Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.73

4.7 Rating 5,122 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 5,122 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Millbry Hill Review From Dog

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Millbry Hill 5 star review on 11th August 2026

441

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order to be collected at store. Did not receive an email to say it was ready for collection. Contacted store after 2 weeks who confirmed it was there. When my husband went to collect it he said the staff were rude and insisted I would have been sent email. I DID NOT.”

Helpful Report

Hi Janice, Thank you for taking the time to leave a review. Im sorry to hear this, its certainly not what we want for any customer in any of our stores. So that we can thoroughly look into this, would you please mind sending an email to sales@millbryhill.co.uk so we can investigate? Sincere apologies, Millbry Hill

“I’ve used Millbry Hill twice now for large bedding bales. The prices are fairly good & delivery isn’t extortionate. My first order arrived within a couple days. Although unfortunately my second order took 11 days. It’s not the end of the world, hence why I haven’t given them a very poor rating, it’s just inconvenient and makes you think twice about ordering again.”

Helpful Report

“Ordered the UV 'torch' for detecting cat pee. Came reasonably promptly in rather tatty packaging but the manufacturer's own packaging was robust enough to give good protection. Surprised to find that it had no batteries (3 x AAA required) but fortunately I keep a stock of that size. The UV beam is powerful and effective, so I'm wondering if the negative reviews I've read about it are because some folk have not realised that you need to install a set of batteries?”

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“Wasn’t overly impressed with packaging of the item considering how much I paid for it”

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“Slightly disappointed that our stud muffins advent calendar arrived a little squashed”

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“Wasn’t told about the delay in delivery, had to chase the order. Eventually ran out of dog food and had to go out to get temporary food till the order turned up.”

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“Feel 3 days to collect 4 bales shavings from store a bit of a joke next time I will need to ring up”

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“Unfortunately the 2 coats I ordered for my dog are too big. I will be returning them and receiving a full refund. Thanks Leona.”

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“Some feedback would be to list the ingredients of each product on your website, as I didn’t realise I had bought something with molasses in it until the product arrived”

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“Fantastic website. Great Store. Brilliant products. Incredibly slow delivery service! Puts me off ordering from here.”

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“As good as any other supplier I guess though rather a long time to wait. Rather disappointed that the rug was delivered by courier company in an open bag, not sealed at all. If there was more than one item in my order it’s possible something could have dropped out. No paperwork included with the delivery either, so what if I had to return it for any reason.”

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“The horse feed I bought was a great price and the service was good. Pity about the delivery charges would have rated a 5 but for them..”

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“The site wasn't the easiest, it would jump from one product to another. Delivery was quick. However the company didn't leave it where I asked. I've found it somewhere else £2 cheaper including delivery”

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“Disappointed again re delivery of goods. Order sent in - and I have had to chase the order up - apparently part of the order was not in stock - BUT no one contacted me to tell me - it has taken over 3 weeks for the order to be complete - and no gives you any follow up. The store at Stokesley were most helpful and explained why I had not received the order. I arranged to collect it from the Stokesley Store.”

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“Millbry Hill good. Packaging excellent. The courier (Fed-Ex) Terrible. Delivery took 10 days. Various incorrect messages including 'wrong address', 'customer not in', 'left a ticket' etc. Address hasn't changed, no 'ticket' was ever left, we waited in for two whole days making sure someone was here for the delivery. Had to source goods locally due to terrible delivery time.”

Helpful Report

“Great items at a great sale price but items arrived creased and badly packaged. A in a lose bag. The shirts were extremely creased and will have to iron them before I give it to my friends as presents. In future I would suggest packing items in a box with bubble wrap etc rather than just throwing everything into a plastic bag with no protection.”

Helpful Report

“Love the website and content and was kept up to date with delivery date by emails but all is let down by delivery costs. I brought an item that was too large cost £4.99 for p&p to return item will cost another £4.99 to reorder will cost another £4.99 nearly £15 all in so ‘discounts’ are a mockery. I’m not risking ordering another size in case that is also unsuitable and needs returning! The order email clearly states free collection so I’m very confused???”

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“I made an order of dog food, which was reasonably priced and arrived promtly. My rating is low because the sachets had been removed from their boxes and thrown, haphazardly, into one postal box. This was not a good way to send 80 sachets of dog food. :-(”

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“Unfortunately the delivery took too long and i had to buy product because i needed it sooner may be due to covid”

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Millbry Hill is rated 4.7 based on 5,122 reviews