Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.73

4.7 Rating 5,104 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 5,104 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Millbry Hill Review From Dog

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Millbry Hill 5 star review on 4th August 2026

445

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong item delivered The website advertised a different style and colour. M.H said They were supplied the wrong photo for the website. Very disappointed. No compensation at all. Slow delivery”

Helpful Report

“I am very disappointed with the service I was provided. I ordered a set of hind boots and received 2 left leg hind boots. So it wasn’t a usable pair of boots as no right leg was given. I emailed about the fault and I was offered a return. I admittedly said no to the return but would like a right boot sent out. I was then email and literally only told they couldn’t find a right boot (so I wasn’t given any comfort or advise on how to fix my situation) Well after about 5 emails back and forth I did admittedly got fed up over email. I then received a very arsey email back from the customer service saying I had the last pair and nothing they could do about it (not sure why I wasn’t told I bought the last pair 5 emails before as I know understand why I cannot get a right boot sent out). I took the return but this still didn’t fix the situation of needing hind boots. I then asked about another set of boots on the website and asked if at all possible to get free postage for me to place another order with the company as I live in the country side and will have to make a specific journey and use my petrol to get to a post office to drop of the parcel for return which was an error on the company behalf in the first place. I have now been ignored for 5 days so take it the answer was no. Keep in mind I was getting reply’s the same day as I emailed before. Now a week and a half on from receiving my original order I am still without hind boots.”

Helpful Report

Hi Abbie, Thank you for taking the time to leave a review. We have looked into this order and i can see the correspondance you have had with our customer service team in relation to this issue. Through further inspection, we can see that our adviser apologised profusely for this error and had advised that its an older pair of boots from a previous season and that the boots were more than likely packaged incorrectly by the manufacturer as we didnt have the right boot in any of our stores or warehouses.. We needed to take the time to search all 5 of our stores and also the two warehouses to ensure that there wasnt a spare right boot for you as you were obviously wanted the boots you had purchased. We offered you a free return on these boots as we would never expect a customer to pay for the return of an incorrect item that had been sent and we also offered free postage off a pair of boots if you wanted to purchase an alternative pair. Please note that we are extremely busy at the moment due to our sale, the increased sales from the pandemic and are also operating on limited members of staff due to social distancing in the workplace and cannot respond as quickly as normal. Kind Regards, Millbry Hill

“I ordered a jules mug for a gift mug came in tattered box mug was dusty inside I was nit happy”

Helpful Report

“Delivery took just under 2 weeks. When it arrived a card that was intended for a birthday that had since passed was damaged so had to be returned. Otherwise the items were good but the dispatch time has put me off reordering.”

Helpful Report

“up until my last delivery i would have given a rating of 5 stars. however the last delivery was quite badly damaged and although i have been offered a refund on around 5 of the tins of cesar classics dog food, there are so many damaged and i am having to check carefully to make sure the contents have not gone off. one tin was disgusting, so badly rancid !! it had to be well wrapped before it could be disposed of.”

Helpful Report

“I ordered a jules mug for a gift mug came in tattered box mug was dusty inside I was nit happy”

Helpful Report

“Poor service - items arrived in a grass seed bag. Some items were damaged (with holes in) and could not be used for gifts as intended. Two prints that I had ordered were cellotaped together and thankfully, I managed to separate them without further damage to the items. Have emailed Millbry Hill a complaint, but have not had a response. Did get a refund on damaged items.”

Helpful Report

Hello Rebecca, Thanks for taking the time to leave a review. Im sorry you dont feel you have experienced a great service with ourselves. I can confirm we have thoroughly checked through our emails and your email has never been received? We always ensure we get back to our customer straight away and work out a mutual resolution. Can you please resend your email with pictures to sales@millbryhill.co.uk In relation to the grass seed bag ... its not a grass seed bag. Its a plain white hessian sack that we use as packaging for large and bulky orders that will not fit in some of our other packaging. I can confirm these are clean and brand new. If you can pop over your email today, i will take a look at this for you and get you an answer ASAP. Sincere Apologies, Laura @ Millbry Hill

“Don't buy something that is needed urgently from here. I had ordered some things from here needing it in a matter of urgency and so I paid £15 for express delivery - turns up at my house 5 days later after expecting it within 2 days - this is not express delivery! ended up buying from somewhere else in the meantime and spending double to money...”

