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Military 1st Reviews

4.5 Rating 1,584 Reviews
89 %
of reviewers recommend Military 1st
4.5
Based on 1,584 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Military 1st Reviews

About Military 1st:

Military 1st is a trading name of MMG Trading Ltd.

Established in 2008, the Military 1st is an online retailer specialising in first-rate outdoor and combat clothing and tactical footwear, as well as camping and bushcraft equipment and accessories. We are proud of our continuously growing range of high-quality products from the world's best-known brands, and in excellent prices, along with the fastest possible delivery and the highest level of customer service.

Visit Website

Email:

info@military1st.co.uk

Location:

MMG Trading Ltd Unit 1, Fourth Avenue Trafford Park Manchester M17 1DB
Manchester
M17 1DB

I ordered a compass. A week after I was advised it had been dispatched. It never arrived. I sent an email to military 1st and never recieved a response.
Helpful Report
Posted 4 years ago
Dear Customer, I am really sorry about the problems you have exprienced. As far as we can see, our Customer Service Team has been in touch. If you require any further assistance, please do not hesiate to contact us: info@military1st.ie Kind regards, Military1st
Posted 4 years ago
Worst place to buy my parcel got delivered to New Zealand instead of Ireland do not recommend
Helpful Report
Posted 4 years ago
Dear Customer, I am really sorry about the problems you have exprienced. As far as we can see, our Customer Service Team has been in touch. If you require any further assistance, please do not hesiate to contact us: info@military1st.ie Kind regards, Military1st
Posted 4 years ago
Terrible service due to you guys using DPD who are unable to deliver my goods to an address in Germany. I keep getting the run around that I must contact DPD however DPD says that they can’t do anything for me. Now I’m probably going to have to fight for a refund as I no longer want the items. 15505995034849 Is my DPD reference number.
Helpful Report
Posted 4 years ago
Dear Customer, I am really sorry about the problems you have exprienced. As far as we can see, our Customer Service Team has been in touch. If you require any further assistance, please do not hesiate to contact us: info@military1st.ie Kind regards, Military1st
Posted 4 years ago
I ordered a pair of Military boots which were described on the website as having reinforced toe cap and heel. What I got was a pair of military boots without the reinforced toe cap which was badly labelled as a safety boot, I won't be using this site again and it cost me €10 to return the item.
Helpful Report
Posted 5 years ago
Hello, I am really sorry to hear about this. Could you please contact our Customer Service Team and they will be more than happy to assist you further. Kind regards, Military1st
Posted 5 years ago
Delivery was meant to be 3-5 working days, took 2 weeks, no way of tracking, fed up with companies blaming COVID19 for everything, i send items globally and in time. I would after buying several items overs the years have expected a voucher but most companies think pennies are more than pounds.
Helpful Report
Posted 5 years ago
Dear Customer, I am really sorry for the problems you have experienced and the poor impression we have made on you. If you require any further assistance, please contact our Customer Service Team: info@military1st.ie Apologies for any inconvenience caused. Kind regards, Iwona
Posted 5 years ago
Product was very disappointing , my feel are destroyed from the shoes , so uncomfortable , definitely wouldn't be purchasing shoes from them again
Helpful Report
Posted 5 years ago
Dear Customer, I am really sorry to hear that the item turned out to be unsuitable. Please contact our Customer Service Team and they will be more than happy to assist you further: info@military1st.co.uk Kind regards, Military1st
Posted 5 years ago
Ordered a pair of combat pants that came a week later in a different colour and size poor quality
Helpful Report
Posted 5 years ago
Dear Customer, I am really sorry about this. Our Customer Service Team has now sent you a private message. Kind regards, Military1st
Posted 5 years ago
They said they had the shorts in stock yet I had to wait almost a month for them to come in from china. They lied and made me wait for them. The sun was gone before I got them. Shysters!!!!!!!!!!!!1
Helpful Report
Posted 5 years ago
Hi, I am really sorry for the poor impression we have made on you and for the problems you have experienced. If you require any further assistance please contact our Customer Service Team and they will be more than happy to assist you further: info@military1st.co.uk Apologies for any inconvenience caused. Kind regards, Military1st
Posted 5 years ago
Ordered items shipped 24th April 2020 Still have not received my order to date 19th May 2020 13 emails later and now have been advised by Military 1st that I will have to wait until 29th May before they will accept that the items are lost in the post. So seriously how do you think I should rate that service
Helpful Report
Posted 5 years ago
