Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.72

4.7 Rating 4,750 Reviews

92 %

of reviewers recommend Millbry Hill

4.7

Based on 4,750 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Millbry Hill 5 star review on 8th May 2025

438

Anonymous

Anonymous // 01/01/2019

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“Great price and arrived quicker than expected.”

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“Great service came next day as described. Very pleased. Thank you.”

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“The service was excellent.”

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“Prompt delivery and good service. Very happy with my item”

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“The delivery service was appalling. After waiting in a day had to go to Royal Mail depo to collect the item”

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“Great service and fast delivery.”

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“Prompt efficient service, would recommend and hopefully use again. My Fairfax and Favor shoes were beautiful and the best price available.”

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“I ordered a coat online, as they were best competitively priced retailer for the coat, it arrived earlier than expected!”

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“Kateina who I spoke to regarding my order was more than helpful . I gave her the wrong E mail address accidently and she phoned me back the following morning to sort it out .”

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“Excellent service & fast delivery :-)”

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“Excellent service . Granddaughter delighted with her present .”

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“Excellent communication, very helpful. Delivery spot on! Will use again”

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“efficient ordering & delivery service - product good as expected, will use again”

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“Parcel arrived open with lots of the contents missing. I rang to inform them, asked for p&p to be returned - I ordered £35 worth of dog items, the value of £14 turned up. I won’t use them again, as I felt I was not believed even though I emailed a photo of the condition of the box.”

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Hello Eira, Im really sorry you had issues with the delivery of your goods. Unfortunately this has been down to the parcel being damaged in transit and i can confirm you have had a full refund for all of the missing items. We ask for images of the damaged packaging so that we can raise a complaint with the couriers as we dont expect for our parcels to be damaged and delivered with missing items and the images strengthen our case we put foward. Sincere Apologies, Millbry Hill

“Order arrived quickly & was as described. Perfect!”

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“Excellent service and order arrived earlier than expected”

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“The sleeveless sweater I ordered as a Christmas present arrived within 48hrs and went down well with the recipient. Advisory emails arrived sometime after the parcel!”

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“Clear website, found what I wanted quickly. Order came very promptly which was good as it was a last minute present. The jumper is very good quality and fits well.”

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“If I could give no stars I would. My coat arrived with a large pen mark on it, shoved into the smallest postage bag possible like a piece of rubbish. Needless to say I returned the coat and had to pay £11 for return postage due to the value of the coat, only to be refunded £4.99 for return postage. Would never buy from this company again.”

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Hello Fiona, We are really sorry that you have had an issue with your delivered item. As a company we pride ourselves on ensuring parcels are packaged correctly and items are not damaged or faulty. On this occasion this hasnt been the case and it will be investigated internally. I can see that the refund for your postage is still ongoing and you have been contacted to provide ourselves with the necessary information required to be able to move forward to a resolution. Sincere Apologies, Millbry Hill

“Ordered a pair of gloves and received them 2 days later. Excellent service especially during Christmas postal period.”

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Millbry Hill is rated 4.7 based on 4,750 reviews