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Mortgage 1st Reviews

5.0 Rating 2,145 Reviews
100 %
of reviewers recommend Mortgage 1st
5.0
Based on 2,145 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st Reviews

About Mortgage 1st:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

Write Your review

Mortgage 1st 5 star review on 21st February 2023
Lucy B
Mortgage 1st 5 star review on 16th November 2022
Jason A
Mortgage 1st 5 star review on 12th January 2022
Andrew &
Mortgage 1st 5 star review on 11th December 2021
Katie B
Mortgage 1st 5 star review on 7th July 2021
Anonymous
Mortgage 1st 5 star review on 24th June 2021
Stephanie H
Mortgage 1st 5 star review on 17th June 2021
Nicole C
1
Anonymous
Anonymous  // 01/01/2019
Megan recently did a buy to let remortgage for us and really got us a mortgage to suit our needs, whilst releasing potential with the property. Becky was super fast and efficient in her role as well and they seem a superb duo.
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Posted 15 hours ago
The service provided from the start has been fantastic. Julie has been amazing and taken the time to get to know both me and my husband. She has been on hand anytime via text, phone call or email. She has been efficient with time and getting our mortgage progressed. We are extremely grateful!
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Posted 4 days ago
Great service, Danny is great very informative and makes things very easy and straightforward and will answer any questions with up to date information Thanks all involved I have used Danny for 5+ years for remortgages and new mortgages.
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Posted 5 days ago
Keeley was a massive help and took the stress away of having to find a mortgage. Keeley was always on the other end of the phone and kept us updated at all times. Thank you so much, I would definitely recommend.
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Posted 5 days ago
Andy has been fantastic throughout the whole mortgage process. He has been professional, knowledgeable, and always quick to respond to any questions we had. He explained everything clearly, kept us updated at every stage, and made what could have been a stressful experience feel straightforward and manageable. We really appreciate all of his help and would highly recommend Andy to anyone looking for a mortgage advisor.
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Posted 6 days ago
Andy has been fantastic throughout the whole mortgage process. He has been professional, knowledgeable, and always quick to respond to any questions we had. He explained everything clearly, kept us updated at every stage, and made what could have been a stressful experience feel straightforward and manageable. We really appreciate all of his help and would highly recommend Andy to anyone looking for a mortgage advisor.
Helpful Report
Posted 6 days ago
Andy has been fantastic throughout the whole mortgage process. He has been professional, knowledgeable, and always quick to respond to any questions we had. He explained everything clearly, kept us updated at every stage, and made what could have been a stressful experience feel straightforward and manageable. We really appreciate all of his help and would highly recommend Andy to anyone looking for a mortgage advisor.
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Posted 6 days ago
Wonderful and friendly service. Megan really knows us and listened fully to our wishes before matching us with the best deal.
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Posted 6 days ago
We used mortgage 1st to get a mortgage on a new home and we couldn't be any happier with the service. Jenny was absolutely fantastic and so kind She reassured us along the way and was always there if we had any queries or advice. We have been supported massively and the team are so friendly. Jenny is exceptional and a credit to the team. Lauren was also super helpful and kept us updated with the mortgage application. Highly recommended!
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Posted 1 week ago
Megan has been absolutely amazing , gone above and beyond a mortgage advisor , we were in a very difficult position & she worked so hard to get USA deal that worked , I can't recommend her highly enough , would never use anyone else
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Posted 1 week ago
Megan has been absolutely amazing , gone above and beyond a mortgage advisor , we were in a very difficult position & she worked so hard to get USA deal that worked , I can't recommend her highly enough , would never use anyone else
Helpful Report
Posted 1 week ago
Excellent service,straight forward process,keeley & Danny were very helpful and polite through all communications Would recommend
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Posted 1 week ago
