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Mortgage 1st Reviews

5.0 Rating 1,342 Reviews
99 %
of reviewers recommend Mortgage 1st
5.0
Based on 1,342 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st Reviews

About Mortgage 1st:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

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Mortgage 1st 5 star review on 21st February 2023
Lucy B
Mortgage 1st 5 star review on 16th November 2022
Jason A
Mortgage 1st 5 star review on 12th January 2022
Andrew &
Mortgage 1st 5 star review on 11th December 2021
Katie B
Mortgage 1st 5 star review on 7th July 2021
Anonymous
Mortgage 1st 5 star review on 24th June 2021
Stephanie H
Mortgage 1st 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
10/10 service from Danny and the team. Made renewing my mortgage very simple.
Helpful Report
Posted 13 hours ago
Had a MIP within a day and a mortgage approved within 3 weeks! Super quick and fab service from both Sophie and Preet! Thank you.
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Posted 19 hours ago
Thanks to Elliot and Amy for sorting out my remortgage with Barclays. One quick form to complete and the whole process was completed within 24 hours.
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Posted 1 day ago
I dealt with Laurel & Keeley for my remortgage. The process was quick and easy, they secured me a great rate and Keeley kept me updated frequently through to completion
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Posted 1 day ago
I was well supported with how to fill in all the forms. Good advice and follow on support as things progressed. Everything was clearly explained to me and I felt fully consulted and in receipt of all the knowledge and understanding I needed to make informed decisions.
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Posted 1 day ago
The service provided was fantastic from start to finish, the communication from Lucy and Sharlene was amazing and they've been so helpful with everything we needed
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Posted 2 days ago
Sophie and Paige from Mortgage 1st have been very attentive, efficient and focused on our needs as older buyers with particular product requirements. We have been very happy with the service and would recommend to others.
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Posted 3 days ago
Excellent service from start to finish, attentive and prompt with responses - the team worked very hard to get the product we needed. Having remortgaged a few times, there is only one company we'll use going forward!
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Posted 3 days ago
Very pleased with the service offered by Craig and Keeley in helping me to secure a mortgage for my first home. As a skilled worker i expected some challenges but Craig was very helpful finding the best offer. Very prompt in responding to queries and follow-ups. I definitely recommend Mortgage 1st 100%.
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Posted 3 days ago
Nothing was too much trouble with them ,Thank you so much with all your help mainly with the paperwork lol . Would recommend with all your Mortgage needs . Excellent!!!
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Posted 4 days ago
Very happy for the assistance on the purchasing the house by getting a mortgage. Always kept me informed with everything that had to be done. I would like to thank Daniel and Hannah. Regards Stuart
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Posted 1 week ago
I have worked with Edward and Preet for getting my mortgage. They have been very helpful throughout the process and they kept me updated each stage of the process. They are really very spontaneous if you have any questions and very friendly and approachable. Thank you so much both of you.
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Posted 1 week ago
Great service! Building the Trust between customer and company,service provider...
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Posted 1 week ago
We would highly recommend Danny at Mortgage 1st, he’s been so helpful, always explaining things to us in so much detail. Nothing was too much trouble for him. Sharlene processed our mortgage and kept us updated along the way. Thank you both!
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Posted 1 week ago
I recently went through a mortgage product switch after my two-year fixed rate ended, and I had the pleasure of working with Wes as my mortgage adviser. From start to finish, Wes provided an exceptional service that exceeded my expectations. He took the time to thoroughly explain all the options available to me, ensuring that I had all the information needed to make an informed decision. His patience and ability to simplify complex details truly put my mind at ease. What stood out the most was how seamless and stress-free Wes made the entire process. His guidance and expertise ensured everything was handled smoothly, and I felt confident every step of the way. Additionally, Wes went above and beyond to tailor his advice to my specific circumstances, making sure the product I chose aligned perfectly with my long-term financial goals. It’s rare to find someone so dedicated and approachable. I would highly recommend Wes to anyone in need of mortgage advice. His professionalism, knowledge, and customer-focused approach are second to none!
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Posted 1 week ago
We were recommended to Paige and Laurel, and we couldn't be happier with their service! They were incredibly quick in securing us a great mortgage deal, and their communication throughout the process was flawless. They kept us informed every step of the way and made everything so easy to understand. Their professionalism and expertise really filled us with confidence. Highly recommend them to anyone looking for efficient and reliable mortgage brokers!
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Posted 1 week ago
Mark and Paige made my mortgage renewal process simple and free of complication. They explained the options clearly and ensured the process was smooth. Really appreciate their hard work.
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Posted 2 weeks ago
Was a pleasure working with Laurel Ellis and Bev Hickman on the refinance of my mortgage. Laurel was efficient in providing different options for my requirements - having worked with her in the past, this was another smooth experience! Bev was looking after the day to day approval process and an absolute star! She followed up regularly till completion and answered all my questions very efficiently.
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Posted 2 weeks ago
After 10y of being in rented accommodation not thinking I could get a mortgage Keeley along with Paige secured me a deal. Amazing! couldn't recommend them more :)
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Posted 2 weeks ago
We have been using mortgage 1st for a few years now and always blown away with their efficient service. Life is busy enough as it is, we are always satisfied and secure knowing they do the best by us, the customer. Danny and Amy are brilliant, thanks guys!
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Posted 2 weeks ago
Mortgage 1st is rated 5.0 based on 1,342 reviews