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Panda London Reviews

4.9 Rating 8,996 Reviews
B-
Happiness Grade

Panda London have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.

A

Price - Excellent

94.44%
Industry Average
First purchase of topper and duvet a couple of years ago, second purchase of another topper and pillows for my campervan. Excellent service. Michelle went above and beyond to get me my order next day, even a callback confirmation! Fab products. Brilliant customer service. Great price and delivery fast. Highly recommend this company and their products! πŸ‘πŸ‘πŸ‘
- C
Quick delivery, good price , good quality
- A
Price is great
- A
A

Delivery - Fast

97.28%
Industry Average
Comfortable topper with exceptional delivery, only two days to arrive in France at a cost of €14! Cannot recommend highly enough as it doesn’t start to sag as some other toppers do.
- A
Extremely easy to order. Delivery speedy and efficient. Bamboo Topper now fluffing up on bed awaiting its first use this evening. Very pleased so far!
- A
First purchase of topper and duvet a couple of years ago, second purchase of another topper and pillows for my campervan. Excellent service. Michelle went above and beyond to get me my order next day, even a callback confirmation! Fab products. Brilliant customer service. Great price and delivery fast. Highly recommend this company and their products! πŸ‘πŸ‘πŸ‘
- C
F

Returns Process - Difficult

28.57%
Industry Average
Good quality, stays in place, and felt like good pressure relief but within days we both ended up with lower back ache that resolved when we stopped using it. Also by morning is a bit warm for us- seems to absorb and reflect back some body heat? Have started the returns process which hopefully will be honoured.
- MR
So I decided to send it back through there returns portal to which they told me I couldn’t return it as it was over the specified time! I then had to ring them and explain it had only been three days and was told not to worry they would email me by the end of the day with a returns label - guess what - nothing, so the following day I had to live chat to which it was finally sorted.
- A Hammond
C-

Refunds - Average

55.56%
Industry Average
Took my money for investment but never delivered Sup*reme*asset*7**@**gm*ail.**com helped me get my refund.
- A
I am going to try and get a refund if possible.
- A
I am still fighting for my full refund! I do not want a replacement now as that time has now passed! Nor would I recommend you.
- R
97.19%
Industry Average
Purchased for our campervan, cant fault the service! Looking forward to many comfy nights camping!
- V
First purchase of topper and duvet a couple of years ago, second purchase of another topper and pillows for my campervan. Excellent service. Michelle went above and beyond to get me my order next day, even a callback confirmation! Fab products. Brilliant customer service. Great price and delivery fast. Highly recommend this company and their products! πŸ‘πŸ‘πŸ‘
- C
Wonderful products and wonderful service, highly recommend
- A