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Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,514 Reviews
100 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,514 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st & Peak Mortgages 5 star review on 21st February 2023
Lucy B
Mortgage 1st & Peak Mortgages 5 star review on 16th November 2022
Jason A
Mortgage 1st & Peak Mortgages 5 star review on 12th January 2022
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Mortgage 1st & Peak Mortgages 5 star review on 11th December 2021
Katie B
Mortgage 1st & Peak Mortgages 5 star review on 7th July 2021
Anonymous
Mortgage 1st & Peak Mortgages 5 star review on 24th June 2021
Stephanie H
Mortgage 1st & Peak Mortgages 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
We have dealt with Mortgage 1st for a number of years now and value the timely and professional advice that is provided. Would recommend.
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Posted 2 years ago
I can't recommend Natalie enough to anyone, she was well and truly helpful and there for us the whole way. She kept us updated and went the extra mile without any hassle.
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Posted 2 years ago
Mortgage First have made this whole process seamless. They have helped us understand how things work and the communication and dedication to helping us has been wonderful. They are supportive and committed and we would have been lost without them!
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Posted 2 years ago
Simply quick, efficient service about 2 weeks from first contact to formal offer
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Posted 2 years ago
Great service very easy and straight forward.
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Posted 2 years ago
Natalie was great at keeping me updated with any progress or required docs. She processed everything quickly I sent her. She was friendly, professional and would definitely use again and recommend to others.
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Posted 2 years ago
Having had our initial Mortgage go through with Mortgage 1st and being so impressed, I immediately came back to Elliot again for our remortgage. Elliot and Katie have been so helpful in advising us and answering all of our questions, no matter how trivial. I actually even looked for a mortgage rate myself to see if I could find it cheaper…. I couldn’t! Thank you again Elliot and Katie
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Posted 2 years ago
I had my mortgage start to finish handled by Elliot & Katie, they took care of absolutely everything for a great price! My involvement was minimal which really helped, I would recommend them to anyone looking for mortgage advice
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Posted 2 years ago
Faye and Ashleigh were incredibly helpful in arranging my mortgage. Faye's knowledge was excellent - the product search and switching process were so easy. Although we were on quite a tight schedule and the admin process with my provider was tricky, the switch was completed in plenty of time. I will definitely come back to Mortgage 1st when it is time to renew.
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Posted 2 years ago
We originally went with Mortgage 1st to arranged our initial Right to Buy mortgage, and have continued to use their services after each fixed term has ended. Nikki has been amazing in ensuring that the process is as quick and easy as possible. She has regularly contacted us well in advance of our deals ending in order to ensure that we are not rushed into making a decision. She provides all the details we need in an "easy to understand" way and has been brilliant with her advice when we have had questions. Nikki is friendly, patient and very easy to talk with and always ensures that we are happy with our decision. We have received a fantastic service from them right from the beginning, and will continue to use them in the future.
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Posted 2 years ago
Excellent service!!! After having a poor experience with another mortgage broker i found mortgage 1st who just was the next level.
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Posted 2 years ago
We have used Mortgage 1st for the last 8 years and have received exemplary service from the start. When our fixed term mortgage is due to finish in a couple of months, we receive an email from Mortgage 1st offering further support in exploring the market and obtaining the best deals (it also reminds us to start looking around again!). Nikki Betts is fantastic, she is incredibly patient, ensures everything is fully understood and communicates regularly throughout the process, she makes what can be seen as a complex process seem like a breeze - an absolute pleasure to deal with. We have dealt with other members of Mortgage 1st and received the same standards throughout - every team member we have dealt with have been conscientious, professional and extremely approachable. If you are looking for a Mortgage Advisor - I highly recommend Mortgage 1st!
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Posted 2 years ago
As always Megan went above and beyond at every step of the journey to get me the right mortgage and support throughout a really stressful house purchase. I wouldn't trust anyone else.
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Posted 2 years ago
Megan and Mortgage 1st have been exemplary in their service from start to finish. My fiancé and I encountered many problems with the first supposedly highly rated mortgage company that we went with and we nearly lost the property that we had made an offer on due to this. Thankfully, Megan and Mortgage 1st saved the day! Megan found us a great mortgage within a very little amount of time and communication with both Megan and Mortgage 1st was excellent from start to finish. Megan is very knowledgeable and professional and she was able to answer any questions and queries we had in great depth, which reassured us throughout the process. My partner and I are so grateful for all of the hard work that she has put in that has now enabled us to buy our first home together. I would highly recommend both Megan and Mortgage First.
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Posted 2 years ago
Oliver and Amy always extremely helpful and keep me fully up to date with progress. Have had new mortgage and renewal with Oliver and always pleased with service. Would definelty recommend
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Posted 2 years ago
I would like to thank Elliot and Keeley for all their help and support they have given me throughout my mortgage process. You have both been very kind and patient with me and explained every little detail step by step. You are both very knowledgable and made me feel at ease trusting you to support me with securing a mortgage. You are both a credit to your company. I will highly recommend mortgage 1st to friends and family in the future.
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Posted 2 years ago
I can't thank you enough to Mrs Katherine Woolley helped me get 3 re-mortgage at one time. She is so professional and patience to deal with all the enquiries. I would highly recommend her if you want to get a great mortgage deal.
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Posted 2 years ago
We are so pleased with the service we received from Mortgage 1st. We were very lucky to be assigned Antonia Baron as our broker and she was absolutely amazing in the support she provided. Antonia is one of those rare people who is top of her field and obviously loves what she does. I was concerned that we would not be able to secure a 25 year mortgage because of our age, but she managed to find us a fantastic deal, so that we could make the move we wanted. Once the mortgage was identified, Becky took over and she was also superb and kept us regularly informed on progress. Moving house is a stressful experience, but if you want to reduce some of the stress, I would recommend instructing Mortgage 1st. Thank you Antonia and Becky, your support was excellent!
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Posted 2 years ago
Absolutely great service. All my questions answered in detail, quickly. Really helped settle my nerves as I find the whole mortgage process very stressful. Can definitely recommend
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Posted 2 years ago
We haven’t completed yet but so far we are ever so grateful for Hyat, who has helped us immensely. We’re struggling with a really disorganised new build company but Hyat has made this process so much easier to bear because of his expert advise. He always gives 100%, available evenings and weekends, does what’s best for his clients and we look forward to completing our home with him as our adviser 10/10. Becky Evans who processed our mortgage application has been an absolute star as well. She’s very thorough and just brilliant overall, you never have to worry about whether or not she’s going to fob you off because she replies to all emails in great timing. Highly recommend Mortgage 1st!
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Posted 2 years ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,514 reviews