Panda London have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
The mattress topper is good quality at a reasonable price. Delivery was prompt. I bought a double size which had 2 prominent creases in it when rolled on the bed but they disappeared after a few hours. The topper doesnt retain the heat and is really comfortable.
”
- A
“
Great products for a great price
”
- A
“
Very good service, fast delivery , reasonable price
”
- W
“
So comfortable and no more hip and back pain. Delivery was quick would highly recommended to people.
”
- A
“
Great service and ordering process simple. Delivery was swift and the product looks good. Can’t wait to sleep on it.
”
- S
“
I have a fairly new mattress (not Panda) that seemed right for me at first. But gradually I felt that it was too firm. It became really uncomfortable so I ordered a Panda topper and I am really pleased with the change it has made to my comfort. The topper added the layer of softness that I needed without being so soft that I sank into it. I am very happy with the improvement
The process of ordering and taking delivery were also first rate
”
- S S
“
Good quality, stays in place, and felt like good pressure relief but within days we both ended up with lower back ache that resolved when we stopped using it. Also by morning is a bit warm for us- seems to absorb and reflect back some body heat? Have started the returns process which hopefully will be honoured.
”
- MR
“
So I decided to send it back through there returns portal to which they told me I couldn’t return it as it was over the specified time! I then had to ring them and explain it had only been three days and was told not to worry they would email me by the end of the day with a returns label - guess what - nothing, so the following day I had to live chat to which it was finally sorted.
”
- A Hammond
“
However, excellent service from Dusan who promptly arranged a refund.
”
- A
“
Quick delivery and refund . Ordered 2 by mistake ,bit confused as to whether ordered on website. early days but seems good upto now.
”
- S
“
wasnt to my liking due to waterproof baking and i wanted one with no plastic, but company gave a quick and hassleless refund
”
- E Lov
“
However, excellent service from Dusan who promptly arranged a refund.
”
- A
“
Great service and ordering process simple. Delivery was swift and the product looks good. Can’t wait to sleep on it.
”
- S
“
Excellent service and excellent product. The topper is great value for money.
”
- L
