Millbry Hill Reviews

Name: Millbry Hill
Address: Mount Pleasant Way, Stokesley Business Park, North Yorkshire, Mount Pleasant Way, Stokesley Business Park, North Yorkshire, North Yorkshire
Rating: 4.72

4.7 Rating 4,633 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 4,633 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Millbry Hill 5 star review on 8th May 2025

438

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods ordered as a present 10 days prior to the birthday. No indication at time of order of any delay. As no despatch notification received chased Customer Service. Advised goods being despatch immediately and would be one day late. Waited a further 3 days then received a despatch email followed 24 hours later with tracking details from Royal Mail. Goods eventually arrived 4 days after the birthday. Disappointing service all round.”

Helpful Report

“Ordered 2 items, one turned up. Was told the delivery driver had left it in the depot and would receive the next day. Then received a new order confirmation and delivery date, which means the missing parcel hadn’t been sent out with the first parcel at all, so I was lied to. Had to wait a further three days for second parcel to arrive. Other than that the items were good, fairly priced.”

Helpful Report

Hi Debra, Thank you for taking the time to leave a review. I can confirm 110% that both of your items were dispatched on the same day. As per our conversation with you prior to this review, the couriers are extremely busy, busier than christmas and occasionally they will accidentally leave behind part of a customers consignment due to the sheer volume of parcels that leave through their system. You can see via the tracking on your order that both items were in the system the whole time and its not possible that we had sent this at a later date. We are glad that you received your order finally and we are sorry there was a slight delay on the driver eventually getting the second part to you. Sincere apologies, Millbry Hill

“Delivery time was too far long.Spoke to customer service as soon as I’d realised as FedEx said they hadn’t got it yet and they said they’d try to recall the order, this didn’t happen, feed order was delivered a week later after I’d already had a delivery from someone else so I ended up paying over the odds with a high delivery charge for feed I didn’t need. Not impressed, won’t be using them again.”

Helpful Report

“I used the 'click and collect' service. Although the colleagues in store were lovely, I wouldn't rate this service. I didn't receive any notifications of how my order was getting on so after 8 days of not hearing anything I went into store to find out what was going on with my order to find out my money had been taken but the order hadn't gone through to be collected. So I had to wait another week for my item after the people in store placed it correctly for me. Staff lovely but the click n collect service not good!”

Helpful Report

“Bag of Fancy Feed layers pellets arrived with bag split and half the contents in the outer bag. The second bag ordered and received damaged. E mailed to advise Millbry but no response or acknowledgement. Realise it may have been fine on sending out but damaged in transit.”

Helpful Report

Hi Martin, Thanks for taking the time to leave a review. I can confirm we have double checked our inbox and havent received an email from you to state this? You can always send an email to sales@millbryhill.co.uk and we are more than happy to help. I would like to reassure you that we would not send out a parcel damaged, it will have sadly happened in transit as the feed bags are paper and we then secure them in a hessian sack, if they arent handled correctly by the lifter then they can become damaged. Sincere Apologies, Millbry Hill

“Although stated delivery time for item on my order via your website was 36-48hrs it took over a week to arrive at the store I'd selected for click and collect. No information on progress from you during that time. I thought you'd lost my order/had a stock control malfunction. Store was very helpful but computer system didn't tell them either where item was up to and they could check with no one at warehouse from Fri midday to Monday. Eventually item turned up on Tues, with no apologies. A disappointing experience.”

Helpful Report

Hi Jane, Thank you for taking the time to leave a review. Im sorry to hear that you feel you had a disappointing experience with ourselves. I can confirm we advise our click and collects may take 3/5 working days to be ready in the chosen store to allow ourselves time to potentially transport the goods from another of our stores or warehouse to your chosen collection point. This is an estimated time and we always try to get it delivered to the store as soon as possible. I can see that you placed your order on the 6th and that we sent you an email on the 15th to advise it was ready for collection but you didnt attend to collect this until the the 26th. I appreciate we did take a little longer than usual to get this to our store but please bear in mind that we are currently extremely busy and are working with limited staff due to social distancing in the work place. Sincere Apologies, Millbry Hill.

“Order placed 31/8 eventually received the order on the 14/9 have been trying to get the bigger size which was in stock...now it’s ours of stock so I’ll be wanting a full refund. Looked good on paper, didn’t live up to it though...”

Helpful Report

“WEB356532 - When order arrived the box was crushed luckily none of the items were broke but 2 of the items were covered in dust and the waterproof dog coat looked previously worn or perhaps used as a demo piece”

Helpful Report

“I rang before placing order to ask how long delivery would take I was assured no more than 5 days, so I placed the order. When the order did not arrive and I had notification it would be delivered 4 days later so it had taken 9 days to arrive, I messaged to cancel the order as it was too late and had no response at all. They did not despatch the order until 4 days after ordering ! It arrived to late to be any use to me. £80 wasted !!”

