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Panda London Reviews

4.8 Rating 11,127 Reviews
A-
Happiness Grade

Panda London have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their returns process.

A

Price - Excellent

96.28%
Industry Average
“ Good Quality, well made toppers. Have them on all of my beds. Price & service excellent. ”
- A
“ Great price from Costco, can't wait for tonight to try it out to see if it helps with my arthritis. ”
- A
“ This is my second mattress topper from panda and the delivery was quick, I managed to get a good price so need to shop around for offers. We have a very good mattress and this just makes the bed more comfortable and my husband stops moaning about his bad back ”
- L
A

Delivery - Fast

97.27%
Industry Average
“ Superb customer service, friendly, helpful, nothing is too much trouble. Fast delivery and really good quality products. ”
- A
“ Great mattress topper, with prompt delivery from mattressonline.co.uk ”
- A
“ Excellent delivery, came the next day and the quality is very good ”
- A
D
50.00%
Industry Average
“ Good quality, stays in place, and felt like good pressure relief but within days we both ended up with lower back ache that resolved when we stopped using it. Also by morning is a bit warm for us- seems to absorb and reflect back some body heat? Have started the returns process which hopefully will be honoured. ”
- MR
“ So I decided to send it back through there returns portal to which they told me I couldn’t return it as it was over the specified time! I then had to ring them and explain it had only been three days and was told not to worry they would email me by the end of the day with a returns label - guess what - nothing, so the following day I had to live chat to which it was finally sorted. ”
- A Hammond
B-

Refunds - Average

66.67%
Industry Average
“ Knowing that if l couldn't sleep on it l could return and get a refund. ”
- Mrs M Quinn
“ However, excellent service from Dusan who promptly arranged a refund. ”
- A
“ Quick delivery and refund . Ordered 2 by mistake ,bit confused as to whether ordered on website. early days but seems good upto now. ”
- S
98.28%
Industry Average
“ Very prompt service. Only just purchased product, so too early to comment further ”
- A
“ Superb customer service, friendly, helpful, nothing is too much trouble. Fast delivery and really good quality products. ”
- A
“ Fast service. Great packaging. Decent first contact with a product ”
- A