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Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,514 Reviews
100 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,514 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st & Peak Mortgages 5 star review on 21st February 2023
Lucy B
Mortgage 1st & Peak Mortgages 5 star review on 16th November 2022
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Mortgage 1st & Peak Mortgages 5 star review on 12th January 2022
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Mortgage 1st & Peak Mortgages 5 star review on 11th December 2021
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Mortgage 1st & Peak Mortgages 5 star review on 7th July 2021
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Mortgage 1st & Peak Mortgages 5 star review on 24th June 2021
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Mortgage 1st & Peak Mortgages 5 star review on 17th June 2021
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Anonymous
Anonymous  // 01/01/2019
Carl Robbins had got into contact with us through our estate agents recommendation. Throughout the entire process Carl has gone above and beyond to support and inform us at every step. We had a very long waiting periods with our bank that extended the process by around 5 weeks. Carl Robbins & Amy Skinner both did amazing keeping us informed whenever we requested and chased on our behalf. They have made the mortgage application process stress free and were very pleasant throughout.
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Posted 2 years ago
We used Mortgage 1st to purchase my first home, and we have used them ever since. We see no reason to go anywhere else. An end to end service which provides for a hassle free process and allows you to get on with you day to day, safe in the knowledge that you are being looked after. Great staff, who are always on hand to help and nothing is ever too much for them. Even in the adverse market conditions we find ourselves in, Mortgage 1st take a lot of the pain away. We simply can't recommend them enough.
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Posted 2 years ago
Almost completed my mortgage that was arranged by mortgage 1st, I found them to be very helpful and replyed with answers to my questions very quickly!
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Posted 2 years ago
Amazing customer service, highly recommended
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Posted 2 years ago
Very helpful
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Posted 2 years ago
Really useful to get real advice about what was best to do in my situation, and amongst the current inflation/cost of living situation. Charlotte secured my rate on a day when all the lenders withdrew their rates, which was invaluable. She so managed to make my application with so little effort on my part. Hollie was really responsive and helpful always with my questions! I've used other mortgage brokers but definitely will come back here.
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Posted 2 years ago
Carl was brilliant. He took time to explain all our potential options and acted quickly to help us secure the best deal for us. Thank you.
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Posted 2 years ago
Great personal approachable service
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Posted 2 years ago
I feel like I could write a book on how amazing the mortgage 1st team have been. I needed help to pay off a shared equity loan I took out 10years ago and didn't know where to start. The advisor I was given first, Becky, was amazing, understood my confusing finances, whilst husband deployed over seas and childcare costs, she managed to keep me calm and up to date. As the process went on, it's been over a year, she kept me up to date with any changes. Unfortunately Becky left and I got a new Becky to help me, again she was amazing, I'm dyslexic and she explained everything in depth and made it feel personal and like she cared. She helped to chase solicitors when I was getting no answer and left no stone unturned. I've always used a free service in the past but this has made me understand how valuable a mortgage advisor is and your worth every penny. Thank you so much for everything.
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Posted 2 years ago
Couldn’t recommend Jonathan Saint and his team more! He has sorted our mortgage offer out in no time! Has been so kind and supportive throughout the process, kept us informed and updated at all times. Honestly couldn’t recommend someone’s services more!
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Posted 2 years ago
Laurel Ellis was amazing from start to finish and helped us with our remortgage. The whole process was finished in less than 2 weeks and was stress free all thanks to Laurel. Couldn’t recommend her enough, professional, friendly and an all round great mortgage advisor!
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Posted 2 years ago
the process was efficient, punctual and professional
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Posted 2 years ago
The level of customer service from both Beth and Keeley has been Fantastic. As a manager within customer service myself, I have high expectations and both have exceeded them and beyond. Thank you for all you have done to make such a stressful process as smooth as possible.
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Posted 2 years ago
Mortgage 1st have been a amazing company to work with , especially Nikki she has been a great help for me and my husband recently thanks Nikki
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Posted 2 years ago
Mortgage 1st continue to provide an excellence service. They have arranged my mortgages for me several times, on each occasion they have exceeded my expectations. Edward Peters is a brilliant mortgage broker, he has alway manage my mortgage requirements in a timely profession manner. I would highly recommend Edward. The mortgage processor, Amy Skinner was great, she kept us informed at all times and dealt with our application swiftly.
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Posted 2 years ago
Nikki has always been very helpful and efficient, this is the second time I have used mortgage1st and would highly recommend to anyone looking for a mortgage.
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Posted 2 years ago
Great service from Faye and Kirsty, quick responses and efficient, couldn't ask for more.
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Posted 2 years ago
Excellent service from Laurel and Lewis. Would definitely recommend.
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Posted 2 years ago
The process of acquiring a mortgage was made simple and easy, and my broker went above and beyond to ensure I was able to get the best offer
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Posted 2 years ago
Daniel was great..emailed me well in advance of my current mortgage ending to try and find a good deal ready for February. Managed to get a great deal with some sound advice too and saved me money Thanks
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Posted 2 years ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,514 reviews