GHL DIRECT Reviews

Name: GHL DIRECT
Address: Brightfield Business Hub, Bakewell Road Orton Southgate, Peterborough, Cambridgeshire
Rating: 4.97

5.0 Rating 2,802 Reviews

100 %

of reviewers recommend GHL DIRECT

5.0

Based on 2,802 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About GHL DIRECT:

We pride ourselves on offering a first class and stress-free service to our customers when it comes to mortgage, insurance, pension and investment advice. We have some of the most qualified and experienced advisors in the industry. As a member of one of the largest networks in the UK, we have access to 1000s of mortgage and insurance products. We can even access deals that your own bank or building society may not offer you.

YOUR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Most Buy to Let mortgages are not regulated by the Financial Conduct Authority.

GHL Direct is a trading style of GHL Network Services Ltd which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority.

Approved by The Openwork Partnership 20/05/2026

Visit Website

Phone:

0845 3700 172

Email:

hello@ghldirect.co.uk

Location:

Brightfield Business Hub,
Bakewell Road Orton Southgate,
Peterborough
Cambridgeshire
PE2 6XU

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Realy helpfull.”

Helpful Report

(Simon Walton) - Posted 2 months ago

“Professional but human. They explained everything what was in difficult circumstances When something needed action there was no delay.”

Helpful Report

(Karl Lawton) - Posted 2 months ago

“Matthew is very professional, finds the best mortgage, keeps you in the loop from start to finish even though the process can take a while with a new build shared ownership. He also helped me with life insurance suitable for my mortgage. I recommended Matthew to my daughter who also got her mortgage through him.”

Helpful Report

(Matthew Harriss) - Posted 2 months ago

“Lucy is very responsive, kind and proactive. I've had no issues at all”

Helpful Report

(Lucy Ellam) - Posted 2 months ago

“Very efficient, friendly and informative helping me through the process as a first time buyer. Felt very safe in her capable hands”

Helpful Report

(Lucy Ellam) - Posted 2 months ago

“Lucy was brilliant she explained everything clearly. And supported me with any concerns that i had. She’s a true Gem.”

Helpful Report

(Lucy Ellam) - Posted 2 months ago

“Sam is phenomenal! Would definitely use her again and recommend”

Helpful Report

(Sam Dorn) - Posted 2 months ago

“Good chap, all the advice is great.”

Helpful Report

(Alistair Norton) - Posted 2 months ago

“10/10 service”

Helpful Report

(Karl Lawton) - Posted 2 months ago

“Simon is very helpful. Alaways answered the phone when I needed a question answered, dosent mess around gets things done couldn’t of be any better very happy👌”

Helpful Report

(Simon Walton) - Posted 2 months ago

“Always responded promptly to any queries. Was very efficient throughout.”

Helpful Report

(Alistair Norton) - Posted 2 months ago

“Super professional and attentive. Alistair and Emma are always quick to respond, and on-hand to expertly walk through queries. They always give you plenty of notice to make an informed decision so you are never rushed. A pleasure working with them.”

Helpful Report

(Alistair Norton) - Posted 2 months ago

“Alistar is a fantastic advisor, he helped me out with our last mortgage aswell. Very friendly, helfpul and useful information. Manage to sort everything out within the matter of a week, helping me find the best deals that suit us.”

Helpful Report

(Alistair Norton) - Posted 2 months ago

“Both Catherine and Karl Lawton had been very efficient and professional throughout the whole process of securing my partner's life insurance despite him being declined by other providers due to his medical history.”

Helpful Report

(Karl Lawton) - Posted 2 months ago

“Gemma was excellent - she patiently explained the process to us as FTBs and took initiative when rates went down to update our application. Also gave us helpful pointers on how to manage the process on our end in a way that gets the transaction over the line close to our desired closing date.”

Helpful Report

(Gemma Boden) - Posted 2 months ago

“Joanne is always wonderful to work with. She prompt, direct and just gets it done without the fuss.”

Helpful Report

(Joanne Kay) - Posted 2 months ago

“If I sent an email at any time of day or week . It was common practice that I would not get a response until close of business next Monday. If at all.”

Helpful Report

(Matthew Harriss) - Posted 3 months ago

Thank you for your feedback Simon — we’re sorry to hear that your experience didn’t meet expectations on this occasion. We take communication very seriously, and responding promptly is a key part of our commitment to customer service. Having reviewed this case, we can see that we did respond to an email you sent on 4th November and asked if you could check your spam/junk folder in case our emails had been hidden in there. We did not receive any reply on that occasion so believed everything had been received and that there were no outstanding concerns. That said, we appreciate how frustrating this must have felt from your perspective, and we regret any confusion caused. We’re proud to have supported thousands of customers and received a large number of positive reviews that reflect the high level of service we aim to deliver consistently. We’d really appreciate the opportunity to look into this further if needed and understand what happened so we can improve. If you’re open to it, please get in touch at hello@ghldirect.co.uk so we can address your concerns promptly. Thank you again for bringing this to our attention.

Posted 3 months ago

“I rated 5 stars because I had a good experience and your professionalism is unquestionably .”

Helpful Report

(Joanne Kay) - Posted 3 months ago

“Great communication Proactive Client at heart in operating Brilliant customer service Lucy is just a fabulous human to work with, my experience was exceptional”

Helpful Report

(Lucy Ellam) - Posted 3 months ago

“Clear advise and information provided, prompt communication”

Helpful Report

(Alistair Norton) - Posted 3 months ago

GHL DIRECT is rated 5.0 based on 2,802 reviews