Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.73

4.7 Rating 5,086 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 5,086 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Millbry Hill 5 star review on 4th August 2026

445

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very long wait for items to be delivered.. 3 weeks”

Helpful Report

“Product & price perfect. I ordered boots which took 10days to be delievered to the store. I did this so if there was a problem i could sort it asap. We buy so much other stuff from the store made sense. After 10 days no sign of my boots. After emailing they magically appeared. However the email only gave me a week to collect. I had been instore 3 times before however had a full time schedual that week so paniced incass you didnt keep hold of my order. No ID was asked for when I collected my order and nor was the item checked in store to make sure it was ok. This isnt the 1st time this exact same issue has occured. Price and product are amazing. Store to store deliever and you guys lose your head. Just be better.”

Helpful Report

Hello Tony, Im sorry to hear there was a delay with the preparation of your order. I have looked into your order and i can see there has been an issue with the stock and we have had to obtain another pair from another store. We agree with you that this should not have took so long and we will be raising this issue with the store managers to ensure that this does not happen again. I can confirm that all items are indeed checked before they are even sent to a store to ensure that it is in a new condition and without faults. This will be why you havent seen the item checked as there are strict protocols for ensuring the item is correct before the customer even has a chance to see it. Sincere Apologies, Millbry Hill.

“Delivery took a very long time and 2/3 of my order was not available despite showing so on the website.”

Helpful Report

“No problem with the product provided but delivery timescales need improvement, I had to wait almost two weeks to receive my order. Granted it was over Easter but still unacceptable.”

Helpful Report

Hello Richard, Im sorry to hear that you feel our service was unacceptable. I can confirm that we actually quoted your delivery date to be the 30.4.2019 before you had paid for your order. We managed to get your delivery to you on the 26.04.2019. Unfortunately over the easter bank holidays our couriers do not work so this delayed it slightly. Kind Regards, Millbry Hill

“Blouse I ordered came loose in package. One button missing which Was loose in bag so I had to see back on and other buttons needed restitching as loose. Poor packaging, poor quality control.”

Helpful Report

“I wasn't happy with your customer service approach. I felt a product was not what I ordered and a refund was refused even though it was for a small amount of money and would have kept me as a happy and satisfied customer. Instead of which I will not be using your company again.”

Helpful Report

“Customer service and shipping times are very poor. Will not be using again”

Helpful Report

“Very average delivery by todays standards, and to top it off the bag had been cut open across the top and re bagged, too much hassle to return”

Helpful Report

“Do not know reason but the goods were never delivered”

Helpful Report

Hi Robert, We are very sorry to hear you have not received your parcel. Our courier tracking states this was delivered to you on 19/03/2019. Our customer services team will be in touch to try to resolve this for you. Kind Regards Millbry Hill Team

“Delivery was by fed ex and took over a week to arrive Usually when I order from a different supplier it arrives within 1-2 days”

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“Half my order didn't get sent - I had to chase it. The person I spoke to was very helpful but it won't arrive for another 4 days. Not much help when you need to clean out animals. Will have taken over 2 weeks to arrive.”

Helpful Report

“The order was sent out fine (not exactly speedy) but sadly in a ‘Hollings’ pig ear strips’ box. Considering there was a top I ordered for my daughter in there without any wrapping on it I was really surprised Millbry Hill thought this was ok. It’s gross.”

Helpful Report

Hi Ruth, Thank you for your review. We are sorry to hear the packaging you received your item is was unsuitable. We do try to recycle packaging where possible, however agree that this was not appropriate for the item you ordered. We have passed on your concerns to our warehouse manager who will investigate the issue further to try to prevent such an incident happening again. Kind Regards Millbry Hill Team

“Prompt delivery, however the bag of food was damp and split. Would maybe try them again to give them the benefit of the doubt”

Helpful Report

Hello Tina, Im very sorry to hear you had an issue with your delivery. So we can get a resolution to this for you, Could you please send me over an image of the damage to sales@millbryhill.co.uk. It is most likely that the feed bag has become damaged in transit. Our feed is stored in an internal warehouse so it would not have become damp whilst it was with ourselves, This again is more than likely down to the courier and how they have either left the parcel at your premises or how they have stored it whilst they have had it in their possession. Sincere Apologies, Millbry Hill

“I purchased a voucher and personally I would have preferred receiving it in the post on nice paper. Not in an email. As it was supposed to be a gift it looks a bit cheap.”

Helpful Report

Hello Daniela, I can confirm that you have purchased an E-Voucher and we do advise that we send this over electronically via email. "Our Gift Vouchers are sent electronically on the date you specify to the email address given. Please ensure you enter a valid email address for the person you wish to send the gift voucher to. " We advise our customers that they can always print the voucher off and pop it in a nice card as part of the gift. Kind Regards, Millbry Hill

“the seed I purchased although double bagged was completely open/split open at the top on arrival, almost like it had been put inside the second bag fully open before sending. Compared to another separate bag of seed from elsewhere it seemed underweight; very disappointing”

Helpful Report

“Not very pleasant, and uninterested staff!!”

Helpful Report

Hello Natasha, Im sorry to hear you have had a negative experience with our store. Customer service and satisfaction is something we always want to ensure is kept to a high level and im sorry this hasnt been the case for you. We have requested that one of our agents contact you to have this matter investigated further so we can get a resolution to this. Sincere Apologies, Millbry Hill

“The product I ordered was very overpriced (kune kune pig food). I paid more on delivery to get it quickly as didn't know where to get it from locally. It didn't arrive on the stated day. Which forced me to find the product locally & got exactly the same thing for pounds cheaper. Won't b using this service again.”

Helpful Report

Hello Linda, Im really sorry you have had a negative experience with your delivery. I can however confirm that we dispatched your order on the same day that you had placed your order on a next working day service and it was sadly Fed-Ex that delayed the delivery as they hadnt released your parcel in time. As a gesture of goodwill we have refunded your full delivery charge which will show in your account shortly. Sincere Apologies, Millbry Hill

“Really slow delivery. Even allowing for Christmas period - still slow. I got an email to say items would arrive next day between 8am and 6pm (some time after initial order) and none arrived. No response to query on that either. They arrived several more days after that. Really poor considering the store isn’t that far from me and my order was not small.”

Helpful Report

Hello, Im really sorry you felt that the delivery of your order was slow. I have checked into your order and the tracking details and i can confirm your order was actually delivered within the time scale we advised the delivery would be made when you placed the order. Kind Regards, Millbry Hill

“Ordered 2 horse rugs. Waited over a week for delivery after dispatch. Then only one rug was in the parcel. Called Millbry and they stated that despite taking my money they didn't have any stock of the second rug. Had to request refund. Not happy!”

Helpful Report

Hello David, Im sorry to hear you arent happy. I can see that you have been speaking with our customer service team in relation to this incident and that sadly the second rug had been lost in transit due to the sack opening. Unfortunately the rug you had purchased was the last one in our physical stock and you had been offered a replacement to be sent to a convenient address however as this option was not suitable, We provided you with a full refund for the missing item. Sincere Apologies, Millbry Hill

“I had to return a pair of boots and it cost me a small fortune so I won't be trying anything else in case it's not right and I need to send it back.”

Helpful Report

Hello Rebecca, We do offer a Royal Mail Returns service via our website which only cost's £4.99 which we deduct from your refund and it allows you to download and print a prepaid label. Please see below for future reference: https://www.millbryhill.co.uk/returns-information-i12 Kind Regards, Millbry Hill

Millbry Hill is rated 4.7 based on 5,086 reviews