Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.73

4.7 Rating 5,130 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 5,130 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Millbry Hill Review From Dog

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Millbry Hill 5 star review on 11th August 2026

441

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items arrived quite quickly and are of good quality although they all smell very musty, as if stored in a damp place. The most expensive item included, was a dog harness and the incorrect one was included. I informed Millbry Hill on the 1st March, got a reply the same day and was asked to send a pht of the item, which I supplied. I am still awaiting a free return label. Very disappointing.”

Helpful Report

“You ask about my recent order, I haven't received it yet! I like milberry hill, thenpostage can be a little steep on heavy orders but your pet items are reasonably priced. But fedex as couriers are abysmal, I have often had poorly handled and damaged packages. This time they really got the big guns out. I waited all day only to get a notification at 5.16 pm that I had refused the package due to damage! I hadn't even seen it or fedex for that matter! I reported it to yourselves, charlotte informed me it would be delivered yesterday, yet it was once again no where to be found, another day in for nothing. Because of fedex I will no longer be using your company, I have pets to feed and no food, so if had to buy else where, pets to walk as well as better things to do with my time than wait in all day. I still do not know if this item will ever arrive!”

Helpful Report

“When orders are dispatched from a store it would be advisable to check that the item is not faulty or damaged before sending to the recipient. This would safe a lot of time & disappointment. The inconvenience of having to then return the goods could well be avoided.It would be appreciated if items taken straight from the shop floor were to be packaged aside from the bag they arrive in so as to protect & present the goods that very often are a considerable purchase.Further more how can it be that an order is accepted in the believe you will receive the goods followed by an email some days later that transpires the item is out of stock adding to more disappointment. As a new customer my first shopping experience was not what I had hoped for.”

Helpful Report

“The leggings I bought are not very good but all the other stuff was”

Helpful Report

“The leggings I bought are not very good but all the other stuff was”

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“Millbury hill sent the wrong colour fairfax & favor tassels Refunded purchase price but not original or return postage leaving me £8.50 out of pocket”

Helpful Report

“Purchasing not a problem but the website does not show colours well. What I ordered was sort of duck egg and what came was sherwood forest, so sent it back”

Helpful Report

“I ordered two competition shirts, short sleeves. After 2 weeks I received one long sleeve shirt and sleeveless shirt! When I telephoned I was told they don’t have any short sleeved in stock. Ridiculous, instead of sending what I didn’t order why not email to say they didn’t have the short sleeves and refund me. Instead I had the inconvenience of sending it back. I would not order from you again.”

Helpful Report

“The wait time for my parcel was ridiculous. Nearly 6 weeks and I only ordered a few haynets and feed buckets. Opted for collection because The delivery was so expensive”

Helpful Report

“The wait time for my parcel was ridiculous. Nearly 6 weeks and I only ordered a few haynets and feed buckets. Opted for collection because The delivery was so expensive”

Helpful Report

“Fedex the courier were useless, they only have full-day delivery slots and despite promises missed the first three. I sent two messages to Millbry Hill about what was happening and never received any replies.”

Helpful Report

“I had to chase up my order almost one month after placing it as the goods had not been received. I did have a quick response once this was done. One item was out of stock, the second item was in stock but had not been sent separately. I cancelled the first item rather than wait any longer and asked that the second item be delivered. This was done and a refund was made immediately. Would have preferred to have been kept informed from the start, without having to prompt.”

Helpful Report

“Bought quite an expensive item (clothing). Purchase arrived but had no protective wrapper (Or the box that it should have come in). Simpy thrown into a FedEx postal bag and obviously hoped that bag would not tear - it did!”

Helpful Report

“I wanted to purchase a gift voucher for my granddaughter & when I phoned up I was told you don’t post vouchers out. A shop of your quality I found this amazing. I had to print one out at home but to be honest a home printed voucher for £100 doesn’t look as nice as a card with your logo on. Some places even give you the option of paying a little extra & then it arrives in a little gift box with a ribbon round it. If my granddaughter hadn’t specifically asked for a voucher from your shop I would have gone elsewhere”

Helpful Report

“I purchased a pair of Barbour wellies from the company which arrived on time, however; the item arrived wrapped in a black bin bag which did nothing to protect the box that the item came in. This was bought as a Xmas present for a family member and I now have to present the item in a Barbour box which looks like it has been used to play a game of football. I mentioned this to the company and their attitude was that the box is there to protect the item inside and based on the condition of the box then it has done it’s job Not really the kind of thing I would expect to hear given the price I paid for the item and also the brand of the item it was that I purchased They had no alternative stock available to exchange but I was offered a refund which I had to decline due to the timelines to Xmas and trying to find the item elsewhere would have proved extremely difficult”

Helpful Report

“10 days to receive delivery is not the best and will most probably go elsewhere in the future.”

Helpful Report

“Hi I was a little upset that some of my order was missing when looking on my email it looks like you have refunded me . I’m not sure what item was refunded ? Also when the delivery came the riding boots box was ripped up there was no lid on the box so I am unable to wrap in box for my daughter for Xmas . Order number 370168”

Helpful Report

“I emailed to cancel the order a couple of hours after I placed it. Never received a response, then order was dispatched.”

Helpful Report

Millbry Hill is rated 4.7 based on 5,130 reviews