and we would highly recommend using Panda. We think it's a good price for such good quality it's worth every penny.
”
- J
“
Great price mattress topper from Costco. Bought Panda London again because we had a very good experience with their pillows. The mattress topper feels great but also it is definitely cooler to lie on.
”
- K G
“
This is the third panda topper I have bought. The speed of delivery is fantastic. The difference the tpper makes is incredible. I have actually purchased this one to go on a new mattress.
”
- I
“
Love our new Panda hybrid bamboo mattress topper. Delivery was within 3 days of ordering and we would highly recommend using Panda. We think it's a good price for such good quality it's worth every penny.
”
- J
“
Look forward to a comfortable sleep. Delivery from driver should have been better as the box was opened
”
- A
“
Good quality, stays in place, and felt like good pressure relief but within days we both ended up with lower back ache that resolved when we stopped using it. Also by morning is a bit warm for us- seems to absorb and reflect back some body heat? Have started the returns process which hopefully will be honoured.
”
- MR
“
So I decided to send it back through there returns portal to which they told me I couldn’t return it as it was over the specified time! I then had to ring them and explain it had only been three days and was told not to worry they would email me by the end of the day with a returns label - guess what - nothing, so the following day I had to live chat to which it was finally sorted.
”
- A Hammond
“
Took my money for investment but never delivered
Sup*reme*asset*7**@**gm*ail.**com helped me get my refund.
”
- A
“
I am going to try and get a refund if possible.
”
- A
“
I am still fighting for my full refund! I do not want a replacement now as that time has now passed! Nor would I recommend you.
”
- R
“
Service was second to none. Arrived in the Isle of Man earlier than expected. Many thanks!
”
- A
“
Excellent product and service, always delivered quicker than quoted.
”
- A Blandford A.B. Narrowboat Services.
“
The service we received from Costco was very good because our first order for this product had a defect but Costco reimbursed the cost and we reordered another topper which was delivered quickly and is defect free.
”
- A