Panda London have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
Delivery was extremely quick, the price wasn't too outrageous, and I hope not to need to return anything! Being menopausal means I get very hot during the night, but I also need the support that memory foam gives to deal with the aches and pains that can go along with the menopause.
”
- N Elliot
“
Fast delivery 🚚 great price and good quality topper with 10 year guarantee
”
- C Starr
“
It was the only realistic quality mattress topper at a good price too
”
- A
“
Easy to order, very quick delivery, once opened & aired flat , easy to place on mattress, adjustable elastics on each corner. Due to its weight , doesn’t move from mattress. Very comfortable & no more back problems.
”
- A
“
Great product. Prompt delivery. 5 stars
”
- A
“
Only just received. Well packaged delivery was ok . Can't really review properly yet
”
- A
“
Good quality, stays in place, and felt like good pressure relief but within days we both ended up with lower back ache that resolved when we stopped using it. Also by morning is a bit warm for us- seems to absorb and reflect back some body heat? Have started the returns process which hopefully will be honoured.
”
- MR
“
So I decided to send it back through there returns portal to which they told me I couldn’t return it as it was over the specified time! I then had to ring them and explain it had only been three days and was told not to worry they would email me by the end of the day with a returns label - guess what - nothing, so the following day I had to live chat to which it was finally sorted.
”
- A Hammond
“
Took my money for investment but never delivered
Sup*reme*asset*7**@**gm*ail.**com helped me get my refund.
”
- A
“
I am going to try and get a refund if possible.
”
- A
“
I am still fighting for my full refund! I do not want a replacement now as that time has now passed! Nor would I recommend you.
”
- R
“
Super customer service! Ordered two items with one on pre order and they kept me informed and shipped the items separately at no additional cost to me to make my experience even better!
And the mattress topper is heaven!!
”
- A
“
Great customer service
”
- A
“
Excellent service and a wonderful product!
”
- A
