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Millbry Hill Reviews

4.7 Rating 5,144 Reviews
93 %
of reviewers recommend Millbry Hill
4.7
Based on 5,144 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Millbry Hill Review From Dog

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Anonymous
Anonymous  // 01/01/2019
Hi I'm very sorry to say I'm so disappointed..a couple of years ago used your company every month.moved away so stopped ordering. recently started using you guys again but in the meantime of waiting a hell of a long time for my order and it being sat at the delivery depot for about 2 to 3 days I went to pets at home to get me through. So anyway your delivery arrived all packaging on my tins of food was all split and ripped the first two tins of Andrea Grant I used were okay but today opened two cans and what I can only to find that they were full of some kind of liquid and absolutely stunk.i am strongly disappointed in you guys hence the 1 star
Helpful Report
I would still be waiting now if I hadn’t made a phone call as to where my order was as I received no email letting me know that it had arrived at my chosen store
Helpful Report
Hi Claire, We're very sorry you did not receive your email update letting you know your order was ready for collection. Our team are looking into why this has happened and we can only apologise for the inconvenience caused. Kind Regards The Millbry Hill Team
Absolute joke of a courier service!! Still waiting for goods that originally should of arrived on Wednesday. Contacted Millbry Hill who placed another ‘next working day order’ so the goods should of arrived today (Thursday) as stated in an email but I have received nothing. Really dissatisfied!!
Helpful Report
Hi Mark, We are very sorry you have had so many problems with your delivery on this occassion. I have checked the tracking and can see your parcel has been delivered by our courier this morning. We will of course refund your delivery charges for this order and our customer services team will be in touch with you again shortly. Kind Regards Millbry Hill
Millbry Hill is rated 4.7 based on 5,144 reviews