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Mortgage 1st Reviews

5.0 Rating 2,164 Reviews
100 %
of reviewers recommend Mortgage 1st
5.0
Based on 2,164 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st Reviews

About Mortgage 1st:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

Write Your review

Mortgage 1st 5 star review on 21st February 2023
Lucy B
Mortgage 1st 5 star review on 16th November 2022
Jason A
Mortgage 1st 5 star review on 12th January 2022
Andrew &
Mortgage 1st 5 star review on 11th December 2021
Katie B
Mortgage 1st 5 star review on 7th July 2021
Anonymous
Mortgage 1st 5 star review on 24th June 2021
Stephanie H
Mortgage 1st 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
Mortgage 1st were recommended by Unbiased. I sent in an enquiry and had a quick response. I found my mortgage adviser (Curtis) to be knowledgeable, pragmatic and understanding of my circumstances. He took the time and effort to fully understand my situation and find a solutions which suited me. The Mortgage Processor (Beverley) was excellent and always prompt to respond. Overall, I would recommend Mortgage 1st. I found the people friendly and quick to respond. They made the whole process of remortgaging a lot less stressful and I will definitely use them in the future.
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Posted 17 hours ago
Brilliant service, was very informative and helpful. When we didn't have documentation or got things wring they were very understanding and rectified any issues we had. Would reccomend this company to any first time buyers. Really helped make the process less stressful.
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Posted 1 day ago
I’ve been dealing directly with Laura O, for awhile and her customer service is exceptional. She always comes back to me promptly, give great advice and is very patient with me, as my busy schedule means I’m not always contactable. I highly recommend her for the great job she does and her years of expert knowledge.
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Posted 2 days ago
Brilliant service as always. nothing was to much. everything explained in detail. will be returning for my next remortgage.
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Posted 3 days ago
Oliver and Katie were so helpful throughout our remortgage process. They made the whole process seamless and it was the easiest mortgage I have had to date. I woukd recommend them both, especially with efficiency, knowledge and communication, they are a great team.
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Posted 3 days ago
Danny has been super helpful with my mortgage renewal and exploring all possible options for me and helping me come to the best decision for me at the moment.
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Posted 6 days ago
I came across Mortgage 1st through social media. A phone meeting was organised and I spoke to Ian. From then on I have had total trust and confidence in his ability to help us through our mortgage plan. Him and Paula have been excellent. Thank you.
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Posted 6 days ago
The team and particularly Julie really helped take the stress out of buying a home I would recommend the service and want to thank Julie for all her help and for answering all of my silly questions. Ref: ‪1916182‬
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Posted 1 week ago
Great service. We have used them twice now for our mortgage and they have been excellent. I would definitely recommend them.
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Posted 1 week ago
Absolutely fantastic service from Oliver and Beverley at Mortgage 1st. Oliver explained everything thoroughly and made a potentially daunting process so straight forward. He was clear, comprehensive and concise throughout the process and ensured every query or concern I had was answered fully. Beverley kept us fully up to date with what was happening in a timely manner and explained what was outstanding, what would happen next and what to expect at each stage of the remortgage process. I can’t recommend Mortgage1st highly enough. Excellent, friendly service from start to finish.
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Posted 1 week ago
Ive used Mortgage 1st for my property re-mortgage for tge past 10 years Their service has been consistently excellent. Megan , my mortgage advisor, manages to always secure the best available rate and guide on other options appropriate for my needs at the time eg. 2year vs 5 year mortgage or releasing equity etc.
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Posted 1 week ago
We decided to stay with our currently lender for our renewal this year. It was no cost to us, and with having time off on maternity leave I didn’t want to deal with all the switching issues. Nikki took all the pressure off and did it for us. Saving us any type of stress of sorting it. She is currently renewing all of our health policies too.
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Posted 1 week ago
Excellent Service from Harriet and Paula A big thank you to Harriet and Paula for all their help and support throughout our mortgage application. They were both very professional, helpful and responsive, and made the whole process much easier for us. We are delighted to have now received our mortgage offer. We really appreciate all their hard work and guidance in getting us to this stage. Highly recommend Harriet and Paula for their excellent service!
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Posted 2 weeks ago
Really user-friendly, helpful and responsive. Overall felt like a smooth process with Lauren and Bev. Would recommend!
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Posted 2 weeks ago
I had an excellent experience with Mortgage 1st team. Harriette did a fantastic job from start to finish in arranging my BTL mortgage. She was incredibly responsive, professional and an absolute pleasure to deal with throughout the entire process. She went above and beyond to find suitable solutions and explore different options for me. Extremely grateful for her support. I'd also like to give a special mention to Lewis Atkins, who provided excellent service in sourcing suitable landlord insurance that met my specific requirements. His attention to detail and excellent service is greatly appreciated. Kudos to the whole team for providing such fantastic service. I wouldn't hesitate to recommend Harriette, Lewis and the team to anyone looking for mortgage and insurance support. Thank you team!
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Posted 2 weeks ago
From start to finish the communication was excellent. I received a first class, professional service and had my mortgage offer confirmed in under 2 weeks. I would certainly recommend Mortgage 1st to anyone needing the support of advisers to secure a mortgage.
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Posted 2 weeks ago
Lucy has been brilliant from start to finish. She’s explained everything clearly, kept us updated, and made the mortgage side of things feel straightforward and manageable. Preet has also been really helpful. George has been great too, he’s sorted all of our protection out and made that part of the process feel simple and well organised. Altogether, they’ve been a genuinely supportive team and have made the whole experience much easier for us.
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Posted 2 weeks ago
Ian Harper and Preet made our experience seamless and Ian went above and beyond to get our mortgage over the line, would highly recommend!
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Posted 2 weeks ago
We have been extremely happy with the service provided in our recent re-mortgage. From the outset, Julie was fantastic. She took great care in understanding our current position, and exploring all options for us, which she explained in great detail, examining the pros and cons with us. The mortgage secured saves us money without extending the term so a win-win for us! The service she provided was second to none and we were kept up to date throughout the whole process by both Julie and Beverley. We will definitely recommend.
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Posted 2 weeks ago
Megan recently did a buy to let remortgage for us and really got us a mortgage to suit our needs, whilst releasing potential with the property. Becky was super fast and efficient in her role as well and they seem a superb duo.
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Posted 2 weeks ago
Mortgage 1st is rated 5.0 based on 2,164 reviews