Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.73

4.7 Rating 5,122 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 5,122 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Millbry Hill 5 star review on 11th August 2026

441

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i have used your company before and the service was fantastic, this time i was very disappointed, i ordered 2 bags of feed and express delivery which was £12, the total order was supposed to be approx £36. When i checked the delivery i realised 4 bags of feed were on their way and i was being charged £36 for delivery !!! the total order was £88, this is ridiculous for one horse. I have no idea what happened to your computor system but I know what i ordered and it was no where near what turned up”

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“I was sadly disappointed when the fat balls I ordered arrived. They were loose in a FedEx box, thus several were damaged, I scattered the remnants on the lawn. I sure they would have faired better if they were left in original tubs or plastic bags. I ordered three tubs of fifty each tub, counted the contents of the FedEx box and was four fat balls short. Not a great hardship but they could have fed more birds. All this begs the question, are they actually Johnston & Jeff fat balls, hope they are as our feathered friends won't eat any other.”

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“I ordered online and FedEx had the wrong address uploaded. That was over a week ago and I still haven't received notification of when anything is arriving. Despite being told twice that it is on it's way. Previous order was fine no issues”

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“Ordering the purchase was fine but unfortunately Fedex lost the parcel which does happen but i had no email responses so had to keep calling. Personally their customer service needs a bit of work and training”

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“I felt very disappointed when my Highcliffe Bag arrived as the bag looked either used or that it had been on display for a long time, there was only a small amount of packing inside the bag, the box quite dirty and in very poor condition with the top being completely detached from the bottom.”

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“Goods ordered as a present 10 days prior to the birthday. No indication at time of order of any delay. As no despatch notification received chased Customer Service. Advised goods being despatch immediately and would be one day late. Waited a further 3 days then received a despatch email followed 24 hours later with tracking details from Royal Mail. Goods eventually arrived 4 days after the birthday. Disappointing service all round.”

Helpful Report

“Ordered 2 items, one turned up. Was told the delivery driver had left it in the depot and would receive the next day. Then received a new order confirmation and delivery date, which means the missing parcel hadn’t been sent out with the first parcel at all, so I was lied to. Had to wait a further three days for second parcel to arrive. Other than that the items were good, fairly priced.”

Helpful Report

Hi Debra, Thank you for taking the time to leave a review. I can confirm 110% that both of your items were dispatched on the same day. As per our conversation with you prior to this review, the couriers are extremely busy, busier than christmas and occasionally they will accidentally leave behind part of a customers consignment due to the sheer volume of parcels that leave through their system. You can see via the tracking on your order that both items were in the system the whole time and its not possible that we had sent this at a later date. We are glad that you received your order finally and we are sorry there was a slight delay on the driver eventually getting the second part to you. Sincere apologies, Millbry Hill

“Delivery time was too far long.Spoke to customer service as soon as I’d realised as FedEx said they hadn’t got it yet and they said they’d try to recall the order, this didn’t happen, feed order was delivered a week later after I’d already had a delivery from someone else so I ended up paying over the odds with a high delivery charge for feed I didn’t need. Not impressed, won’t be using them again.”

Helpful Report

“I used the 'click and collect' service. Although the colleagues in store were lovely, I wouldn't rate this service. I didn't receive any notifications of how my order was getting on so after 8 days of not hearing anything I went into store to find out what was going on with my order to find out my money had been taken but the order hadn't gone through to be collected. So I had to wait another week for my item after the people in store placed it correctly for me. Staff lovely but the click n collect service not good!”

Helpful Report

“Bag of Fancy Feed layers pellets arrived with bag split and half the contents in the outer bag. The second bag ordered and received damaged. E mailed to advise Millbry but no response or acknowledgement. Realise it may have been fine on sending out but damaged in transit.”

Helpful Report

Hi Martin, Thanks for taking the time to leave a review. I can confirm we have double checked our inbox and havent received an email from you to state this? You can always send an email to sales@millbryhill.co.uk and we are more than happy to help. I would like to reassure you that we would not send out a parcel damaged, it will have sadly happened in transit as the feed bags are paper and we then secure them in a hessian sack, if they arent handled correctly by the lifter then they can become damaged. Sincere Apologies, Millbry Hill

“Although stated delivery time for item on my order via your website was 36-48hrs it took over a week to arrive at the store I'd selected for click and collect. No information on progress from you during that time. I thought you'd lost my order/had a stock control malfunction. Store was very helpful but computer system didn't tell them either where item was up to and they could check with no one at warehouse from Fri midday to Monday. Eventually item turned up on Tues, with no apologies. A disappointing experience.”

Helpful Report

Hi Jane, Thank you for taking the time to leave a review. Im sorry to hear that you feel you had a disappointing experience with ourselves. I can confirm we advise our click and collects may take 3/5 working days to be ready in the chosen store to allow ourselves time to potentially transport the goods from another of our stores or warehouse to your chosen collection point. This is an estimated time and we always try to get it delivered to the store as soon as possible. I can see that you placed your order on the 6th and that we sent you an email on the 15th to advise it was ready for collection but you didnt attend to collect this until the the 26th. I appreciate we did take a little longer than usual to get this to our store but please bear in mind that we are currently extremely busy and are working with limited staff due to social distancing in the work place. Sincere Apologies, Millbry Hill.

“Order placed 31/8 eventually received the order on the 14/9 have been trying to get the bigger size which was in stock...now it’s ours of stock so I’ll be wanting a full refund. Looked good on paper, didn’t live up to it though...”

Helpful Report

“WEB356532 - When order arrived the box was crushed luckily none of the items were broke but 2 of the items were covered in dust and the waterproof dog coat looked previously worn or perhaps used as a demo piece”

Helpful Report

“I rang before placing order to ask how long delivery would take I was assured no more than 5 days, so I placed the order. When the order did not arrive and I had notification it would be delivered 4 days later so it had taken 9 days to arrive, I messaged to cancel the order as it was too late and had no response at all. They did not despatch the order until 4 days after ordering ! It arrived to late to be any use to me. £80 wasted !!”

Helpful Report

“Still waiting for an order of animal feed which was placed a fortnight ago. According to Millbry Hill, this is a fault with the delivery service, however I have still not received a response to my email asking when I can expect my order.”

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“Order took three days longer than advises to be delivered and breeches were marked on arrival.”

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“Order took three days longer than advises to be delivered and breeches were marked on arrival.”

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“I do not like that the delivery is expensive and returns are not free.”

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“Millbry has always been very quickly delivery- good products but took over 10 days to arrive. Wasn’t happy”

Helpful Report

Hi Cara, Thank you for taking the time to leave a review. However, im a little confused by the nature of this review as i can see that at the checkout we provided you with an estimated delivery date of the 21.08.2020 and this was also clarified on your order confirmation. I can then see that your parcel was actually delivered on the 19.08.2020. Making it two days early. Please note that all delivery dates are estimated and we always endeavour to have orders delivered either on or before the estimated delivery date. Kind Regards, Millbry Hill.

“I ordered a baby grow for a present but when I saw that delivery was £4.95, (which is quite expensive) I decided to order something for myself too to make it worthwhile. After a few days, I received an email to say that one of the products was out of stock. I appreciate that this can happen from time to time. I replied to the email and explained that really I felt that the delivery should be refunded as £4.95 on a £12.00 product was expensive and also for the inconvenience caused. The member of staff replied to the email but with no reference to this point. It was as though they had glossed over it and didn’t want to respond. Next time I’ll order from places who either respond to the email and address my point or offer free delivery. Many thanks”

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Millbry Hill is rated 4.7 based on 5,122 reviews