Panda London have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
Fast delivery. Good price for excellent product
”
- A
“
I purchased 2 small double toppers one for my daughters bed and the other for the spare room, my daughter is over the moon hasn't stopped saying how comfortable her bed is now, I seen the Topper on very it was on sale with a massive £50 off the original price, looked online at reviews before I committed myself to buying two and of course nothing negative at all...winner winner bargain and a happy child.
”
- D
“
Panda products recommended by friend so ordered the mattress topper and the memory foam pillow. Last night used the pillow and it was very comfortable. i did not wake up as many times as usual and no neck pain so hopefully this is the start of better sleeping
. I am trying the topper tonight I suffer with painful joints particularly shoulders hips and back so fingers crossed. I purchased from George on line excellent price and customer communication and support
”
- K Ross
“
Good product, excellent delivery time. Comfortable.
”
- A
“
Brilliant service delivery within 3 days from purchase .
Can’t wait to go to bed
”
- A
“
Fast delivery. Good price for excellent product
”
- A
“
Good quality, stays in place, and felt like good pressure relief but within days we both ended up with lower back ache that resolved when we stopped using it. Also by morning is a bit warm for us- seems to absorb and reflect back some body heat? Have started the returns process which hopefully will be honoured.
”
- MR
“
So I decided to send it back through there returns portal to which they told me I couldn’t return it as it was over the specified time! I then had to ring them and explain it had only been three days and was told not to worry they would email me by the end of the day with a returns label - guess what - nothing, so the following day I had to live chat to which it was finally sorted.
”
- A Hammond
“
Quick delivery and refund . Ordered 2 by mistake ,bit confused as to whether ordered on website. early days but seems good upto now.
”
- S
“
wasnt to my liking due to waterproof baking and i wanted one with no plastic, but company gave a quick and hassleless refund
”
- E Lov
“
Unfortunately the topper was lost in transit but Justin sorted this out to ensure I got my refund.
”
- P
“
Great product, great service
”
- A
“
Brilliant service delivery within 3 days from purchase .
Can’t wait to go to bed
”
- A
“
Ordered my topper 12 Nov and received today 13th excellent service Thank you. ( not tried yet). Looks a quality item.
”
- A
