GHL DIRECT Reviews

Name: GHL DIRECT
Address: Brightfield Business Hub, Bakewell Road Orton Southgate, Peterborough, Cambridgeshire
Rating: 4.97

5.0 Rating 2,230 Reviews

100 %

of reviewers recommend GHL DIRECT

5.0

Based on 2,230 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About GHL DIRECT:

We pride ourselves on offering a first class and stress-free service to our customers when it comes to mortgage, insurance, pension and investment advice. We have some of the most qualified and experienced advisors in the industry. As a member of one of the largest networks in the UK, we have access to 1000s of mortgage and insurance products. We can even access deals that your own bank or building society may not offer you.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Some Buy to Let mortgages are not regulated by the Financial Conduct Authority.

Approved by The Openwork Partnership 27/06/2023

Visit Website

Phone:

0845 3700 172

Email:

leads@ghldirect.co.uk

Location:

Brightfield Business Hub,
Bakewell Road Orton Southgate,
Peterborough
Cambridgeshire
PE2 6XU

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks again Tony. I would be in touch when I need to redo mortgage”

Helpful Report

(Tony Hull) - Posted 1 month ago

“Always friendly and helpful. Actively been chasing and explained everything to us clearly.”

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(David Horniblow) - Posted 3 months ago

“Joanne was very friendly and helpful.She helped and sorted the mortgage offer quickly.Moreover she helped me as NHS staff. A huge thanks to all GHL team. Still we are waiting for the final contract exchange.That is taking long. Good service.”

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(Joanne Kay) - Posted 5 months ago

“I was kept well informed and when I requested a phone call, I had all the support and help I needed”

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(Dan Mccarthy) - Posted 5 months ago

“Good communication throughout. Very helpful especially with my affordability calculations. Phil was very very friendly and approachable.”

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(Phil Nutter) - Posted 7 months ago

“The experience was good.”

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(Harry Norton) - Posted 7 months ago

“Helpful to us as first time buyers.”

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(Simon Walton) - Posted 8 months ago

“Knowledgeable supportive and quick service.”

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(Samantha Hooper) - Posted 9 months ago

“Overall, we are happy with the support provided by Sara. We always got prompt responses and seemed to get a good mortgage deal, below our budget, despite the rising interest rates. We are first time buyers and negotiated a price drop on our property, unbeknown to us, this ultimately meant that we had to pay more out due to the difference in property to value monies, when we questioned this with the solicitors, we were told that Sara should of informed us of this potentially happening (although we weren’t sure if this was true or not). Finally- I would suggest that ONP solicitors is not recommended because we did not have a good experience with these solicitors on the back of Sara’s recommendation. (We appreciate we had freedom of choice although as Sara was so good, we assumed they would be the same). Luckily we got in our property before Xmas which made the experience worth it and Sara had a lot to do with the process being rushed through therefore we are very thankful!”

Helpful Report

(Sara Orford) - Posted 1 year ago

“Always ready to help and easily reachable”

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(Karl Lawton) - Posted 1 year ago

“Quick to respond and was good with advice”

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(Susan Abbott) - Posted 1 year ago

“Very helpful in explaining processes and the norm of mortgage and other insurance related matters. Was available at night and during weekends which was a great help for me.”

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(Joanne Kay) - Posted 1 year ago

“Did as asked and found a good deal. Good communication”

Helpful Report

(Ross Hampton) - Posted 1 year ago

“Our broker searched market for us and came up with good products as per our need and was extremely helpful in getting the right rate and explaining the different benefits whilst showing no bias. Once handed over to the company dealing with the mortgage our service became more fragmented and the awareness as to timelines was more vague for us. Delays weren't explained by mortgage company/ law firm, and we wasted quite a long time waiting for next stage to happen in the process. The system the law firm used was clunky and the contact was not very responsive, so it might just have been good to know we needed to personally push back on the company more and that the broker was no longer going to be driving that part of the process, as we had a month delay in setting up and so it impacted our budget. This was not the broker's fault but would have been good to know that the company might need chasing earlier than we reealised, as our broker had been very active and hands-on in supporting us in the early process and our expectation going forward could have been managed accordingly. Overall very pleased with the broker's individual service.”

Helpful Report

(Tony Treble) - Posted 2 years ago

Thank you for your 4 star rating of GHL DIRECT, Beverley. We really appreciate you taking the time to do this. We're pleased to hear that Tony was able to provide good products, explain the different benefits, and get the right rate without bias. We also apologize that the service became more fragmented and timelines were less clear once the mortgage was handed over to the lender. We will certainly use your feedback to customize our services in such a way that provides greater clarity and convenience to our customers in future.

Posted 2 years ago

“My partner & I were both pleased with Ian. He was attentive and friendly. He was also knowledgeable and professional.”

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(Ian Randle) - Posted 2 years ago

Thank you Victoria for your 4 star rating of GHL DIRECT.

Posted 2 years ago

“Sam Dorn was very efficient in her understanding of the products on offer and the process to setting up the mortgage.”

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(Sam Dorn) - Posted 2 years ago

“Very pleasant on email and telephone. Not able to expand on this as we have not yet caught up face to face. This is scheduled for 14 Sept and I was contacted by another of your team who is closer to me but failed to make the initial contact. Neither of my two original named choices made any contact.”

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(Alistair Norton) - Posted 2 years ago

“Sam was very helpful, kind and supportable She did her job and answered our questions and she was so active”

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(Sam Dorn) - Posted 2 years ago

“Very helpful and knowledgeable”

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(Alistair Norton) - Posted 2 years ago

“He was really impressive. Good and satisfying explanation”

Helpful Report

(David Cracknell) - Posted 2 years ago

GHL DIRECT is rated 5.0 based on 2,230 reviews