Took 11 days after ordering for the items to be dispatched and then 3 days for delivery. One of the items didn't turn up - I then noticed I had a partial refund on Paypal which covered the missing item, and I appreciate this was done quickly. It would have been useful however to get an email from the company in advance to say I wouldn't be getting the item I ordered and was being refunded (though I would have preferred not to have been sold an item they didn't have). I've now received an email asking me to review the item that didn't turn up, but not the ones that did. Overall an improvement in communication and a speeding up of dispatching items would encourage me to shop again.