Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.73

4.7 Rating 5,116 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 5,116 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Millbry Hill Review From Dog

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Millbry Hill 5 star review on 7th August 2026

439

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 3ea. Tubtrugs but instead 3ea. Red Gorilla trugs (in my experience an inferior product) were delivered. Have only given a 3 star rating for this reason.”

Helpful Report

Hello Brian, I can confirm that you havent received an inferior product. Red Gorilla and Tubtrug are the same company and most of the tubtrug range has now been renamed as Red Gorilla but they are still the same fab products. Thanks, Laura

“They charge for re fund even though the produce was different to the website”

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“The packaging of the item I ordered apparently had changed. There was no markings on it to confirm it was as Baileys product indtead of being in a sealable plastic tub in came in an unmanagable sack. I was not happy with this. The sales assistant tried very admirably to explain there were no tubs in China. I wish they had advised me of this prior to my confirming the order.”

Helpful Report

Hi Chris, Thanks for taking the time to leave a review. Im sorry to hear that you were not happy with the packaging of this item. I can confirm that as per the conversation you have with our customer services team, the packaging on the product is temporary packaging which sometimes can happen if the manufacturer is awaiting their packaging coming from outside the UK. As im sure you can appreciate, in the middle of a pandemic companies have had to adapt to ensure they can operate the best they can. We can reasure you 110% that the product you have received and is correct and as you had informed the customer services advisor, it was very obviously garlic due to its strong odour. Kind Regards, Millbry Hill.

“Web staff excellent and really helpful, but staff at the collection store were unhelpful and made it out to be a hassle. Disappointed as ordered some plaiting bands to find not with my order something I needed for the show I was going too. Plaiting bands still haven’t arrived.”

Helpful Report

“website said free delivery was charged”

Helpful Report

Hello Miss Bowers, I have had a look at your order and i can confirm if you had not have ordered your goods on an express service that you would have already qualified for a free delivery. Free delivery services are a standard service of 3-5 working days. If you want a service other than this, there would be a charge. Kind Regards, Millbry Hill

“The service was let down by the carriers arrived 2 days later then should have this has been the second time that the carrier in question has failed to deliver on time as for Millbry themselves cannot fault them”

Helpful Report

“I have got my dog food from millbry hill for a long time but this time I was really disappointed I placed my order on the 10th April and paid for express delivery and did not receive it until April 15th that to me is not express delivery”

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“My order was dealt with fine and can't fault it or the team who dealt with the last issue but had problems again with the delivery, arrived a day before it was supposed to and just dumped over a rail in our front garden, no info card put through to tell us ,wouldn't have even known it was there if I hadn't walked the dog and seen it; delivery service leaves a lot to be desired.”

Helpful Report

“Delivery was really quick even though I changed the address last minute. I was disappointed the way it was packaged, it looked like I’d bought it from eBay. I bought the jacket in the sale but was still expensive and I just expected more than being shoved in a post bag”

Helpful Report

“The product arrived with the security tag still attached inside. I then had to parcel it up and send it back for them to remove it and return. Staff were good about but just very annoying as a customer. The estimated delivery date was very long too but it arrived sooner than expected which was good.”

Helpful Report

“The product I purchase for my birds is good, however it has risen in price twice now in 4 - 5 months, I did ask the phone op when I ordered some more if I bought in bulk (X3) could I have a discount, but the phone op said no! No loyalty for being a good customer 😥”

Helpful Report

“The product was fine but the advertisement failed to inform customers that the sizes were small and a larger size than normal should be ordered.”

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“The one drawback was that the pellets back had ripped open, presumably in transit. This is the second occasion this has happened.”

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“I had one item short, and one item with a very short best before date, but It was all sorted out satisfactory.”

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“Took a long time to despatch and deliver.”

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“Unfortunately I did not receive the items on the delivery date I had paid for despite the website saying they were in stock, also the bag of food was burst on delivery.”

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“I order a child joules jacket when it came it did not have the joules logo on the front as advertised on your site it as cost me £10 in postal as I have returned it as it was not the same as advertised Iam I entitled to my postage back”

Helpful Report

Hi We are sorry to hear the item was not as expected. If you contact our Customer Services Team they can provide you with a freepost returns label for faulty items, and any original postage costs paid when placing the original order would be refunded if we are unable to supply you with a replacement item. Kind Regards Millbry Hill Team

“The dog food we ordered arrived in good time. Good communication of delivery date too. Unfortunately when it arrived the dog food bag had cleared been ripped & taped back up. Unfortunately not entirely well as it spilled out onto our parents carpet who took delivery for us.”

Helpful Report

“Ordering was easy and found what I wanted. But delivery was long had to remind them a few times what has happened.”

Helpful Report

“Post arrived very quick, disappointed that price had risen on product I had bought. Hope it doesn’t rise again because I have to feed my birds this type of food.”

Helpful Report

Millbry Hill is rated 4.7 based on 5,116 reviews