Military 1st Reviews

Name: Military 1st
Address: MMG Trading Ltd Unit 1, Fourth Avenue Trafford Park Manchester M17 1DB, Manchester
Rating: 4.54

4.5 Rating 1,571 Reviews

89 %

of reviewers recommend Military 1st

Company Reviews

Metrics

Info

4.5

Based on 1,571 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Military 1st:

Military 1st is a trading name of MMG Trading Ltd.

Established in 2008, the Military 1st is an online retailer specialising in first-rate outdoor and combat clothing and tactical footwear, as well as camping and bushcraft equipment and accessories. We are proud of our continuously growing range of high-quality products from the world's best-known brands, and in excellent prices, along with the fastest possible delivery and the highest level of customer service.

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Email:

info@military1st.co.uk

Location:

MMG Trading Ltd Unit 1, Fourth Avenue Trafford Park Manchester M17 1DB
Manchester
M17 1DB

Military 1st 5 star review on 10th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two orders. Wrong sizes each time. Really, not good enough. I shan't bother with them again.”

Helpful Report

Posted 3 days ago

Dear Kevin, Thank you for your feedback regarding your recent orders. We're truly sorry to hear that you received the wrong sizes both times, and we understand how disappointing that can be. We appreciate you taking the time to share your experience, as it helps us improve our services. If there's anything we can do to make this right or assist you further, please don't hesitate to contact our customer service team at info@military1st.ie. Thank you for your understanding. Kind regards, Team Military 1st

Posted 9 hours ago

“When my delivery came not the size or colour I was looking for but to try and return each item it cost €16 per item to be returned”

Helpful Report

Posted 4 days ago

Dear Customer, Thank you for your feedback regarding your recent delivery experience. We're truly sorry to hear that the size and color did not match your expectations, and we understand that return shipping costs can be frustrating. Your experience is very important to us, and we appreciate you bringing this matter to our attention. If there’s anything we can do to assist you further, please don’t hesitate to reach out to our customer service team at info@military1st.ie. Thank you for your understanding. Kind regards, Team Military 1st

Posted 9 hours ago

“The material is so bad wanted to return back but will cost me alot think ill just donate”

Helpful Report

Posted 6 days ago

Dear Yasin, Thank you for taking the time to share your experience with us. We're sorry to hear that the material did not meet your expectations and appreciate your perspective on this. If have any further concerns or if there’s anything we can assist you with, please feel free to reach out to our customer service team at info@military1st.ie. We’re dedicated to ensuring our customers have positive experiences and would love to help. Kind regards, Military 1st Team

Posted 9 hours ago

“Highlander Large Web Backpack Black is very poor quality.”

Helpful Report

Posted 4 weeks ago

Dear Dermot, Thank you for sharing your thoughts about the Highlander Large Web Backpack. We’re sorry to hear that the quality didn’t meet your expectations. Your feedback is invaluable, and we truly appreciate you bringing this to our attention. If you’re open to it, we encourage you to reach out to our customer service team at info@military1st.ie. They would be glad to assist you further and help address your concerns. Thank you for your understanding. Kind regards, Team Military 1st

Posted 3 weeks ago

“It cost €14.80 to return my purchase”

Helpful Report

Posted 1 month ago

Dear Customer, Thank you for sharing your feedback regarding the return shipping cost. We understand that return shipping can sometimes be a surprise and might not align with your expectations. Your experience is important to us, and we value your input. If you have any further concerns or if we can assist you in any way, please don’t hesitate to contact our customer service team at info@military1st.ie. We’re here to help and want to ensure that your future experiences with us are positive. Thank you for your understanding. Kind regards, Military 1st

Posted 1 month ago

“Viper moderator cover. Don't match distribution. Actual size is 210x35. Doesn't cover 50 mm moderator.”

