Panda London have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
Great quality great price couldn't be happier.
”
- A
“
We have had the panda pillows for several years now and they are so comfortable so when we needed a duvet and saw the cloud duvets we decided to invest in them and got them for all 3 beds . They have a nice weight to them and we were so snug. We got them on a Black Friday deal They’re not cheap but well worth paying full price for
”
- S
“
Makes a very bad mattress extremely comfortable without the huge price tag.
”
- J
“
Happy with my panda topper was highly recommended by my daughter she has bought 3 for all her beds and her back pain was relieved almost 100.% she also told her friend who also bought one rapid delivery very happy thankyou panda.
”
- L
“
I am very happy with my panda products.The delivery was extremely fast.The products are so well made and I think they are very good value
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- A
“
Purchased memory foam pillow in 2024. Excellent quality and does what it says. Just purchased another pillow. Also own the mattress topper. All quality items.purchased from Costco UK
Excellent service and fast delivery
”
- A
“
Good quality, stays in place, and felt like good pressure relief but within days we both ended up with lower back ache that resolved when we stopped using it. Also by morning is a bit warm for us- seems to absorb and reflect back some body heat? Have started the returns process which hopefully will be honoured.
”
- MR
“
So I decided to send it back through there returns portal to which they told me I couldn’t return it as it was over the specified time! I then had to ring them and explain it had only been three days and was told not to worry they would email me by the end of the day with a returns label - guess what - nothing, so the following day I had to live chat to which it was finally sorted.
”
- A Hammond
“
Took my money for investment but never delivered
Sup*reme*asset*7**@**gm*ail.**com helped me get my refund.
”
- A
“
I am going to try and get a refund if possible.
”
- A
“
I am still fighting for my full refund! I do not want a replacement now as that time has now passed! Nor would I recommend you.
”
- R
“
Purchased memory foam pillow in 2024. Excellent quality and does what it says. Just purchased another pillow. Also own the mattress topper. All quality items.purchased from Costco UK
Excellent service and fast delivery
”
- A
“
Great service. Arrived on time. Haven’t tried it yet - just registering guarantee
”
- A
“
Great product, great service
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- S Healey
