GHL DIRECT Reviews

Name: GHL DIRECT
Address: Brightfield Business Hub, Bakewell Road Orton Southgate, Peterborough, Cambridgeshire
Rating: 4.97

5.0 Rating 2,230 Reviews

100 %

of reviewers recommend GHL DIRECT

5.0

Based on 2,230 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About GHL DIRECT:

We pride ourselves on offering a first class and stress-free service to our customers when it comes to mortgage, insurance, pension and investment advice. We have some of the most qualified and experienced advisors in the industry. As a member of one of the largest networks in the UK, we have access to 1000s of mortgage and insurance products. We can even access deals that your own bank or building society may not offer you.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Some Buy to Let mortgages are not regulated by the Financial Conduct Authority.

Approved by The Openwork Partnership 27/06/2023

Visit Website

Phone:

0845 3700 172

Email:

leads@ghldirect.co.uk

Location:

Brightfield Business Hub,
Bakewell Road Orton Southgate,
Peterborough
Cambridgeshire
PE2 6XU

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good knowledge of mortgage markets and friendly advice over phone. Communication by email was generally poor. After what seemed an age going back on forth on providing self assessment statements due to lack of clarity on what was actually required. Only one or two mortgage rates and options would be communicated at any given time leading to lots of back and forth to explore all the costs and options, with all the questions being driven by myself rather than forthcoming from GHL. In my past experience with other providers, all of this would be clearly summarised in one email. This meant that the mortgage process took a long time. It was also not made clear at the start of the engagement that GHL could not offer rates directly with the banks. The terms of business were not shared on initial contact. Leading to me find rates on the internet which were better than GHL could offer. Even now I am unclear whether the £495 I paid for my buy to let mortgage offer gives me lifetime membership with GHL.”

Helpful Report

(James Kurian) - Posted 3 years ago

Hi Jaideep, I am sorry that you are unhappy with the service you have received from James, one of our qualified mortgage advisers. I have spoken at length to him and I understand your case did take longer to arrange than would typically be considered normal, but I believe this was due to the complexity of your particular application and the various options being explored with and for you. I understand your buy to let mortgage was arranged by James and has now been completed and you were going to apply to your existing residential lender when you found a suitable property to purchase. Although you would be doing this directly with them, James did advise you that he would be happy to help you with the application. GHL do not offer lifetime fees, the fee charged was for arranging the buy to let mortgage and you signed a fee agreement confirming the terms prior to the commencement of the work. With regard to the rates available to us, we have access to the standard products of over 55 lenders in the UK including all the major banks and a number of intermediary exclusives. However, the majority of lenders also operate a retail network and have rates not available to mortgage intermediaries, on occasions these may be slightly better than we have access to and sometimes they are not. I appreciate that you are frustrated your application took some months, but having reviewed your case, I believe James conducted himself in a professional manner doing his best to assist you, in a time where the financial markets have been particularly turbulent. If you feel this is not satisfactory you can also complain formally by writing to Openwork who will then carry out a formal investigation into this case. Kind Regards GHL Direct

Posted 3 years ago

“Although she did very well sorting us a mortgage out and was very fast to reply and help out, she was very rude to me and my partner regarding life insurance which can’t be justified.”

Helpful Report

(Joanne Kay) - Posted 4 years ago

Thank you for taking the time to leave a review on your experience with Joanne. We are delighted she was able to assist you in obtaining your mortgage but obviously sorry that you feel she was then rude to you when discussing your Life Insurance requirements. Having spoken to Joanne and reviewed the emails between you, we are of the opinion that she fulfilled her role as your adviser and met her regulatory obligations in correctly advising you on the importance of life insurance. We are sorry that you thought her rude and can assure you this was not her intent, she just wanted to ensure you were correctly advised. We tried to contact you to discuss but unfortunately couldn’t reach you. Please feel free to call us if we can be of any more assistance

Posted 4 years ago

GHL DIRECT is rated 5.0 based on 2,230 reviews