Helpful Report

Posted 4 months ago

Dear Customer, We’re sorry to hear that the product didn’t meet your expectations. The dimensions provided in the listing are accurate for the intended fit, but we understand that sizing can sometimes be a challenge. If the item doesn’t work for your needs, please reach out to our customer service team—we’d be happy to assist you with an exchange or return if applicable. Thank you for your feedback, and we appreciate your business. Kind regards, Military 1st

Posted 4 months ago

“my order hasn't arrived yet, I'm very disappointed with the timing, I hope the problem will be resolved”

Helpful Report

Posted 5 months ago

Dear Customer, We sincerely apologize for the delay in your order, and we understand how frustrating this must be for you. Please rest assured that we are looking into the issue and will do our best to resolve it as soon as possible. If you haven’t already, please reach out to our customer service team with your order details, and we will provide you with an update on the shipment’s status. We appreciate your patience and will work to ensure you receive your order promptly. Thank you for bringing this to our attention, and we hope to have this resolved for you soon. Best regards, Military 1st

Posted 4 months ago

“The bag I bought from ye was very small I am very disappointed I was going to use it for traveling but it s only child s bag 🎒”

Helpful Report

Posted 5 months ago

Dear Customer, I am really sorry to hear that the item does not meet your expectations. Please contact our Customer Service and they will be more than happy to assist you further: info@military1st.ie Kind regards, Military 1st

Posted 4 months ago

“Order boots online arrived quickly extremely small fitting boots,boots definitely not size I asked for . Be careful boots extremely small fitting”

Helpful Report

Posted 7 months ago

Dear Customer, I am really sorry to hear that the item does not meet your expectations. If you require any further assistance, please contact our Customer Service info@military1st.ie Kind regards, Military 1st

Posted 6 months ago

“I was delighted with this product and so excited. Unfortunately, 2 hours after my forage I looked down and the screw on lid had become detached and was missing. I had screwed it on tightly but it still came unloose and is now missing which makes the product unusable”

Helpful Report

Posted 7 months ago

Dear Customer, We understand your frustration with the faulty product. We strive to provide high-quality products and are disappointed to hear about this experience. Could you please contact our Customer Service and they will be more than happy to assist you further: info@military1st.co.uk Kind regards, Military 1st

Posted 7 months ago

“Cheap 3rd world quality at high prices,”

Helpful Report

Posted 7 months ago

Dear Customer, I am really sorry to hear that the item does not meet your expectations. If you wish to return the item fplease follow the instructions on our website: https://www.military1st.ie/delivery-returns If you require any further assistance please contact our Customer Service Team and they will be more than happy to assist you further: info@military1st.ie Apologies for any inconvenience caused. Kind regards, Military 1st

Posted 7 months ago

“I still have not received my order….. over a month now ….. I am wondering if it was returned to your company by any chance …… when I noted the address it appeared not to be correct…. I hope you can help as I think my mistake and not yours. Annmarie”

Helpful Report

Posted 8 months ago

Dear Customer, Thank you for taking the time to write a review and I am really sorry for the problems you have experienced. We have now contacted the carrier and we will be in touch as soon as they get back to us. Once again, apologies for any inconvenience caused. Kind regards, Military 1st

Posted 8 months ago

“Awful. I ordered and ask for this item not to be left unattended. Sorry we cant do that. Emailed constantly very rude curt und unhelpful. The item was left unattended and stolen. Absolutely no help they found with me. Refused to file a claim with the courier. No i have to file a claim in the small claims court €100 down the drain.”

Helpful Report

Posted 11 months ago

Dear Customer, Thank you for taking the time to write a review and I am really sorry for the problems you have experienced. As far as we can see, our Customer Service has been in touch. If you require any further assistance, please contact our Customer Service Team: info@military1st.ie Once again, apologies for any inconvenience caused. Kind regards, Military 1st

Posted 11 months ago

“The picture of the bomber jacket very misleading, the jacket has a lot more padding than the image showed (more like the Michelin man). It cost me £6 for delivery, £15 to return it. £21 I will never get back, just to try on a jacket that looks nothing like the picture on the website ? Even worse my return is still about a mile from my house, 12 days after returning it. At this rate I'm not even sure I'll get back the cost of the jacket, let alone the £21 delivery costs !!”

