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Panda London Reviews

4.8 Rating 11,270 Reviews
B
Happiness Grade

Panda London have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process.

A

Price - Excellent

96.17%
Industry Average
“ Superb customer service , price match offer available is fantastic . Delivery super quick and effecient. First night tonight so unable to comment on returns / refunds … ”
- J P
“ Great mattress topper, good price, significantly improved the comfort of our mattress without losing support. ”
- A
“ Good Quality, well made toppers. Have them on all of my beds. Price & service excellent. ”
- A
A

Delivery - Fast

97.24%
Industry Average
“ Very prompt despatch and delivery ”
- A
“ Ordered through Argos, delivery in 2 days. Can’t review mattress topper yet as not slept on it yet. ”
- A
“ We were delighted with our Memory Foam Mattress Toppers so when we needed new pillows I went straight to your company. We had the best nights sleep last night. Easy online ordering and fast delivery with DPD. Very well packed. Highly recommend. ”
- K
F

Returns Process - Difficult

33.33%
Industry Average
“ Good quality, stays in place, and felt like good pressure relief but within days we both ended up with lower back ache that resolved when we stopped using it. Also by morning is a bit warm for us- seems to absorb and reflect back some body heat? Have started the returns process which hopefully will be honoured. ”
- MR
“ So I decided to send it back through there returns portal to which they told me I couldn’t return it as it was over the specified time! I then had to ring them and explain it had only been three days and was told not to worry they would email me by the end of the day with a returns label - guess what - nothing, so the following day I had to live chat to which it was finally sorted. ”
- A Hammond
C-

Refunds - Average

57.14%
Industry Average
“ Took my money for investment but never delivered Sup*reme*asset*7**@**gm*ail.**com helped me get my refund. ”
- A
“ I am going to try and get a refund if possible. ”
- A
“ I am still fighting for my full refund! I do not want a replacement now as that time has now passed! Nor would I recommend you. ”
- R
98.01%
Industry Average
“ Very happy with our new Panda mattress topper and protector. Also impressed with fast and efficient service ”
- A
“ Good service. ”
- A
“ Excellent service, delivered quickly. Very comfortable for my arthritis bones. Thank you ”
- G