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Mortgage 1st & Peak Mortgages Reviews

5.0 Rating 1,499 Reviews
100 %
of reviewers recommend Mortgage 1st & Peak Mortgages
5.0
Based on 1,499 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Mortgage 1st & Peak Mortgages Reviews

About Mortgage 1st & Peak Mortgages:

We are an award-winning team of experienced Mortgage & Protection Advisers offering professional advice to customers across the UK. With over 40 qualified advisers and a wealth and breadth of knowledge, we can assist with any enquiry. Our team prides itself on delivering five-star service, supported by 20+ dedicated staff members who guide you through the entire mortgage process efficiently.

Our head office in Chesterfield, Derbyshire, hosts a third of our team, with the rest working remotely across the UK. This ensures that no matter where you live or plan to buy, our team is available to help.

Founded in 2008 by Jon and Lisa Stones, our family-run business maintains core values of caring for employees, customers, charities, and the local community. Our positive workplace culture was highlighted when we were named a ‘Top Mortgage Employer’ in 2023 based on an anonymous staff survey. Winning prestigious awards like ‘Best Mortgage Broker (8-50 advisers) 2024’ at the Mortgage Strategy Awards and ‘Broker Firm of the Year (11-50 employees) 2023’ at the Financial Reporter Awards underscores the quality of our service.

Whether you're a first-time buyer, looking to release equity or consolidate debt, a landlord managing a portfolio, or in need of personal insurance policy reviews, our specialist advisers are here to help.

Buying your first home can be daunting, but our friendly, experienced advisers will guide you through the process and find the most suitable mortgage product. If you're looking to remortgage, purchase a buy-to-let property, or take out insurance, our expertise and guidance will save you time and provide peace of mind, ensuring you get the best deal after a thorough explanation of your options.

As advisers authorised by the Financial Conduct Authority, we ensure all customers are treated fairly. We listen to your needs and present the most suitable options. Your dedicated adviser and case handler will process your application, supporting you until your mortgage or insurance policy is completed.

Beyond Mortgage & Protection Advice, our sister company Specialist 1st offers second charge mortgages, auction finance, commercial mortgages, bridging loans, development finance, and mortgages for non-UK residents. We also recommend conveyancing solicitors, building surveyors, will writers, and equity release advisers.

As the largest mortgage & protection advice firm in Derbyshire, we have access to exclusive deals available only through selected firms, allowing us to pass potential savings on to you. Thousands of five-star reviews mention our team members by name, reflecting the care and attention they provide.

A significant portion of our business comes from returning customers or referrals, demonstrating the quality of our service.
Our support doesn't end when your mortgage completes. We'll stay in touch and inform you well in advance when your deal or term is ending, offering remortgaging or refinancing options and supporting you through the process again. We understand that life circumstances change, and we can review your insurance policies to ensure they still meet your needs.

We are your lifelong adviser, providing professional mortgage and protection advice through all of life's key milestones—from buying your first home and moving up the property ladder to renovating your forever home and later releasing equity to help fund your children's education, weddings, or house deposits.

Visit Website

Phone:

03300 552 240

Email:

advisers@mortgage1st.co.uk

Location:

2 Napier Court, Gander Lane,
Barlborough,
Chesterfield
Derbyshire
S43 4PZ

Write Your review

Anonymous
Anonymous  // 01/01/2019
Lucy and Keeley were fantastic and helped us get our mortgage quickly and easily. They kept us informed every step of the way and answered all of our questions in a timely manner. Thanks a lot for all the help
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Posted 1 year ago
Harriette and Keeley Craig from mortgage 1st helped me a lot to get mortgage offer on time. They responded quickly via emails. Thank you very much Harriette and Keeley Craig . I would recommend their service.
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Posted 1 year ago
From my first Initial call to Mortgage1st it was quick and easy to lay out my mortgage requirements, from then on it took away a lot of time and energy as mortgage1st got to work on finding a suitable lender which left me just to provide the necessary documentation to support the application. I would highly recommend their services for your mortgage needs.
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Posted 1 year ago
Excellent and professional service. Chris Dunn was superb throughout, as was Katie Murphy. Unfortunately, Chris was away on holiday for a week when I needed to move my mortgage application along. It would have been great if someone else could have picked up my application while he was away. Other than that, I would thoroughly recommend Mortgage first.
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Posted 1 year ago
Ownership and dedication of issues and thorough knowledge on subject. Thanks
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Posted 2 years ago
Great service and consistently updating you throughout the process via WhatsApp which is a far better way to communicate in the current climate. However would have preferred a update as to when completion would have happened rather than chasing up solicitors.
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Posted 2 years ago
Elliot helped us through every stage of the process and did all the hard work for us
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Posted 2 years ago
Had a very positive experience with mortgage first, received good and very much unbiased advice (refreshing after dealing with Estate agents). Fast responses and all queries answered, my only feedback would be out of office email responses would be a nice touch, but this is barely an issue. Will be in contact with my Advisor and Processor, Chris Griffiths and Preet Kharoud the next time I have need for their services.
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Posted 2 years ago
Great advisor and perfect service by both
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Posted 3 years ago
Friendy,supportive Regularly update us on progress of our application. They were pro-active, with regard what lender's next question or request might be.
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Posted 3 years ago
Very happy with the customer service. Extremely helpful in every aspect. Only issue I had was being referred to the worst conveyancing solicitor company I have every used. Which made the purchase a huge pain.
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Posted 3 years ago
Hi Liam. Thank you for your review and feedback, we are sorry to hear that the solicitors service wasn't to standard. We take feedback seriously and have now changed the solicitors that we work with as we expect them to provide our clients with the same high levels of service that we provide. Hope we can be of assistance again in the future. Kind regards, the Mortgage 1st team
Posted 3 years ago
Very professional team. I thought I worked with my friend not with staff of Mortgage 1st. For residential mortgage they completed before my expectation but for BTL mortgage they took a bit longer so I offer 4.5 star out of 5.
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Posted 7 years ago
I contacted mortgage advisers offering a free service, but they were not able to find a lender which would accept me. Mortgage 1st, on the other hand, found me a mortgage in principle straight away.
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Posted 8 years ago
Mortgage 1st & Peak Mortgages is rated 5.0 based on 1,499 reviews