Helpful Report

Posted 11 months ago

Dear Customer, I am really sorry to hear that the item does not meet your expectations. We received your product back and it matched the description and the images. As far as we can see, a full refund for the products has now been issued. If you require any further assistance, please do not hesitate to contact us. Kind regards, Military 1st

Posted 11 months ago

“The goods ordered were sent to the wrong address by Military 1st. The reason this happened appears to be that the software used to ender the address changes the address at random when the Eircode (Irish Post Code) is entered. I contacted them about this proir to delivery, and they refused to accept responsibility for thier softwatre glitch, or to address the problem in any way. Will not use them again, will not recomend.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for taking the time to write a review and I am really sorry for the problems you have experienced. Please note that it is customer's responsibility to enter and then check the order confrimation email to see if the address has been entered correctly. Unfortunately, we do not review every single order manually and we trust that our customers enter the correct address at the checkout. As far as we can see, your parcel is retruning to us. Please rest assured that we will be in touch as soon as it arrives. If you require any further assistance, please contact our Customer Service Team: info@military1st.ie Once again, apologies for any inconvenience caused. Kind regards, Military 1st

Posted 1 year ago

“You get what you pay for. Used it for two days in Spain. Rained for one night and it leaked through the top sheet, seams at the zip corners ripped. Straight into the Bin with it.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for taking the time to write a review and I am really sorry about this. As far as we can seee, our Customer Service has been in touch. If you require any further assistance, please contact our Customer Service Team: info@military1st.co.uk Once again, apologies for any inconvenience caused. Kind regards, Military 1st

Posted 1 year ago

“No stars. I bought two pairs of Pentagon combat trousers. They came quick enough. One pair fitted, if a little tight. Second pair had enough room for another person in them. They were both meant to be the same size!!”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for taking the time to write a review and I am really sorry to hear that the trousers do not fit. As far as we can see our Customer Service has been in touch. If you require any further assistance, please contact our Customer Service Team: info@military1st.co.uk Once again, apologies for any inconvenience caused. Kind regards, Military 1st

Posted 1 year ago

“I ordered a pair of MilTec gloves from Military 1st. The goods arrived on time but one glove had a tear in it. I contacted Military 1st to ask them to send a replacement pair to me. I spoke to Magda first and then Iwona. Their first response was to offer me 50% credit on the price of purchase so I could pay to get the item repaired myself. I told them that this was a suboptimal response - I required a new pair of gloves - I’m not going to go and get their faulty goods repaired at the expense of my own time. They refused to send a replacement pair of gloves citing Brexit legislating behind this decision which is transparently nonsense to say the least. I was then told that they were giving me a full credit which has yet to be received. Poor products and amateur abilities.”

Helpful Report

Posted 1 year ago

Hi, I am really sorry for the poor impression we have made on you. As far as we can see, a full refund for your order has now been issued. If you require any further assistance please contact our Customer Service Team and they will be more than happy to assist you further: info@military1st.co.uk Apologies for any inconvenience caused. Kind regards, Military 1st

Posted 1 year ago

“I bought trousers and they are too small, when I ordered a size bigger than usual.”

Helpful Report

Posted 1 year ago

Dear Customer, I am really sorry to hear that the item does not meet your expectations. If you wish to return the item for a refund please, refer to our returns policy: https://www.military1st.ie/delivery-returns If you require any further assistance, please do not hesitate to contact our Customer Service: info@military1st.ie Kind regards, Military 1st

Posted 1 year ago

“Returned a pair of Cargo Shorts for an exchange for a different size ages ago and never received my exchange nor received confirmation.”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for taking the time to write a review and I am really sorry for the problems you have experienced. As far as we can see our Customer Service has been in touch. If you require any further assistance, please contact our Customer Service Team: info@military1st.ie Once again, apologies for any inconvenience caused. Kind regards, Military 1st

Posted 1 year ago

Military 1st is rated 4.5 based on 1,571 reviews