Helpful Report

“Still waiting for an order of animal feed which was placed a fortnight ago. According to Millbry Hill, this is a fault with the delivery service, however I have still not received a response to my email asking when I can expect my order.”

Helpful Report

“Order took three days longer than advises to be delivered and breeches were marked on arrival.”

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“Order took three days longer than advises to be delivered and breeches were marked on arrival.”

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“I do not like that the delivery is expensive and returns are not free.”

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“Millbry has always been very quickly delivery- good products but took over 10 days to arrive. Wasn’t happy”

Helpful Report

Hi Cara, Thank you for taking the time to leave a review. However, im a little confused by the nature of this review as i can see that at the checkout we provided you with an estimated delivery date of the 21.08.2020 and this was also clarified on your order confirmation. I can then see that your parcel was actually delivered on the 19.08.2020. Making it two days early. Please note that all delivery dates are estimated and we always endeavour to have orders delivered either on or before the estimated delivery date. Kind Regards, Millbry Hill.

“I ordered a baby grow for a present but when I saw that delivery was £4.95, (which is quite expensive) I decided to order something for myself too to make it worthwhile. After a few days, I received an email to say that one of the products was out of stock. I appreciate that this can happen from time to time. I replied to the email and explained that really I felt that the delivery should be refunded as £4.95 on a £12.00 product was expensive and also for the inconvenience caused. The member of staff replied to the email but with no reference to this point. It was as though they had glossed over it and didn’t want to respond. Next time I’ll order from places who either respond to the email and address my point or offer free delivery. Many thanks”

Helpful Report

“Wrong item delivered The website advertised a different style and colour. M.H said They were supplied the wrong photo for the website. Very disappointed. No compensation at all. Slow delivery”

Helpful Report

“I am very disappointed with the service I was provided. I ordered a set of hind boots and received 2 left leg hind boots. So it wasn’t a usable pair of boots as no right leg was given. I emailed about the fault and I was offered a return. I admittedly said no to the return but would like a right boot sent out. I was then email and literally only told they couldn’t find a right boot (so I wasn’t given any comfort or advise on how to fix my situation) Well after about 5 emails back and forth I did admittedly got fed up over email. I then received a very arsey email back from the customer service saying I had the last pair and nothing they could do about it (not sure why I wasn’t told I bought the last pair 5 emails before as I know understand why I cannot get a right boot sent out). I took the return but this still didn’t fix the situation of needing hind boots. I then asked about another set of boots on the website and asked if at all possible to get free postage for me to place another order with the company as I live in the country side and will have to make a specific journey and use my petrol to get to a post office to drop of the parcel for return which was an error on the company behalf in the first place. I have now been ignored for 5 days so take it the answer was no. Keep in mind I was getting reply’s the same day as I emailed before. Now a week and a half on from receiving my original order I am still without hind boots.”

Helpful Report

Hi Abbie, Thank you for taking the time to leave a review. We have looked into this order and i can see the correspondance you have had with our customer service team in relation to this issue. Through further inspection, we can see that our adviser apologised profusely for this error and had advised that its an older pair of boots from a previous season and that the boots were more than likely packaged incorrectly by the manufacturer as we didnt have the right boot in any of our stores or warehouses.. We needed to take the time to search all 5 of our stores and also the two warehouses to ensure that there wasnt a spare right boot for you as you were obviously wanted the boots you had purchased. We offered you a free return on these boots as we would never expect a customer to pay for the return of an incorrect item that had been sent and we also offered free postage off a pair of boots if you wanted to purchase an alternative pair. Please note that we are extremely busy at the moment due to our sale, the increased sales from the pandemic and are also operating on limited members of staff due to social distancing in the workplace and cannot respond as quickly as normal. Kind Regards, Millbry Hill

“I ordered a jules mug for a gift mug came in tattered box mug was dusty inside I was nit happy”

Helpful Report

“Delivery took just under 2 weeks. When it arrived a card that was intended for a birthday that had since passed was damaged so had to be returned. Otherwise the items were good but the dispatch time has put me off reordering.”

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“up until my last delivery i would have given a rating of 5 stars. however the last delivery was quite badly damaged and although i have been offered a refund on around 5 of the tins of cesar classics dog food, there are so many damaged and i am having to check carefully to make sure the contents have not gone off. one tin was disgusting, so badly rancid !! it had to be well wrapped before it could be disposed of.”

Helpful Report

Millbry Hill is rated 4.7 based on 4,633 reviews