Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.72

4.7 Rating 4,777 Reviews

92 %

of reviewers recommend Millbry Hill

4.7

Based on 4,777 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Millbry Hill Review From Dog

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Millbry Hill 5 star review on 8th May 2025

438

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have got my dog food from millbry hill for a long time but this time I was really disappointed I placed my order on the 10th April and paid for express delivery and did not receive it until April 15th that to me is not express delivery”

Helpful Report

“My order was dealt with fine and can't fault it or the team who dealt with the last issue but had problems again with the delivery, arrived a day before it was supposed to and just dumped over a rail in our front garden, no info card put through to tell us ,wouldn't have even known it was there if I hadn't walked the dog and seen it; delivery service leaves a lot to be desired.”

Helpful Report

“Delivery was really quick even though I changed the address last minute. I was disappointed the way it was packaged, it looked like I’d bought it from eBay. I bought the jacket in the sale but was still expensive and I just expected more than being shoved in a post bag”

Helpful Report

“The product arrived with the security tag still attached inside. I then had to parcel it up and send it back for them to remove it and return. Staff were good about but just very annoying as a customer. The estimated delivery date was very long too but it arrived sooner than expected which was good.”

Helpful Report

“The product I purchase for my birds is good, however it has risen in price twice now in 4 - 5 months, I did ask the phone op when I ordered some more if I bought in bulk (X3) could I have a discount, but the phone op said no! No loyalty for being a good customer 😥”

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“The product was fine but the advertisement failed to inform customers that the sizes were small and a larger size than normal should be ordered.”

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“The one drawback was that the pellets back had ripped open, presumably in transit. This is the second occasion this has happened.”

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“I had one item short, and one item with a very short best before date, but It was all sorted out satisfactory.”

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“Took a long time to despatch and deliver.”

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“Unfortunately I did not receive the items on the delivery date I had paid for despite the website saying they were in stock, also the bag of food was burst on delivery.”

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“I order a child joules jacket when it came it did not have the joules logo on the front as advertised on your site it as cost me £10 in postal as I have returned it as it was not the same as advertised Iam I entitled to my postage back”

Helpful Report

Hi We are sorry to hear the item was not as expected. If you contact our Customer Services Team they can provide you with a freepost returns label for faulty items, and any original postage costs paid when placing the original order would be refunded if we are unable to supply you with a replacement item. Kind Regards Millbry Hill Team

“The dog food we ordered arrived in good time. Good communication of delivery date too. Unfortunately when it arrived the dog food bag had cleared been ripped & taped back up. Unfortunately not entirely well as it spilled out onto our parents carpet who took delivery for us.”

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“Ordering was easy and found what I wanted. But delivery was long had to remind them a few times what has happened.”

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“Post arrived very quick, disappointed that price had risen on product I had bought. Hope it doesn’t rise again because I have to feed my birds this type of food.”

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“Hi service is usually good and staff helpful. Only issue I have with this Ofer was that it said if I paid £6.99 I would get next day delivery on the 4/1/19 but it did not arrive until late on the 7/1/19 .. I feel this was a waste of £6.99 as I didn’t receive the delivery when said.”

Helpful Report

“Deeply disappointed that the loyalty card could not be used on-line on this purchase when I collected from your branch. After all it is a Loyalty/Rewards Card.”

Helpful Report

Hello Susan, Im sorry to hear you are dissapointed. I can confirm that you can actually take a copy of your invoice from your order into the Stokesley store as a receipt, Along with your loyalty card and they will manually add the points onto your account. Kind Regards, Millbry Hill

“packaging was terrible the jacket was expensive only had one outer plastic packing and when it was delivered it was ripped luckily the jacket was not damaged so I kept it but it was disappointing.”

Helpful Report

“Love the actual shop as it’s really nice to walk around and the staff are very helpful and friendly. However disappointed that I had to pay postage and return postage on some items I ordered online that didn’t fit. Overall a great shop though.”

Helpful Report

Hello Sarah, Thank you for your kind words in relation to our store and staff. I can confirm that you can actually return your items to your local store and they will pass your details to customer service to then process a refund as they do not have access to the website to process refunds. Kind Regards, Millbry Hill

“Product excellent and good price. Click and collect service was slow. No communication about the absence of the purchase. I had to contact the store who couldn’t find it then did. Glad they did!”

Helpful Report

“The delivery service was appalling. After waiting in a day had to go to Royal Mail depo to collect the item”

Helpful Report

Millbry Hill is rated 4.7 based on 4,777 reviews