I ordered a pair of MilTec gloves from Military 1st. The goods arrived on time but one glove had a tear in it. I contacted Military 1st to ask them to send a replacement pair to me. I spoke to Magda first and then Iwona. Their first response was to offer me 50% credit on the price of purchase so I could pay to get the item repaired myself. I told them that this was a suboptimal response - I required a new pair of gloves - I’m not going to go and get their faulty goods repaired at the expense of my own time. They refused to send a replacement pair of gloves citing Brexit legislating behind this decision which is transparently nonsense to say the least. I was then told that they were giving me a full credit which has yet to be received. Poor products and amateur abilities.