Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.73

4.7 Rating 5,132 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 5,132 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Millbry Hill Review From Dog

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Millbry Hill 5 star review on 11th August 2026

441

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was quick, so was happy with that. But was not impressed as not the cheapest fleece £170 that it wasn’t in the plastic wrap, (they normally delivered it or some sort of tissue paper or something to keep it protected. ) As when I opened it it was full of bits and hair and fluff. Bearing in mind it’s not secondhand, it’s a brand-new fleece to be given as a gift , which needed cleaning before I could give it! When I’ve ordered in the past from A hulme, it’s always come in a plastic wrap and extra packaging around it to make sure it is still immaculate when it arrives. So that was very disappointing”

Helpful Report

“Well i would normally rate this company a 5 star but unfortunately i ordered horse feed on 24th February and still have not received it and its now 10th March. First email i had no reply but second email was replied to so just waiting now to hear back again in reference to much needed horse feed 🙈”

Helpful Report

“Took 11 days after ordering for the items to be dispatched and then 3 days for delivery. One of the items didn't turn up - I then noticed I had a partial refund on Paypal which covered the missing item, and I appreciate this was done quickly. It would have been useful however to get an email from the company in advance to say I wouldn't be getting the item I ordered and was being refunded (though I would have preferred not to have been sold an item they didn't have). I've now received an email asking me to review the item that didn't turn up, but not the ones that did. Overall an improvement in communication and a speeding up of dispatching items would encourage me to shop again.”

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“I'm unsure why it took a working week for goods found in any store to be available to collect. I thought that online ordering would allow me a fast contact less experience. Other stores offer same day click and collect”

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“Problems with being informed that order was ready to collect, but ordering, customer service and store very customer friendly.”

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“Problems with being informed that order was ready to collect, but ordering, customer service and store very customer friendly.”

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“Easy to order but always problem with being informed that click and collect is ready to collect.”

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“Millbry Hill are OK, but that is as far as I would go, the ordering process when I placed an order was fine but the delivery was totally unacceptable, having paid for next day delivery and the item not received I had to make 3 phone calls and had to inform the best way to get my parcel out - maybe Millbry Hill need to look further into their processes”

Helpful Report

“Good order receipt/dispatch system. Minimal packaging meant that the two items I'd ordered had come out of their individual airtight packaging when they arrived which was disappointing. The parcel was sent by FedEx who failed to deliver when they stated nor was I able to select delivery options.”

Helpful Report

“The Dry animal food bin is of good quality is sturdy and keeps the food fresher. It is not however airtight. The convenience of its design allows for easy storage and can easily hold a 12kg bag of dry dog food. Millbry customer service was ok but lacking in keeping me informed of dispatch issues. After two phone calls to find out why my item had not arrived within the two day express serve window I was inform there were problems transferring my item from another branch to them. I was refunded my P & P and my item arrived a few days later. Packaging was far from good my item was dispatch in a thin cardboard box with now extra internal packaging to protect it from riggers of the parcel delivery network. Over all Millbury's service was fair. Dispatch/delivery poor, customer service fair, and Item good”

Helpful Report

“I ordered one item online, to be collected from store, as the postage charge is high, and the item took 10 days to be available to collect, even though it was in stock. I won't order that way again.”

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“Disappointed in postage policy. I paid 3 times; returned the first garment for exchange but still had to pay £4,95 postage plus my postage for return parcel. Other companies do free postage. Wont use again”

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“Two thirds of my order out of stock, slow postage, charged full postaged for one item, won't be ordering again”

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“Customer service was good , sent the wrong product which is my reason for only 3 stars and as returns aren't free I was refunded the difference and kept the item. Disappointingly I still need to purchase original trimmers I ordered as the smaller ones wont do cob feathers well. Wasnt given an indication if they were in stock to reorder.”

Helpful Report

“Was very happy with the service i have received from Millbry Hill....until I had to return a parcel. I wasn't told that the returns form I was sent has a reduced fee section further down the form. The outcome was that I paid substantially more to return my item. When I spoke to someone at Millbry Hill I was told...' with all due respect its not my fault you did'nt read the whole page on returns'!! The download returns button was the first thing you see and anyone would have done the same as me!! Perhaps it is a way of them not having to subsidise the post costs!!”

Helpful Report

Hi Karen, Thanks for taking the time to leave a review. We are glad to hear you were happy with the service you have received. The Returns information page has everything on there that you would need to complete a return yourself. At the top of the page there is the downloadable returns form and then just a little further down the page there is an option for a downloadable and prepaid Royal Mail Returns Label. This is what you need to use to get a return for the cost of £4.99. A returns for can be put in if you wish as it helps us indicate this is your order. I can confirm its not a way of us having to subsidise costs, if a return isnt suitable and you wish for a refund, the cost of the return is always the customers. Its just us trying to make it easier for our customers by providing a returns service. Kind Regards, Millbry Hill

“Disappointed that the product was not sent in protective packaging. Previous purchases have been sent in cardboard boxes. The door stop was delivered by Royal Mail in a plastic DPD bag. Bearing in mind how much mail in handled at Christmas the package probably has not had a peaceful journey. The product does not look damaged but the legs of the dog do not sit flat on the ground.”

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“I was a bit dissapointed in how long it took for my order to arrive in store & also i couldnt get points on my loyalty card for my order I will go to my local feed store next time”

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“Great product, was disappointed with the packaging i purchased two premier equine saddle cloths. Only 1 was in original packaging and they were white! Outer packaging was a black bin bag. Not great as it had ripped.”

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“Item delivered promptly and good quality if a little over priced and a tight fit over my helmet. Would have been better in a stretchy fabric. Put a smile on people’s faces when out for a Christmas hack.”

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Millbry Hill is rated 4.7 based on 5,132 reviews