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Mortgage 1st Reviews

5.0 Rating 2,055 Reviews
100 %
of reviewers recommend Mortgage 1st
5.0
Based on 2,055 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st Reviews

About Mortgage 1st:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

Write Your review

Mortgage 1st 5 star review on 21st February 2023
Lucy B
Mortgage 1st 5 star review on 16th November 2022
Jason A
Mortgage 1st 5 star review on 12th January 2022
Andrew &
Mortgage 1st 5 star review on 11th December 2021
Katie B
Mortgage 1st 5 star review on 7th July 2021
Anonymous
Mortgage 1st 5 star review on 24th June 2021
Stephanie H
Mortgage 1st 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
We have used mortgage 1st three times now, Shaun has always been absolutely excellent and so has Bev supporting him, super smooth process, very fast turnaround and always available on the phone. 10/10
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Posted 5 hours ago
Really quick and helpful service! Thank you
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Posted 5 hours ago
Daniel and Paige provided outstanding customer service throughout my mortgage application. When my first mortgage offer unexpectedly fell through, they acted incredibly quickly and professionally to secure approval with a second lender. Their communication was excellent from start to finish, always keeping me updated and answering any questions promptly. I was also impressed with how smooth and efficient the whole process felt despite the setback. They worked hard behind the scenes to avoid delays and made a stressful situation much easier to manage. I’m very grateful for their dedication, persistence, and support in helping me obtain my mortgage offer. Highly recommend Daniel and Paige to anyone looking for reliable and proactive mortgage advisors.
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Posted 6 hours ago
I have been speaking with Thomas Dent who had both time and patience to deal with my enquiry thoroughly. He was easy to talk to, knowledgable and very efficient. I have also liaised with Katie Frith via email and she has been prompt with responses, helpful and courteous. I would be happily recommend Mortgage 1st.
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Posted 8 hours ago
Preet was really helpful from start to finish, she was polite and always quick to respond to any queries we had. I would definitely recommend Mortgage 1st and would use them again!
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Posted 1 day ago
Lucy Woodhouse and Becky Taylor were my adviser/administrator and provided an excellent service. The case involved an equity transfer and some protracted negotiations but they were patient and professional throughout a scenario that took over a year to get to completion. I ahve worked in Financial Services myself for over 20 years and I would happily recommend them to anyone looking for mortgage advice.
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Posted 5 days ago
Our mortgage was applied for and approved within 3 weeks! Matthew & Preet have been absolutely amazing to deal with, both extremely responsive & efficient, answering our queries within minutes. Wouldn't hesitate to recommend! Thank you so much :)
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Posted 5 days ago
I have used Mortgage 1st for a while now and I'm really happy with the service they provide. Nikki is great and very helpful taking all the stress out of the situation, i would highly recommend.
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Posted 5 days ago
Our process was really smooth with Mortgage 1st and we had Keeley as our advisor, she was amazing! Really helped talk through everything as first time buyers and explained things thoroughly so we understood. The process was smooth and we couldn’t recommend them enough!
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Posted 6 days ago
Good service, efficency and friendly
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Posted 6 days ago
Made everything simple
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Posted 1 week ago
Excellent service from start to finish .Would highly recommend very very satisfied
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Posted 1 week ago
Wonderful experience with Ian. Ian expressed he would do his best to get me a mortgage offer and he did! Very professional and kept me informed through the whole process. I cant thank him enough for all his help and support. Thank you Ian!
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Posted 1 week ago
Second time purchasing a property using the help from Mortgage 1st to secure a mortgage deal and I am just as impressed. Cannot praise or thank these guys enough. Special thanks to Elliot who has been my main point of contact both times - really friendly, hardworking guy. Also would like to thank Bev who helped process my mortgage deal. Such a smooth process, would highly recommend to everyone! 😊
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Posted 1 week ago
I have been using Gary for Mortgage advise for many years now. He always finds the best deals. I cannot recommend him highly enough, professional, knowledgeable & explains everything well to a non finance person (me). If you're looking for mortgage advice, head over to Gary C & Rebecca
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Posted 1 week ago
We dealt with Laura & Bev, all of whom were excellent and made everything very clear and easy to understand. We would highly recommend using them at Mortgage 1st.
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Posted 1 week ago
Excellent service! They were great in helping me understand the process as a first time buyer and were always happy to answer any questions I had in a timely manner.
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Posted 1 week ago
Really good help from Katie & Daniel, would definitely recommend!
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Posted 1 week ago
Really good help from Katie & Daniel, would definitely recommend!
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Posted 1 week ago
Tom Dent was super professional, helpful, informative and made the process of getting a mortgage seamless - as first time buyers we were very daunted by the whole process. He was also very transparent around costs, rates, fees the brokers earn etc. can’t fault his service or professionalism. Thank you Tom!
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Posted 1 week ago
Mortgage 1st is rated 5.0 based on 2,055 reviews