Millbry Hill Reviews

Name: Millbry Hill
Address: Mount Pleasant Way, Stokesley Business Park, North Yorkshire, Mount Pleasant Way, Stokesley Business Park, North Yorkshire, North Yorkshire
Rating: 4.72

4.7 Rating 4,468 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 4,468 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

This dog loved his Bonio...lol Millbry Hill Review From Dog

Visit Website

Write Your review

Tell us how Millbry Hill made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Millbry Hill 5 star review on 25th March 2024

407

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items arrived very late”

Helpful Report

“The bag was completely ruptured and delivered inside a white sack. The contents looked like they’d been swept up off the floor!”

Helpful Report

Hello Georgina, Im really sorry to hear this has happened. Can you please send over an email to sales@millbryhill.co.uk with an image of what you have received and we will look into this straight away. We do not expect our packages to be sent like this and for couriers to mishandle goods. Sincere Apologies, Millbry Hill

“The website was easy to use and the items were available. The delivery was very slow the order was placed on 27th August and arrived 5th September with the nylon packaging really dirty covering ourselves in black dirt after opening the parcel. I would also say this fails on the environmental front too as it was non recycleable nylon and not recyclable cardboard”

Helpful Report

“The items I bought were a great price in the sale, however a different style to what was ordered arrived. The returns process seems so long winded, confusing and costs postage money, so resigned myself to keeping the unordered style. If this was easier, the transaction would have been perfect!”

Helpful Report

Hi Laura, We're very sorry to hear the items you received are not as expected. If you can contact our customer services team with information on the items received, we would like to investigate this for you. Kind Regards The Millbry Hill Team

“I ordered 3 x 20kg bags of Easi chick bedding, and was sent 3 x 10kg bags. I rang to point out the error and was told the missing 30kg would be sent to me - I heard no more until I emailed about a week later to find out what was going on. Communication could be better.”

Helpful Report

Hi Jacqueline, We are very sorry you received the incorrect items, this was due to a picking error. I have checked with our couriers and the remaining bedding should be with you by 6pm today. I can only apologise for the delay in you receiving this and any inconvenience caused. Kind Regards The Millbry Hill Team

Millbry Hill is rated 4.7 based on 4,468 reviews