Panda London have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process.
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Good quality and price
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- A
“
I am happy with my purchase of the mattress topper,which is comfortable and supportive.It was a good price and I was impressed by the very quick delivery.
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- A
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Good product and price and delivered on time.
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- A
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Fast delivery and a good product.
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- A
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Great quality mattress topper super quick delivery really pleased
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- A
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Fab Topper, sleeping much better and my sore hip doesn’t hurt nearly as much.
Cool Topper, makes for good sleep.
Quick delivery. Happy.
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- A
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Good quality, stays in place, and felt like good pressure relief but within days we both ended up with lower back ache that resolved when we stopped using it. Also by morning is a bit warm for us- seems to absorb and reflect back some body heat? Have started the returns process which hopefully will be honoured.
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- MR
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So I decided to send it back through there returns portal to which they told me I couldn’t return it as it was over the specified time! I then had to ring them and explain it had only been three days and was told not to worry they would email me by the end of the day with a returns label - guess what - nothing, so the following day I had to live chat to which it was finally sorted.
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- A Hammond
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Quick delivery and refund . Ordered 2 by mistake ,bit confused as to whether ordered on website. early days but seems good upto now.
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- S
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wasnt to my liking due to waterproof baking and i wanted one with no plastic, but company gave a quick and hassleless refund
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- E Lov
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Unfortunately the topper was lost in transit but Justin sorted this out to ensure I got my refund.
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- P
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Excellent products, I have 2 pillows and highly recommend , Great speedy service
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- A
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Excellent service and a good quality topper. 10 year guarantee is also a bonus.
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- A
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Quick delivery, excellent product which transforms a fidgetty night into a quiet night's sleep.Would recommend to ease sore joints.
Customer service very helpful.
l feel its value for money given the comfortable results.
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- A