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Mortgage 1st Reviews

5.0 Rating 2,204 Reviews
100 %
of reviewers recommend Mortgage 1st
5.0
Based on 2,204 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st Reviews

About Mortgage 1st:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

Write Your review

Mortgage 1st 5 star review on 21st February 2023
Lucy B
Mortgage 1st 5 star review on 16th November 2022
Jason A
Mortgage 1st 5 star review on 12th January 2022
Andrew &
Mortgage 1st 5 star review on 11th December 2021
Katie B
Mortgage 1st 5 star review on 7th July 2021
Anonymous
Mortgage 1st 5 star review on 24th June 2021
Stephanie H
Mortgage 1st 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
“Great service always there to help”
Helpful Report
Posted 13 hours ago
“⭐⭐⭐⭐⭐ We’ve had a fantastic experience with Mortgage 1st and couldn’t be happier with the service we’ve received. Chloe and Mathew have both been incredibly helpful throughout our mortgage application, keeping us informed, answering our questions and guiding us through every step of the process. Buying our first home can feel quite overwhelming, but they made everything feel much easier and gave us reassurance whenever we needed it. Their communication, professionalism and support have been excellent from start to finish, and we’ve always felt that they genuinely wanted the best outcome for us. We’re really grateful for all their hard work in helping us get our mortgage offer, and we wouldn’t hesitate to recommend Mortgage 1st to anyone looking for a mortgage broker. Thank you, Chloe and Mathew, for making what can be a stressful process so much easier!”
Helpful Report
Posted 1 day ago
“Very communicative and helpful.”
Helpful Report
Posted 1 day ago
“Chris has been incredibly helpful. Reaching out to make sure I get the best deal, explaining everything very clearly and helping to keep me on top of the changes when they come around. I would definitely recommend.”
Helpful Report
Posted 4 days ago
“From the very beginning, Matt and Rebecca were professional, knowledgeable, and incredibly supportive throughout the entire mortgage process. Matt took the time to explain everything clearly, answered all my questions promptly, and made what could have been a stressful experience feel straightforward and manageable. Matt worked hard to find the best mortgage solution for my circumstances and kept me informed every step of the way. Rebecca's level of customer service was outstanding, and I always felt that my best interests were the priority. Thanks to Matt's expertise and dedication, the whole process was smooth, efficient, and completed without any issues. If you're looking for a mortgage advisor who is trustworthy, responsive, and genuinely cares about helping clients achieve their goals, I would highly recommend Matt and the team at Mortgage 1st. Thank you again for all your help! Best Regards Siva and Lali”
Helpful Report
Posted 6 days ago
“Megan was an absolute pleasure to work with and got me the best deal available whilst I didn't have the time.”
Helpful Report
Posted 1 week ago
“We have used mortgage 1st for buying our first home, remortgaging and now purchasing our forever home! We couldn’t recommend Lucy enough, she has been professional, friendly & just fantastic from start to finish! She was always there when we had any questions and always responded quickly & with all the information! We are so grateful that she helped us secure the mortgage for our forever home and couldn’t recommend her enough! She has been absolutely fantastic from start to finish, we started about just enquiring costs etc and even then she was absolutely brilliant! Thank you so much! Thank you also to Beverley who helped with the final submission of our mortgage and for sending all the paperwork over to use and our solicitors so promptly to avoid any delays! Thank you both so much & we couldn’t recommend them enough!!”
Helpful Report
Posted 1 week ago
“Fantastic service as always! Always on the ball and super helpful. Hannah & Connor”
Helpful Report
Posted 1 week ago
“I can’t speak highly enough of Jenny and Katie at Mortgage 1st. Both are efficient and highly knowledgable but also genuinely nice people who can’t do enough to assist you.”
Helpful Report
Posted 2 weeks ago
“Harriette helped us get the best market rate for our first property five years ago. We've since referred multiple friends, and everyone has been just as thrilled with their experience. Thank you for the truly amazing service!”
Helpful Report
Posted 2 weeks ago
