Millbry Hill Reviews

Name: Millbry Hill
Address: Union Mill, 1D Leven Mews, Stokesley, North Yorkshire
Rating: 4.73

4.7 Rating 5,122 Reviews

93 %

of reviewers recommend Millbry Hill

4.7

Based on 5,122 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Millbry Hill 5 star review on 11th August 2026

441

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It took over a week to deliver when the bale of readigrass arrived had 4 places stuck up with parcel tape where obviously it was ripped and when opened it didn't smell that lovely sweet smell not stale but not like l usually have. Not impressed.”

Helpful Report

Hello Lynda, Im sorry to hear you are not impressed. I can confirm that you placed your order after the guaranteed Christmas delivery period which was the 17.12.2018 and this had been noted on our website. We advised when you placed your order on the 23.12.2018 that the estimated delivery date would be the 07.01.2019 and you did receive your parcel on the 02.01.2019 Im sorry to hear that the bale had tape over the holes. Could you please send over some pictures of the bale with the batch number to our customer services email address so we can get this promptly dealt with. Sales@millbryhill.co.uk Sincere Apologies, Millbry Hill

“I did have a problem when I did my last online order. I had forgotten my password so requested a new password. I believe I requested the password change on saturday but did not receive a change password email. As I was trying to buy a sale item that was in short supply I was afraid I would lose the item. I got round the problem by setting up a new account with a different email address so I could place my order but that was a bit of a nuisance. As well as the password email I also tried contacting them by a direct email. Neither email was responded to until monday.”

Helpful Report

Hello Kathleen, Im sorry to hear you had problems logging into your account. Unfortunately our offices and technical team are closed from 5pm Friday through till 9am Monday morning. Sincere Apologies, Millbry Hill

“Goods despatched in multiple parcels still only 2 of 4 received. 🙁👎🏻”

Helpful Report

Hello Emma, I can confirm we have only dispatched two parcels to yourself for this order as it all fit into two packages. Can you please ensure that the packages have been emptied and checked to ensure all goods are there and if there are any missing items you can give ourselves a call on 08006520432 or email sales@millbryhill.co.uk so that we can get a swift resolution to this for you. Sincere Apologies, Millbry Hill

“Delivery was fine but when opened the hesian sack that it arrived in the bag was bust completely in half”

Helpful Report

Hello Paul, Thank you for your query. We are really sorry to hear that there has been damage to the delivery. So we can get this resolved ASAP, Could you please send over a picture of the damage to sales@millbryhill.co.uk and we can arrange either a refund or a replacement for you. Sincere Apologies, Millbry Hill

“The delivery was efficient. My concern is that I bought a reversible Ariat Gilet which was meant to have a plain outershell with large pockets etc and a check pattern inside without pockets. The item was delivered inside out which I found strange and the reason was clearly that the label was sown to the outershell not the inside!!!”

Helpful Report

Hello Carole, Thank you for your query. I do believe that you have received email correspondance from a member of staff from the customer services team. If you would like any further assistance then please do not hesitate to call 08006520432 or email sales@millbryhill.co.uk. Sincere apologies, Millbry Hill

“Paid extra for next day delivery but didn't turn up for at least 3 days!”

Helpful Report

“Tracking details are never correct and I'm still waiting for an item out of my order which I put in over a week ago even though the shop is local”

Helpful Report

Hello Demi, Thank you for your feedback. Im sorry to hear there has been issues with the delivery, I can see this is being looked into by our customer services team and that they are working to obtain a resolution for you and will be intouch ASAP. Sincere Apologies, Millbry Hill

“Items arrived very late”

Helpful Report

“The bag was completely ruptured and delivered inside a white sack. The contents looked like they’d been swept up off the floor!”

Helpful Report

Hello Georgina, Im really sorry to hear this has happened. Can you please send over an email to sales@millbryhill.co.uk with an image of what you have received and we will look into this straight away. We do not expect our packages to be sent like this and for couriers to mishandle goods. Sincere Apologies, Millbry Hill

“The website was easy to use and the items were available. The delivery was very slow the order was placed on 27th August and arrived 5th September with the nylon packaging really dirty covering ourselves in black dirt after opening the parcel. I would also say this fails on the environmental front too as it was non recycleable nylon and not recyclable cardboard”

Helpful Report

“The items I bought were a great price in the sale, however a different style to what was ordered arrived. The returns process seems so long winded, confusing and costs postage money, so resigned myself to keeping the unordered style. If this was easier, the transaction would have been perfect!”

Helpful Report

Hi Laura, We're very sorry to hear the items you received are not as expected. If you can contact our customer services team with information on the items received, we would like to investigate this for you. Kind Regards The Millbry Hill Team

“I ordered 3 x 20kg bags of Easi chick bedding, and was sent 3 x 10kg bags. I rang to point out the error and was told the missing 30kg would be sent to me - I heard no more until I emailed about a week later to find out what was going on. Communication could be better.”

Helpful Report

Hi Jacqueline, We are very sorry you received the incorrect items, this was due to a picking error. I have checked with our couriers and the remaining bedding should be with you by 6pm today. I can only apologise for the delay in you receiving this and any inconvenience caused. Kind Regards The Millbry Hill Team

Millbry Hill is rated 4.7 based on 5,122 reviews