Hi, I am really sorry for the poor impression we have made on you and for the problems you have experienced. If you require any further assistance please contact our Customer Service Team and they will be more than happy to assist you further: info@military1st.co.uk Apologies for any inconvenience caused. Kind regards, Military1st
Posted 5 years ago
I have not received my package so will give a review when l receive my item.
Helpful Report
Posted 5 years ago
Hi, I am really sorry for the poor impression we have made on you and for the problems you have experienced. We have now sent you a private message. Kind regards, Military1st
Posted 5 years ago
No phone number for customer service. Getting through on their website is non - existence. No way to track your order.
Helpful Report
Posted 5 years ago
Hi, I am really sorry for the poor impression we have made on you and for the problems you have experienced. If you require any further assistance please contact our Customer Service Team and they will be more than happy to assist you further: info@military1st.co.uk Apologies for any inconvenience caused. Kind regards, Military1st
Posted 5 years ago
These people are clowns, customer service non-existent, and refunds never happen
Helpful Report
Posted 5 years ago
Hi, I am really sorry for the poor impression we have made on you and for the problems you have experienced. If you require any further assistance please contact our Customer Service Team and they will be more than happy to assist you further: info@military1st.co.uk Apologies for any inconvenience caused. Kind regards, Military1st
Posted 5 years ago
If i could give this bunch of arse clowns zero stars i would. If you are in Australia, do not deal with this company. Customer service at it's worst, and after weeks of trying to get a straight answer i get told that my item has been lost in transit. Now i have to hope that i see my money returned. Steer clear of these idiots!
Helpful Report
Posted 5 years ago
Hi, I am really sorry for the poor impression we have made on you and for the problems you have experienced. As far as we can see, the parcel was successfully delivered. If you require any further assistance please contact our Customer Service Team and they will be more than happy to assist you further: info@military1st.co.uk Apologies for any inconvenience caused. Kind regards, Military1st
Posted 5 years ago
They suck and I will never order from them again
Helpful Report
Posted 5 years ago
Hi, I am really sorry for the poor impression we have made on you and for the problems you have experienced. If you require any further assistance please contact our Customer Service Team and they will be more than happy to assist you further: info@military1st.co.uk Apologies for any inconvenience caused. Kind regards, Military1st
Posted 5 years ago
Disgusting customer service, they do not complete refunds. Shipping took over a month and the courier was rough with the package. Disappointed in the entire experience.
Helpful Report
Posted 5 years ago
I placed an order with Military 1st and haven't received my order. It was for a $15 tactical ball cap, so I didn't think I needed tracking. I guess I was wrong. I emailed them 2 days ago and I was basically blown off. I'm a disabled American veteran, so the little money I get is important to me. I won't deal with this company anymore!
Helpful Report
Posted 5 years ago
This company blows wieners! Shop at ranger joes and get quality products that arrive on time or early... never shop on this site again. Combat Vet
Helpful Report
Posted 5 years ago
No expedited shipping, shipping took a month and the delivery company was awful. Wrapped horribly. Asked for a refund of the delivery and they said they'd completed this... no money ever received. Stay away at all costs.
Helpful Report
Posted 5 years ago
Not sure what people are talking about regarding the quick delivery. Ordered my jacket day after Black Friday and even ordered with expedited delivery (4-5 business days) and did not receive my order until 2 weeks later (They even tried arguing my 4-5 days did not begin until Tuesday when I ordered the item on a Saturday?!). The jacket did not fit very well and even after all the issues with receiving it, I still had to pay an additional $16 to return the item. After going back and forth with them regarding my $10 expedited shipping, they finally refunded that at least. Again though, this will take you at least 2 weeks to receive and if you want to return the item, will cost you $16+ and another 2-3 weeks to get the refund for the item. Not worth it
Helpful Report
Posted 5 years ago
Scam company, scam positive reviews. Ordered a rain hat got the wrong size. Given wrong address for returning and exchanging it customer service was horrible everyone spoke broken English and was very negative and difficult needless to say my problem was never resolved and would get scammed again if I fell for their ruse and kept trying to get it exchanged they'd charge me again exorbitant shipping and handling fees not to mention enticing them again with mishandling my credit card...Beware!!!
Helpful Report
Posted 5 years ago
Military 1st is rated 4.5 based on 1,584 reviews