Was very happy with the service i have received from Millbry Hill....until I had to return a parcel. I wasn't told that the returns form I was sent has a reduced fee section further down the form. The outcome was that I paid substantially more to return my item. When I spoke to someone at Millbry Hill I was told...' with all due respect its not my fault you did'nt read the whole page on returns'!! The download returns button was the first thing you see and anyone would have done the same as me!! Perhaps it is a way of them not having to subsidise the post costs!!