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Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,514 Reviews
100 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,514 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st & Peak Mortgages 5 star review on 21st February 2023
Lucy B
Mortgage 1st & Peak Mortgages 5 star review on 16th November 2022
Jason A
Mortgage 1st & Peak Mortgages 5 star review on 12th January 2022
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Mortgage 1st & Peak Mortgages 5 star review on 11th December 2021
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Mortgage 1st & Peak Mortgages 5 star review on 7th July 2021
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Mortgage 1st & Peak Mortgages 5 star review on 24th June 2021
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Mortgage 1st & Peak Mortgages 5 star review on 17th June 2021
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1
Anonymous
Anonymous  // 01/01/2019
Elliot & Preet were fantastic from start to finish. Any queries I had were answered almost immediately. Very happy with the service and would highly recommend.
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Posted 2 years ago
Charlotte was fantastic the whole way through the process of our remortgage. She supported us throughout and answering a whole host of (probably very silly) questions was never too much trouble. Even when we found ourselves in some strange circumstances with credit files, she navigated us through to a resolution and got our remortgage completed. We cannot thank Charlotte enough and would not hesitate to recommend to friends and remortgage with her again in the future.
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Posted 2 years ago
Excellent service from Holly and Kirsty, would recommend to anyone. Explained the process to me in detail and have kept me updated.
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Posted 2 years ago
Very good customer service, we have now had 5 mortgages organised by Nikki and Becky, I would say the last 2 were the most difficult! But they never gave up and kept on going at the providers until we got Offers, Thanks Obviously I will use Mortgage 1st again and I have recommended them to alot of people as I can't fault the service.
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Posted 2 years ago
Excellent service and helped for an easy process when I can’t be chasing up banks during hours as I work 9-5. Very very helpful.
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Posted 2 years ago
Keeley was brilliant from start to finish - A 1st class service and can't recommend them enough. Thanks
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Posted 2 years ago
When 1 company didn't want to help us because of maternity leave mortgage 1st stepped in and said let's see what we can do. From the start they were easy to contact. Clear service and know their clients.
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Posted 2 years ago
Our mortgage enquiry was dealt with Sophie, she talked us through our options and finally we found our perfect home. Our offer was accepted and Katie took over our application, the process took longer than expected only due to the high demand from the lender. However we got our order offer, never thought in a million years we would get what we wanted. Sophie and Katie were amazing, kept in touch all the time, can’t thank them enough. They’ve made our dreams come true
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Posted 2 years ago
Elliot and Katie have been on hand to answer and question or query, they’ve done an amazing job helping us get our first home. Super professional and efficient service! Really personal and friendly service too.
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Posted 2 years ago
Thank You for a very efficient, helpful and professional service. We dealt with Amy Skinner by email and Danny Sykes by email and video call and all communications were efficient and professional.
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Posted 2 years ago
Excellent service by Amy Skinner and Carl Robins, well he is the best broker I have known. Just sheer excellence.
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Posted 2 years ago
Megan has been great I’ve used her for the last few years now and she has honestly put my mind at ease.
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Posted 2 years ago
Mortgage 1st were fantastic. Natalie was especially brilliant in finding us the best deal for us and worked hard in negotiations with the lenders on our behalf. Thanks Natalie!
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Posted 2 years ago
Excellent service levels. Grasped my individual circumstances really well and acted on them. Kept me updated and informed throughout the whole process, would highly recommend.
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Posted 2 years ago
Emma is Great!! We felt looked after and up to date with all developments. Emma is very knowledgeable and helpful whilst supporting us throughout the whole process, making it much less stressful that I thought possible. Emma and Kirsty were available for 'stupid questions' as well as normal business. I have already recommended Mortgage 1st to a few friends and will gladly recommend in the future.
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Posted 2 years ago
Excellent service, can't fault Mortgage First at all. Would recommend without hesitation.
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Posted 2 years ago
One word… lifesavers!!! Mortgage 1st literally saved us and helped us get the mortgage we required in order to get our dream home! We’ve had a pretty bumpy journey and if it wasn’t for Carl Robbins coming to our aid and providing us with clear advice, we wouldn’t be where we are now! He has been on hand via telephone and email countless times. He always had time for us, listened and went into action. For this we can’t thank him enough! He will be keeping us as customers that’s for sure. We also had a great experience with the support staff! Becky again kept us up to date and gave us alternative contacts through out the journey. Thank you so much
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Posted 2 years ago
So easy to deal with, Sophie was so helpful and found a great mortgage for us. All the stress was taken out of the process. Thank you!
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Posted 2 years ago
At Mortgage 1st, I worked with Nikki and Becky. Nikki gave me confidence from the first conversation that she would do everything she could to help me find a good deal, she was supportive, as well as being able to process all paper works online, making the process faster and more engaging. Becky made the entire process with the lenders and solicitors run smoothly. Becky kept me informed and up to date at all times. I would suggest Mortgage 1st.
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Posted 2 years ago
Dealt with Emma and Preet from Mortgage 1st and right from the first conversation with Emma I was filled with confidence that they would do everything they could to help and was not disappointed. Emma helped make the whole process seamless and had the mortgage processed within a timescale I did not think possible. I would recommend Mortgage 1st.
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Posted 2 years ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,514 reviews