I had a great experience with Mortgage 1st from start to finish. Everything moved much quicker than I expected, and the whole process was straightforward and stress-free. Everyone I dealt with was friendly, helpful, and always happy to answer any questions. They kept me updated throughout the application, so I always knew what was going on and never had to chase anyone for information. I’m really happy with the service I received and would definitely recommend Mortgage 1st to anyone looking for a mortgage broker. Thanks to the whole team for making the process so easy!
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Posted 1 week ago
We had a fantastic experience with Mortgage 1st, especially thanks to our mortgage advisor, Lucy. From the very beginning, she has been incredibly helpful, knowledgeable, and supportive throughout the entire mortgage process. Lucy was always available whenever we had questions, no matter how big or small, and she kept us informed every step of the way. She made what could have been a very stressful process feel much easier, and we always felt confident knowing she was there to help. We really appreciate all of Lucy’s hard work, patience, and dedication. We wouldn’t hesitate to recommend Mortgage 1st to anyone looking for a reliable and professional mortgage advisor. Thank you so much, Lucy!
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Posted 1 week ago
Keeley C and Keeley M were great at securing our mortgage for our second home having used them to remortgage on our first home a few years ago. They processed our application quickly and explained it all to us clearly.
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Posted 2 weeks ago
We can't recommend Julie and Keeley at Mortgages 1st highly enough. From start to finish, they were absolutely fantastic in helping us secure a mortgage for our new home. They made what could have been a stressful process feel straightforward and manageable, always keeping us informed and taking the time to explain everything clearly. Their knowledge, professionalism, and dedication gave us complete confidence throughout the process. Julie and Keeley were always friendly, approachable, and quick to respond to any questions we had. They went above and beyond to find the right mortgage for our circumstances, and we're incredibly grateful for all their hard work and support. Thank you both for making our journey to buying our home such a positive experience. We wouldn't hesitate to recommend Mortgages 1st to anyone looking for expert mortgage advice and outstanding customer service. Ref: 1895483
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Posted 2 weeks ago
We couldn't have asked for better mortgage advisors than Chris and Bev. Chris was so helpful from the start, always quick to reply, explaining everything clearly, and making sure we understood each step. He worked hard to find us the best mortgage and made the whole process much less stressful. Bev was also amazing. She was always helpful, and quick to respond. Together, they kept everything moving and gave us great advice throughout. We really believe our mortgage offer came through so quickly because of how efficient and responsive they both were. Thank you both so much for all your help and support. We would highly recommend Chris and Bev to anyone looking for a mortgage advisor.
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Posted 2 weeks ago
We have used Jenny for the mortgage on 3 properties over the last 11 years aswell as 2 mortgage renewals. She is literally the best! Her approach immediately puts you at ease and makes you feel in safe hands. She can navigate the most complex situation. She is extremely kind, caring, approachable and supportive. We couldn't ask for more. Thank you as always Jenny!
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Posted 2 weeks ago
We can't recommend Nikki and Paige highly enough! They made the entire mortgage process feel incredibly straightforward and stress-free from start to finish. Their communication was outstanding throughout, keeping us updated at every stage and always responding quickly to any questions or queries we had. Nothing ever felt like too much trouble. Not only are they highly knowledgeable and professional, but they're also genuinely friendly, approachable and personable, which made such a difference during what can often be a daunting process. Thank you both for all your support, guidance and reassurance. We truly felt looked after every step of the way and would happily recommend you to anyone looking for mortgage advice
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Posted 2 weeks ago
I’d like to give a special thanks to Curtis who was our advisor during the entire process, he was absolutely amazing and handled my case with the utmost professionalism even when we didn’t make it easy at times and made it much more complicated for him but he handled jt with grace and worked tirelessly to ensure the best offer for myself. His experience and knowledge helped navigate my slightly unorthodox employment arrangements and was the core reason as to why we were able to get an offer. I would not hesitate to use mortgage 1st again.
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Posted 2 weeks ago
Mortgage 1st is rated 5.0 based on 2,145 reviews