Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.73

4.7 Rating 5,115 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 5,115 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Millbry Hill Review From Dog

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Millbry Hill 5 star review on 7th August 2026

439

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the website and content and was kept up to date with delivery date by emails but all is let down by delivery costs. I brought an item that was too large cost £4.99 for p&p to return item will cost another £4.99 to reorder will cost another £4.99 nearly £15 all in so ‘discounts’ are a mockery. I’m not risking ordering another size in case that is also unsuitable and needs returning! The order email clearly states free collection so I’m very confused???”

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“Good product, always open.”

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“Took over a week to arrive. If delivery was free I could understand but it isn't.”

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“Ordered Monday 6pm & paid £9.99 delivery, was delivered 4pm Thursday afternoon. Expected delivery was Wednesday, won’t be caught like that again. Dog food very good, delivery very poor for price of delivery charge I paid.”

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Hello Franckie, Thanks for taking the time to leave a review. Our express delivery option that you selected is for delivery within 1/2 working days. As you placed your order after the cut off on Monday, your order was then processed and dispatched on the Tuesday. Your estimated delivery date may have been the Wednesday but this is an estimated date and we do advise deliveries may take 1/2 working days. The price we charge our customers reflect what the courier charges ourselves for bulky items on an express service. Kind Regards, Millbry Hill

“Order received well packaged. Returning goods was a nightmare. So many procedures to return using royal mail. Won't order again.”

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Hello Honor, Thank you for taking the time to leave a review. Im happy to hear your order was well packaged, as it should be. But im a little confused as to why you have advised the returns procedure was a nightmare as we have not received anything back from you and you purchased this order in early June? We are always here to happily help if a customer is struggling with a return. Kind Regards, Millbry Hill.

“Very quick to send top but sadly they sent me the wrong colour top, which I have returned. Sent email to them but have heard nothing back,sadly.”

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“Product not in a packaging and it was nightwear. Not the best service”

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Hello Paul, Thanks for taking the time to leave a review. We dont always have the manufacturers packaging for all items. Some of our clothing is on rails in the store and there for cannot have any manufacturers packaging on it and is there for disposed of. Kind Regards, Laura

“For the second time feed bags were ripped and feed leaking. Unfortunately if it happens again we won't be using Millbry Hill again. However, I do realize it's the courier who carelessly handles the goods and not Millbry Hill.”

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“You have sent me email asking if I’m happy with my order but I’ve not received it yet”

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Hi Marion, I have tracked your parcel and it was delivered on 31st July. Kind regards

“Good stuff but still waiting for the martingale stoppers that i ordered.”

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Hi Claire, Thanks for your review. Your Rein Stops will be arriving with Royal Mail. Kind regards

“Hi. I have received my order but fly repellent wasn’t properly closed and leaked into the bag. Instead of 1 litre I got maybe 600ml. The other 2 goods were in good condition.”

Helpful Report

Hi Barbara, I am sorry to hear this. If you can contact our Customer Services Team on sales@millbryhill.co.uk with your order number, we can look into this for you. Kind regards

“Address details on parcel incorrect auto fill missed the first 2 lines of address. Therefore undeliverable by royal mail. Sent correct details and now waiting for re delivery.”

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“Was disappointed as paid for next day delivery as required immediately (feed) but ,it did not actually arrive the next day .”

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“I am still waiting for half the delivery.”

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“Hardly anything in stock, rubber overreach boots meant to be cob size, but didn't fit they were small pony size, tendon boots good quality and quick delivery. No time to send overreach boots back as I have a competition this weekend.”

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“Fast service, shame about the packaging.”

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Hi Tina, Thanks for taking your time to leave a review. If you want to drop an email to sales@millbryhill.co.uk we can take a look into this for you. I can reassure you that we simply wouldnt dispatch any damaged item to any customer, this will be courier damage. Sincere Apologies, Millbry Hill

“My order was quick but when I went to collect from store the staff that served me was rude”

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Hello LeeAnne, Thank you for taking the time to leave a review. Im sorry you have had a negative experience. So we can get this looked into, can you please send over an email to sales@millbryhill.co.uk. Sincere Apologies, Laura @ Millbry Hill

“Disappointed with the item as the shirt arrived with a hole in and pen mark on it, looks like item Wasn’t checked before sent out for delivery”

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“First time ordering but wont order again?? I ordered a Joules fine knit sweater. Item arrived with no inner wrapping to protect it and just seemed to have been thrown into a bag. When I took it from the postbag it was so creased I could not have worn it - had to be gently ironed before I even tried it on. Very disappointed and to be honest.... you can purchase Joules items from many stores so dont think I would use Millbry Hill again.”

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“I was so excited about getting this as I heard it was great for rabbits. Unfortunately it completely got matted up my rabbits fur and I had to spend ages grooming as a consequence. Also I heard to the bag moving and thought maybe it was just air inside the bag. This was not the case. To my utter horror and suprise, there was a tiny mouse/ shrew of some description in the bag. It certainly scared the life out of me. I am so disappointed as I know this is a very reputable company. Maybe I was just unlucky with the mouse/shrew but also totally unsuitable for my rabbits. Back to wood pellets for me and shall ring the company today to see what their views are on this matter.”

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Millbry Hill is rated 4.7 based on 5,115 reviews