Panda London have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
Really comfortable, great price and has really made a difference to my sleep. Goodbye hip pain!
”
- A
“
The price was definitely worth it we have 4 panda pillows now and they are definitely worth the money we have two of the bamboo pillows as the memory ones aswell.
We will be buying many more bedding items and Panda London products in the near future .
”
- A
“
Bought from QVC after watching a demonstration and a special offer price. Nothing to lose with guarantee of 60day return policy.Unpacking easy and left 24hours before sleeping on it.I feel my sleep is improving and comfort and support is also improved. In my case I feel I've made a good purchase and would recommend.
”
- J Elliott
“
Lovely mattress topper, quick delivery, 10 year guarantee, doesn't smell of plastic.
Would recommend.
”
- J
“
Arrived quickly looks very comfy yet to try out but delivery was next morning
”
- A
“
Quick delivery and easy to layout and install.
”
- A
“
Good quality, stays in place, and felt like good pressure relief but within days we both ended up with lower back ache that resolved when we stopped using it. Also by morning is a bit warm for us- seems to absorb and reflect back some body heat? Have started the returns process which hopefully will be honoured.
”
- MR
“
So I decided to send it back through there returns portal to which they told me I couldn’t return it as it was over the specified time! I then had to ring them and explain it had only been three days and was told not to worry they would email me by the end of the day with a returns label - guess what - nothing, so the following day I had to live chat to which it was finally sorted.
”
- A Hammond
“
Took my money for investment but never delivered
Sup*reme*asset*7**@**gm*ail.**com helped me get my refund.
”
- A
“
I am going to try and get a refund if possible.
”
- A
“
I am still fighting for my full refund! I do not want a replacement now as that time has now passed! Nor would I recommend you.
”
- R
“
Good customer service. Great topper
”
- A
“
Great service , fast delivery, just got today so leaving for 24 hrs before trying
”
- A
“
Excellent product and service
”
- A
