Panda London Reviews

4.9 Rating 7,073 Reviews
B-
Happiness Grade

Panda London have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

94.01%
Industry Average
Really good price for such a good product. My 7 year old daughter absolutely love the pillow and said it was very comfortable to sleep on it. We are definitely getting some adult ones too. Delivery was also really quick. Exceptionally happy with this product! Thank you Panda :)
- B
Very reasonable price and very comfortable
- A
No bad for a price at £49.99
- A
A

Delivery - Fast

95.85%
Industry Average
Very easy to order and swift, no fuss delivery. Product feels amazing
- A
Very quick delivery. Only had the products for two days so still adjusting to them.
- A
Really good price for such a good product. My 7 year old daughter absolutely love the pillow and said it was very comfortable to sleep on it. We are definitely getting some adult ones too. Delivery was also really quick. Exceptionally happy with this product! Thank you Panda :)
- B
F

Returns Process - Difficult

28.57%
Industry Average
So I decided to send it back through there returns portal to which they told me I couldn’t return it as it was over the specified time! I then had to ring them and explain it had only been three days and was told not to worry they would email me by the end of the day with a returns label - guess what - nothing, so the following day I had to live chat to which it was finally sorted.
- A Hammond
E

Refunds - Difficult

44.44%
Industry Average
I wish to return the pillow for a full refund so someone from panda please make contact.
- T
I am still fighting for my full refund! I do not want a replacement now as that time has now passed! Nor would I recommend you.
- R
Good service and fulfilment and easy return and refund of product. Bamboo mattress protector was described as ‘silent’ and was not. Annoying waste of time and resources.
- A
96.23%
Industry Average
Excellent service. Very quick delivery.
- A
Excellent service and fast delivery. Only 4 stars at the moment as have not slept on it for many nights. Having said that for the 4 nights I have slept on it, it is a vast improvement on our current mattress.
- A
Lovely products. Great customer service
- A