Helpful Report

Hi Mia, Thank you for taking the time to leave a review. Im sorry to see you arent happy with your ordering experience. I have looked into your order and i can see that you purchased the express delivery which is 1/2 working days. This is an estimate as we dont offer guaranteed delivery dates or a guaranteed next day delivery on feed. Kind Regards, Millbry Hill

“Placed an order on the first day of sale, had a refund for one of the items Several days later because it was ‘out of stock’ and had been ‘since December 2019’ went into the store only to find the item in there 🙈 emailed to say I’d seen it I store and was basically called a liar. Then waited 11 days for my delivery, like i say I ordered the first day of the sale but received my bridle missing the reins, rang customer service who said they couldn’t find the reins and I could return it for a refund (Not really the point sending me a bridle missing the reins) . Staff in the shop were and are always lovely but what a carry on!”

Helpful Report

“didnt get part of my order but didnt get any postage discount postage is high and what prompted my order, i did not receive!!”

Helpful Report

“Order hasn’t arrived ? My birds are now starving. Who did you even post with, I can’t get hold of anyone”

Helpful Report

Our courier, FedEx, attempted delivery of your parcel on both the 7th July and 8th July, and are now waiting you to contact them to arrange their final delivery attempt. We have emailed you to confirm contact details for FedEx to enable you to arrange this.

“The items in the order are fine but the delivery service was awful! Especially when I paid £5.99 for it to be delivered to the wrong address and then to take an additional 4 days to be corrected. It left me without the food I needed so I had to take a long journey to find a supplier so I didn't run out and now have double the amount!”

Helpful Report

Hello Mark, Thanks for taking your time to leave this review. However, im very confused as to why you have left this review as you only placed your order today at 11.52 to then cancel shortly after at your request. So we havent actually dispatch your order? Could it be that this review was meant for another company as we have never received an order for you prior to this order? Kind Regards, Millbry Hill

“Goods delivered to the wrong address. Bags split with contents spilling out in to a bigger bag making the order heavy and difficult to handle. Good website and good prices. Nice to get small quantities.”

Helpful Report

“Product arrived on time and a good product. Unfortunately I was a little disappointed, I asked to amend my order around 10 mins after order was placed to add something on which I had forgot. I knew my order would not yet had been processed but I was told I couldn't amend. I was disappointed that I would have to pay another £4 delivery charge if I wanted to purchase another item. With that I didn't buy the other product I went elsewhere.”

Helpful Report

“There was a stain on the right shoulder of the garment which I had to return, resulting in postage costs to me. I have ordered a replacement garment, hopefully it will be stain free.”

Helpful Report

“The wood was rubbish when you put the screws in it split.what it cost the quality is there a rubbish the person that it was for (my mum who is 80 years old was most upset about it )”

Helpful Report

“Why only 5 loose packs of PED1830 when you only supply in boxes of 8? Instead of refund pls send the 3 missing packs because £5.99 postage works out as 40p each for 15 ordered items. Received only 12. if you don't supply missing 3 packs, the refund would have to be 3 x £1.50 + 3 x 40p = £5.70. Each packet of the Pedigree works out at £1.90 if postage is included.”

Helpful Report

“Not really your fault but FedX. Parcel dumped on the floor and the salt licks all broken :(”

Helpful Report

“The packaging wasn’t adequate and by the time it arrived there was a hole in the box and so damage to contents. there were 3 balls missing from one of the packs of bird balls, the tins had crushed the nuts and the balls that were left and I assume had made the damage to the box”

Helpful Report

“Millbry Hill is always my first stop for our equestrian needs. However, I was disappointed this weekend when wanting to purchase 2 riding hats for my daughters and was unable to due to extremely low stock levels in the Richmond store. I would expect stock levels of such a vital piece of riding equipment to be kept high at all times. This also meant us having to travel over 30 miles to purchase the hats and you missing out on the sale.”

Helpful Report

Hello, Im very sorry you did not have a successful shop with ourselves on this occasion. I have passed this over to our store managers and our HR team. Sincere Apologies, Millbry Hill

Millbry Hill is rated 4.7 based on 5,104 reviews