GHL DIRECT Reviews

Name: GHL DIRECT
Address: Brightfield Business Hub, Bakewell Road Orton Southgate, Peterborough, Cambridgeshire
Rating: 4.97

5.0 Rating 2,809 Reviews

100 %

of reviewers recommend GHL DIRECT

5.0

Based on 2,809 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About GHL DIRECT:

We pride ourselves on offering a first class and stress-free service to our customers when it comes to mortgage, insurance, pension and investment advice. We have some of the most qualified and experienced advisors in the industry. As a member of one of the largest networks in the UK, we have access to 1000s of mortgage and insurance products. We can even access deals that your own bank or building society may not offer you.

YOUR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Most Buy to Let mortgages are not regulated by the Financial Conduct Authority.

GHL Direct is a trading style of GHL Network Services Ltd which is an appointed representative of The Openwork Partnership, a trading style of Openwork Limited which is authorised and regulated by the Financial Conduct Authority.

Approved by The Openwork Partnership 20/05/2026

Visit Website

Phone:

0845 3700 172

Email:

hello@ghldirect.co.uk

Location:

Brightfield Business Hub,
Bakewell Road Orton Southgate,
Peterborough
Cambridgeshire
PE2 6XU

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I sent an email at any time of day or week . It was common practice that I would not get a response until close of business next Monday. If at all.”

Helpful Report

(Matthew Harriss) - Posted 3 months ago

Thank you for your feedback Simon — we’re sorry to hear that your experience didn’t meet expectations on this occasion. We take communication very seriously, and responding promptly is a key part of our commitment to customer service. Having reviewed this case, we can see that we did respond to an email you sent on 4th November and asked if you could check your spam/junk folder in case our emails had been hidden in there. We did not receive any reply on that occasion so believed everything had been received and that there were no outstanding concerns. That said, we appreciate how frustrating this must have felt from your perspective, and we regret any confusion caused. We’re proud to have supported thousands of customers and received a large number of positive reviews that reflect the high level of service we aim to deliver consistently. We’d really appreciate the opportunity to look into this further if needed and understand what happened so we can improve. If you’re open to it, please get in touch at hello@ghldirect.co.uk so we can address your concerns promptly. Thank you again for bringing this to our attention.

Posted 3 months ago

“Not persistent, did not listen to accounts of stories. Unreliable service provided as they go for days on end without replying. Poor service overall.”

Helpful Report

(Samantha Hooper) - Posted 1 year ago

Hi Dinul, we are very sorry to hear about your experience with our service, with over 2000 positive reviews on reviews.co.uk, this is very disappointing for us to hear. We strive to provide timely and reliable communication, and it's disappointing to learn we fell short in your case. After speaking with your mortgage adviser, we understand that both she and the mortgage lender were not made aware of the new credit agreements you had taken out after the initial mortgage rate was secured which resulted in the decline of your mortgage offer. This was something out of Sams control, it is the lenders final decision based on the information that came to light after the original mortgage offer. We understand that listening is crucial in understanding our clients needs, and I appreciate your feedback on this aspect. Your concerns will be addressed internally to ensure we improve our responsiveness and overall service quality. If there’s anything further you’d like to share or discuss, please don’t hesitate to reach out on hello@ghldirect.co.uk. We value your input and hope to have the opportunity to better assist you in the future. Kind Regards, GHL Direct

Posted 1 year ago

GHL DIRECT is rated 5.0 based on 2,809 reviews