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Panda London Reviews

4.9 Rating 9,192 Reviews
B
Happiness Grade

Panda London have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process.

A

Price - Excellent

94.41%
Industry Average
Fast delivery 🚚 great price and good quality topper with 10 year guarantee
- C Starr
It was the only realistic quality mattress topper at a good price too
- A
I was a little sceptical given the price of the pillow. However I need not have worried. This is literally the best pillow I have ever had! I've gone through alot of pillows trying to get one that helps with a bad back, frozen shoulder, MS etc and this is it! Firm but comfortable, breathable and doesn't overheat. I only need one and the quarentee is very reassuring.
- A Rough
A

Delivery - Fast

97.30%
Industry Average
Fast delivery 🚚 great price and good quality topper with 10 year guarantee
- C Starr
Great service, delivery. Topper very comfortable.
- A
Excellent product lovely and comfortable fantastic delivery service very quick and efficient
- A
F

Returns Process - Difficult

33.33%
Industry Average
Good quality, stays in place, and felt like good pressure relief but within days we both ended up with lower back ache that resolved when we stopped using it. Also by morning is a bit warm for us- seems to absorb and reflect back some body heat? Have started the returns process which hopefully will be honoured.
- MR
So I decided to send it back through there returns portal to which they told me I couldn’t return it as it was over the specified time! I then had to ring them and explain it had only been three days and was told not to worry they would email me by the end of the day with a returns label - guess what - nothing, so the following day I had to live chat to which it was finally sorted.
- A Hammond
C-

Refunds - Average

57.14%
Industry Average
Took my money for investment but never delivered Sup*reme*asset*7**@**gm*ail.**com helped me get my refund.
- A
I am going to try and get a refund if possible.
- A
I am still fighting for my full refund! I do not want a replacement now as that time has now passed! Nor would I recommend you.
- R
97.59%
Industry Average
Quick and efficient service and value for money.
- A
Great service, delivery. Topper very comfortable.
- A
Excellent product lovely and comfortable fantastic delivery service very quick and efficient
- A