Panda London have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
Great product, good price and shipped really quickly
”
- A
“
Ordered 2 days ago speedy delivery.
Great competitive price for what seems a luxurious product.
Not slept on topper so cannot review just yet.
”
- A
“
Brilliant delivery good price gentleman who delivered item was very polite and helpful suffer with bad back so he placed box inside property for me delivery cane on time
”
- A
“
Very quick delivery and packaged well. Haven’t used product yet so can’t review that.
”
- A
“
Ordered 2 days ago speedy delivery.
Great competitive price for what seems a luxurious product.
Not slept on topper so cannot review just yet.
”
- A
“
Very quick delivery, well packaged and super comfortable mattress topper to alleviate back and neck pain. Slept the best I've done in ages
”
- J
“
Good quality, stays in place, and felt like good pressure relief but within days we both ended up with lower back ache that resolved when we stopped using it. Also by morning is a bit warm for us- seems to absorb and reflect back some body heat? Have started the returns process which hopefully will be honoured.
”
- MR
“
So I decided to send it back through there returns portal to which they told me I couldn’t return it as it was over the specified time! I then had to ring them and explain it had only been three days and was told not to worry they would email me by the end of the day with a returns label - guess what - nothing, so the following day I had to live chat to which it was finally sorted.
”
- A Hammond
“
Quick delivery and refund . Ordered 2 by mistake ,bit confused as to whether ordered on website. early days but seems good upto now.
”
- S
“
wasnt to my liking due to waterproof baking and i wanted one with no plastic, but company gave a quick and hassleless refund
”
- E Lov
“
Unfortunately the topper was lost in transit but Justin sorted this out to ensure I got my refund.
”
- P
“
Great nice service
”
- A
“
Excellent company. The products are premium and well made. We have the cloud duvet, two duvet covers, the hybrid pillow and memory foam pillow. All excellent products.
Customer service is very friendly and helpful. I needed them for a present purchased for a family member and they helped me with no complications.
They are also very speedy with processing orders and sending deliveries out.
”
- A
“
Excellent prompt service. Loved up to expectations
”
- A