“We couldn’t be happier with Megan and the team at Mortgage 1st. From start to finish, the whole process was completely stress-free, simple and straightforward. Megan was incredibly knowledgeable and took the time to explain everything clearly, giving us excellent advice and helping us find the best value and the right option for our circumstances. Nothing ever felt like too much trouble, and we always felt that we were in safe hands. Communication was fantastic throughout. Megan and her team kept us updated every step of the way and responded promptly whenever we had a question, which made such a difference and took away so much of the usual stress involved with arranging a mortgage. Efficient, professional, friendly and genuinely committed to helping — we really couldn’t have asked for more. We would highly recommend Megan and the Mortgage 1st team to anyone looking for expert mortgage advice and a smooth, hassle-free experience.”
Helpful Report
Posted 2 weeks ago
“Mortgage first are a company that I cannot recommend highly enough. Our mortgage advisor Jenny is so friendly yet professional and knowledgeable. She always manages to find us a good deal and she explains everything in a way that is easy to understand, even for the less financially savvy! We have used her for two house moves and remortgaging and it’s just so refreshing and reassuring to be able to have complete faith in a company, and feel that they are always acting in your best interests. Can’t thank them enough.”
Helpful Report
Posted 2 weeks ago
“Laura, has been amazing and made the experience easy and as stress free as it can be. Communications from the whole team have been excellent and I would recommend this service to anyone looking for a mortgage.”
Helpful Report
Posted 2 weeks ago
“Great company - very helpful and super smooth remortgage process. Highly recommended.”
Helpful Report
Posted 2 weeks ago
“Great company great advise and down to earth people what can’t do more for you to get you the right best products for you 6th years of using and will be back when it’s time to remortgage Thanks guys over all departments ✨”
Helpful Report
Posted 2 weeks ago
“We have used Mortgage1st previously for our remortgage, and Shaun Burke, (Mortgage and Protection Broker), has once again supported us with arranging our new mortgage to purchase our next home. Shaun has made the whole process incredibly straightforward and stress-free. He has been transparent throughout, listened carefully to our requirements and worked hard to find us the most competitive product available. He is extremely responsive by email and has always been happy to answer any questions or concerns we have, no matter how small. We have felt completely supported throughout the process. Shaun is someone I would certainly recommend to friends and family. His knowledge, professionalism and customer service have been excellent. Katie Frith, our Mortgage Processor, has recently been assigned to us to manage the next stage of the process. She has also been very responsive and helpful via email, keeping things moving and supporting us through the next steps. I would definitely recommend Mortgage1st, particularly to anyone with busy work and family commitments who doesn’t want to spend hours on the phone or attend lots of appointments in person. The communication by email has made the whole process much easier to manage around our busy lives. Mortgage1st wasn’t a company I had come across before using them for our remortgage, but having now used their services again, they are definitely a company I would recommend. Shaun and Katie have both provided an excellent service and made what can often feel like a stressful process much easier.”
Helpful Report
Posted 2 weeks ago
“Laurel Ellis at Mortgage 1st has been such a great help through the entire process, she very quickly got things going for us and gave advice on offers, our solicitors, jobs etc and has been such a blessing for us! Her customer service and professionalism is so lovely in such a stressful, important and busy time! I would highly recommend going with her and we will continue to go back to her in the future!”
Helpful Report
Posted 3 weeks ago
“I’ve used Laurel for many years for all of my mortgages and have always received an excellent service. She is incredibly helpful, professional and supportive, and always goes above and beyond to find me the best rate available. Her customer service is exceptional, and she makes the whole process straightforward and hassle-free. I have complete confidence in her advice and wouldn’t hesitate to recommend Laurel to anyone looking for a mortgage advisor. I’ll continue to use her every time I remortgage in the future. Excellent service every time — thank you, Laurel!”
Helpful Report
Posted 3 weeks ago
“I couldn’t have wished for a better process with getting my first mortgage! A huge thank you to Lucy and Sarah who sorted my mortgage and insurance for me. From start to finish, the process was smooth and I was kept up-to-date throughout, including helping move solicitors along as well. Massive thank you to the Mortgage 1st team!”
Helpful Report
Posted 4 weeks ago
“Despite many hurdles on my side mortgage 1st team remained professional, informative and above all else adding value to a refinancing project. Will 100% be using them again I can’t recommend them highly enough”
Helpful Report
Posted 4 weeks ago
Mortgage 1st is rated 5.0 based on 2,204 reviews